Het ontbijt was prima. Er is een gratis luchthavenshuttle, maar deze rijdt alleen vóór 09:30 uur en na 17:00 uur. Het is bovendien een gedeelde dienst met andere hotels in de buurt, wat het onhandig maakt voor wie op andere tijden moet reizen. Verder was alles naar wens.
Het grootste pluspunt is de loopafstand naar de luchthaventerminal. De kamers zijn ook redelijk ruim. De service is niet uitzonderlijk, maar ook niet slecht, eerder middelmatig.
De kamers hebben echter wel wat aandacht nodig, vooral voor een Sheraton:
- de tv was defect (hij viel spontaan uit na een paar minuten gebruik),
- de douchegel- en zeepflessen waren praktisch leeg,
- er was slechts één niet zo grote handdoek per persoon, wat onvoldoende is om meer dan één keer te douchen (bijvoorbeeld als je 's avonds en 's ochtends vroeg wilt douchen), en
- alle voorzieningen waren op aanvraag, maar bij aankomst was er vrijwel niets inbegrepen (en zelfs toen de receptie vroeg naar items die als inbegrepen waren vermeld, boden ze niet per se iets aan, zoals badjassen), wat het vragen nogal onprettig maakt.
Als de prijs redelijk is, is de gunstige ligging waarschijnlijk de reddende factor van dit hotel.
Alles was perfect!
Mijn enige opmerking is dat ik een nogal impulsief persoon ben tegengekomen.
Hij noemde me tijdens mijn verblijf twee keer ******. Ik heb geprobeerd hem uit te leggen dat dit absoluut niet het geval was. Dus een advies:
Zeg NOOIT 'mulatraat' of 'multi-etnisch'. Deze twee woorden zijn absoluut taboe.
Als je niet beledigd wilt worden, zeg ze dan nooit. Het is jammer, want alles was perfect, afgezien van de bekrompen en paranoïde houding van deze jongeman. Veel succes als je hem ooit tegenkomt.
Los van dit incident kan ik dit hotel van harte aanbevelen. De rest van het personeel is vriendelijk en beleefd. Geniet van je verblijf!
Pleasant stay at this hotel. The gym is amazing and new, room clean. I did notice a very bad smell at times coming up through the bathroom however I didn’t approach the hotel about it. Customer service great when checking in however there was always a long queue. When I checked in they advised I received a complimentary room upgrade. The prices at the bar and cafe are quite pricey, it is about 3.6km from the airport so they recommend a taxi if you don’t arrive in the shuttle times. I did catch the shuttle in the morning that they have which costs €6.
Prachtig hotel op een geweldige locatie om naar alle belangrijke bezienswaardigheden te lopen. Personeel erg behulpzaam en vriendelijk en vertelde ons over een lichtshow die avond voor de viering van het 600-jarig bestaan van de universiteit - echt genoten!
Ontbijt was geweldig!! Zeker de 25 euro waard. Het buffet bevat alles wat je maar kunt wensen plus wat extra's zoals interessante yoghurttoppings en minipannenkoekjes! Prachtig terrein - helaas te koud om van te genieten. Zeer schone en rustige kamer met enorm bed, dus echt goed geslapen. Absoluut een aanrader om hier te verblijven!
喜欢 · private parking place in front of hotel. The room is not small, it does not look modern but has everything for you to stay OK.
不喜欢 · I had the room towards the street, it was really loud due to the traffic. I couldn´t sleep well due to the vehicle noise. I tried to close the window and switch on air conditioner, but there is no remote controller and staff does not find a backup.
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Het ontwerp van de executive kamer is niet erg redelijk. Er is slechts één klein raam en de badkamer is ver weg. De locatie en omgeving van het hotel zijn echter erg goed, en parkeren is handig. Het is in de Beguin-gemeenschap en de botanische tuin ligt op loopafstand en door het bos helemaal langs de Universiteit van Leuven om bij kasteel Allenberg te komen.
De buitenkant was schoon. De binnenkant was ook schoon en het personeel was erg vriendelijk. De kamer was rustig en schoon. Ik zou er zeker weer verblijven.
The room was spacious and clean. Very nice room decor. The bed was so comfy that we had a very good sleep. The room lightings were conveniently set - can choose different 'scenes' for different purpose. Breakfast buffet line was decently good. I also like the idea that the hotel provides sparkling water on tab.
Zeer goed
114 beoordelingen
8,9/10
Prijs vanaf
€ 92
per nacht
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8,8/10
Very Good
GGuest UserI have never had doubts about Novotel, having stayed at Novotel hotels in Antwerp, Singapore, and now Brussels. I usually have good experience with Novotel hence the hotel has been my choice. Normally, I always inform the hotel in advance if I will be checking in late by using the link provided by Trip.com, and I usually receive a prompt and professional response from Novotel hotels.
