Hotels met bar in Riau Islands, Indonesia

We had a thoroughly enjoyable 3D2N stay at Mövenpick Resort & Spa Bintan Lagoon. The hospitality here is outstanding—every team member, including the on-site contractors, greeted us with incredible warmth. The service level genuinely rivals Singapore Airlines' standard. What impressed me even more was when I submitted our post-stay feedback: the General Manager personally took the time to read and send a genuine reply, rather than sending a generic automated response like most places do. As a newer resort, the facilities are modern, well-maintained, and fully functional. Highlights for our family included the indoor playground, the complimentary arcade, and a gym equipped with treadmills that sync directly with Apple Watches. My hope is that regular upkeep maintains this high quality and that future guests treat these shared amenities with care. The signature complimentary Chocolate Hour was a massive hit with the kids, and the buffet breakfast spread was easily one of the best I’ve ever had. For future enhancement, providing a complimentary shuttle service between the resort and Lagoi Plaza would be a wonderful addition to give guests easier access to more dining and shopping options. Our stay was too short to experience the full lineup of activities, but we will definitely return. Overall, it is an exceptional resort that is perfectly tailored for families!

I stayed here for my birthday, and the hotel not only upgraded my room for free but also prepared a little surprise. The room was super spacious, the air conditioning was cool, and the pool water was clean and beautiful. In the evening, we chose one of the Japanese restaurants; the food was pretty good, just a bit on the pricey side. Overall, I was very satisfied!

Room was relatively clean except ants on the table. However the toilet was a little dirty. The sink kept getting clogged. Ac was great and cold. The lift is very slow.

The free shuttle from the ferry to the resort was super smooth. We got a great fruit juice and a warm welcome from the front desk. Lots of free activities there too. I was really looking forward to the dance and aqua dance, but after waiting in the lobby, we found out there wouldn't be a class that day. It would've been nice if they'd put up a notice so we didn't wait for nothing. Then we did other stuff like rock painting, animal education, and tie-dye tote bags, which was awesome. I even chatted with Mizhelle as she passed our dried tie dye the next morning while she did my henna – such a happy person! The room was pretty clean and roomy. The AC worked great, and they even gave us a cute, big woven bag to use. I brought earplugs because reviews said you could hear people outside. But all we heard were buggies, crickets, and frogs, so it was all good. Our stay included daily breakfast, and the hospitality was amazing. They greeted us by name, which made us feel special. The staff even remembered our names when we just walked by them – effort 10/10! We did the BBQ, which was an 8/10. It was a cozy dinner setup. Unfortunately, there were tons of mosquitoes feasting on us while we BBQ'd and ate, even with repellent on. The staff forgot the oil spreader, so we couldn't cook for a bit. But the night was still a great experience for us both. Definitely a memorable vacation. I just wish the lagoon stayed open longer than 6 pm.

At Nirwana Garden Resort, staff are friendly and genuinely nice. The beach is clean and clear waters that you can see fishes swimming around you… and watch sunset in the sea waters. Its windy and cool in the morning and evening. Food offered at good, esp the lamb shank stew. Also have nice spa - go for the Javanese massage! There are also 3 iguanas kept at the resort. We also went bowling and archery. At night we also went out for fireflies watching and kelong restaurant dinner.

Excellent hotel! Great value for money, I would definitely stay here again next time! The bed was huge, the hotel is very new and close to the city center.

It was a pleasant and perfect stay for both my husband and I for a short getaway trip after our wedding!  The staff there were really friendly polite and thoughtful too!  After picking us up from the ferry terminal, Nabil, asked us if we needed anything to buy and he drove us to get what we needed before heading to the resort!  Upon reaching the resort, we were greeted warmly by the staff and checked in. The restaurant within the resort serves delicious food and a wide variety of dishes to choose from!  Recommend RICA RICA restaurant that serves authentic indonesian food and is affordable !!  The room itself is very clean and comfortable to stay in! We also went to the public pool for a swim and it was just so nice with the sea breeze 👍🏻  Wanted to try out island hopping but the weather conditions weren’t good so had to give it a miss. Instead we went to the spa area for a massage, it was ookayy  They also provide bicycles 🚲 at your room and you can cycle around the resort which was really nice!!  I would come back again someday!! Not a place to missed when staying in Bintan resort to relax ! Good job to all the service staff !!

The hotel is very clean. Staff are very friendly and helpful. The swimming pool is small and dirty when we were there. Kids walking around at the breakfast area and jumping in and out from the pool to breakfast area. No proper towels provided for the pool. My room is clean but face a block of construction wall which looks really eerie at night. I think they are in the midst of extension their hotel. Blackout twice but power came back fast. Despite the small imperfect, it is still a very comfortable hotel which I will go back to in Batam.

WOW!!! Stayed as a solo traveller for 3 nights in a superior room and it was amazing!!! Room was fine, amenities were okay, view was great and it was sooo peaceful. The beach was quiet and the staff were super friendly and helpful. Grab/Gojek were also easily accessible, although a little far and abit dark to drive in when it’s at night, trust your driver and the security there. Definitely recommended to the solo girlies who just need some alone time, this is the place! beach vibes all the way☀️❤️⛱️

Overall, it was quite an unpleasant experience. 1. Booked a non-smoking room but was given a smoking room. We specifically booked a non-smoking room, and the receptionist clearly confirmed that the room assigned to us was non-smoking. We even signed the T&C agreement. However, we later found out that the room was actually a smoking room. Ridiculous! We ended up staying one night in that room and, thankfully, after making a complaint, the hotel managed to arrange a non-smoking room for us the following day. 2. Avoid booking a connecting room unless you’re travelling with friends or family. The soundproofing between the connecting rooms is really poor. We could easily hear the guests next door talking and laughing loudly, even after midnight. We had already complained to the receptionist, and although they lowered their voices for a while, the noise started again afterwards and we could still hear them clearly. To be fair, there are some positives: 1. Good location 2. Wide variety of breakfast options 3. Comfortable bed and pillows