Unfortunately, my experience with Novotel Brussels Airport was disappointing. Despite sending emails to inform them about my late check-in—first via the *********** link and then directly to the hotel—I received no response at all. This is unusual, as on the same day I contacted two different hotels for upcoming stays, and the other hotel replied promptly. Only Novotel Brussels Airport did not respond.
There was also a booking issue where I was told that my two children were not included in the reservation, even though the booking was made through Trip.com’s automated system and full payment had already been completed. The receptionist told me they cant do anything since I came late. But I showed them my email via the trip.com link and they said that was not their email address. So Is the management or your staffs not doing a good homework professionally?
To make matters worse, I accidentally left my mobile phone at the hotel and only realized it half a day later. When I called the hotel, I was told to send an email. I emailed twice, yet I still have not received any reply. It is very frustrating when phone assistance is unhelpful and emails are simply ignored.
Overall, I felt unsupported and unsure where to seek help due to the lack of response and assistance. This experience does not meet the standards I have come to expect from Novotel. I sincerely hope Novotel Brussels Airport will improve its communication and customer service.
GGuest UserVery disappointing stay
We stayed at the Hilton Garden Inn Brussels Airport with my wife and our two children, and unfortunately the experience was far below what you would expect from a Hilton property.
The room itself was spacious, modern and nicely designed, which is the only positive point of this stay. However, I had clearly booked the room for four people, and this was also confirmed in my booking. Yet when we arrived, there was only one double bed and a sofa bed — without any bedding provided for the sofa bed. With two children, this immediately became a problem.
To make matters worse, the coffee machine in the room had only one paper cup and no proper mugs, which feels very cheap for a Hilton hotel. The TV in the living area was not working at all, which added to the frustration after a long day of travel.
When I called the front desk to explain these issues, the staff member was rude and dismissive. He even claimed I had only booked for two people, despite me having the confirmation clearly showing four guests. There was no apology, no willingness to help — just an unpleasant attitude.
Overall, this stay felt unprofessional and poorly managed. For a Hilton Garden Inn near an international airport, this level of service is simply unacceptable. I would not choose this hotel again and cannot recommend it to families.
SStannaHotel has very central location on the nice street eith a lot of cafe and restaurants. Ladies on reception are absolutely friendly and professional and ready to help. Their hospitality is fully consistent this hotel motto ”Come as a stranger leave as a friend”. Hotel is eco-friendly - no excessive cleaning, plastics etc. But if you need you will receive. Breakfast was good.
AAnonymous UserThe location of this hotel is perfect if you're having a flight. I could see the departure hall from my room. The room was spacious and quiet at night. However, I do feel that the price is a bit high for what you get.
GGuest UserI'm very happy with our stay at the Brussels airport Park Inn by Radisson that smelled nice, easy access to a nice reception lobby that is next to guests restaurant with a garden view that is so peaceful and beautiful. Marius, the kind chief concierge officer, received us kindly, provided us with our requests, an accessibility room for my sister, handicapped shower room seat, and an immediate response to everything the hotel could provide. All concierge services are available as soon as we request.
I will come back to this hotel happily.
My best compliments to all the staff of Park Inn by Radisson Brussels Airport.
Norlita Uriarte
New York, NY 10028
USA
s, dining , and all concierge services
BBaki9A truly perfect stay; everything was exactly as pictured. The room was spacious, clean, and very well-equipped, making you feel right at home thanks to the kitchenette and comfortable living areas. The staff was welcoming and professional. The breakfast was plentiful and varied.
The only slight drawback: the hotel is located about 30 minutes from Brussels city center, but it's ideal for a stay near the airport.
GGuest UserLovely hotel in a great location for walking to all the main sights. Staff really helpful and friendly and let us know about a light show that night for the university 600th anniversary celebration - really enjoyed it!
Breakfast was amazing!! Definitely worth the 25 euros. The buffet includes everything you could possibly want plus some extras like interesting yoghurt toppings and mini pancakes! Lovely grounds - too cold to enjoy unfortunately. Very clean and quiet room with huge bed so slept really well. Definitely recommended staying here!
GGuest UserThe hotel is super close to the airport, about a ten-minute drive. The facilities are great, the breakfast spread is generous, and the service is attentive. Plus, parking is free, which makes it perfect if you have an early flight the next day. No need to worry about travel time to the airport.
GGuest UserThe hotel was fantastic, the people were great! The only problem I had was they had a washer and dryer to use but it took 4 hours to do two loads of laundry that cost me $30.00. Because we were traveling backpack that was one of the most important things on our trip. So it was a great disappointment. Other than that the hotel was fantastic and again the customer service was really good. I would definitely stay there again just make other plans to do laundry.
GGuest UserThe room I stay which has a bit of bad water pile smell, exhausted fan is not work and there are some stain on the towels, lucky that window can be opened so the bad small reduced some. Not count for the room condition, location is good and just about 10 minutes walk to the station and easy access to city central, staff are good in attitude and services. Breakfast variety not too much but taste good.
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