2-Starhotels in Tennessee, United States

The service was excellent. The lady helped me upgrade and get the Jacuzzi suite because the room I originally booked said that it would have one but it didn't and I thought I was going to have to cancel the booked room and she fixed it so I didn't have to. The room was one of the nicest I had been in a long time for a Super 8. The bed was so soft and comfortable and I was very cool and didn't get hot at all. I will definitely tell other people how good my stay was and also stay there again in the future. The photo was where the room I booked had a Jacuzzi in it it said when I booked it but it did not when I got to the hotel. That needs to be fixed. This was what I had paid for and booked and it clearly shows I would have a hot tub.

The Hotel is old and very few improvements. Just one hook up for charging phone and it's at desk light. Which is not even close to were your bed is. The so called carpet is older than me I believe. Bathroom sink does not have a working sink stopper cause the sink faucet is not made to have one. Pictures I learned can be adjusted. The elevator used to get to ground floor shook Everytime you use it I would not adverse staying HERE for the the money is not worth it The location is not worth the money They have made money off the property and not put money back in property I bet the room fire smoke detector guess it is a dual type hasn't never been replaced Micro Hotels I thought had better standards I spent right at 30 years as a MAINTENANCE SUPERVISOR so I do when things could be better !!!!!!!!!!!!

The workers were friendly for the most part and the facility was not bad. My boyfriend And I stayed reserved a room for three nights. I guess since we were staying three nights, housekeeping wasn’t supposed to clean our room, which was fine. We didn’t mind, but I went down And asked a staff member for fresh towels, and sheets. As I was changing the sheets, I spotted a huge bedbug!! So I got to looking In the Mattress found three Iive bedbugs. I killed them myself and showed them to the lady at the desk. Obviously, I got really freaked out and could not sleep for the rest of the night. I finally gave up trying to sleep and just checked out at 5am. I would’ve left early than that, but I did not want to be out in that part of Nashville so early in the morning so I waited Until daylight before I left. The staff member did not offer to give me a new room or refund my money. She said she Let her boss know. She Didn’t even try to apologize on behalf of the Hotel. I’m very disappointed in the way The employee handle the situation. As disgusting as bedbugs are, I would’ve understood if she Would have even acted as if she cared. All she said was that it was probably because they Had had an exterminator out there Earlier in the week And it was probably just leftover from the exterminator spraying and stirring things around. I’m going to Call and speak to the manager Monday to Make sure he’s aware of the situation and let him know that his Employee did not handle the situation properly. Honestly, I feel like I should be refunded for the last night. The only reason I stay there is because I could not leave in the middle of the night and also because I did not want to pay for a room at different hotel room when I had already paid for that one. Times are hard and My husband and I were just visiting family. We could not afford to throw money around And go to a different hotel room.

Hotel was older but clean. Convenient to Gatlinburg, and the Smoky Mountain parkway. The room had everything you needed mini fridge, small coffee maker, hairdryer. A elevator to the second and third floors. But it wasn’t convenient to both ends of the large outdoor entrances. The beds were comfortable. The room had a flat screen tv but the remote controls didn’t work. We tried to call the front desk, but the phone didn’t work either. When we went to the front desk to tell them, they said they didn’t know the rooms had phones. They gave us a new remote that also didn’t work. There was only 1 washcloth and towel in the room, but they gave us more when we went to the front desk. The air conditioning worked well. The pool was open but not heated as advertised.

Target, West town mall, Starbucks, tj maxx, the wash house laundromat, etc. There are just so many businesses within 100 ft of this hotel it’s so convenient to everything!

I know that reviews seldom lead to any improvements, but hopefully this one will help save someone some money if they were planning on staying here. The young man at the counter named Sean was very pleasant and efficient. That was the highlight of the stay. The hotel is dated, but that doesn’t bother me as long as it’s maintained, as this property USED to be. Now, clearly there are different owners with a much lower standard of cleanliness. On the surface, it appears clean, but if you look closer, you can tell that the details aren’t there. It’s the start of a slide backwards into unclean and unsanitary conditions that often occurs when those with lower cleanliness standards run a hotel. The shower floor was almost black. It was clear that it hadn’t been scrubbed or thoroughly cleaned in a long time The breakfast was sad, paltry and meager. There was some bread, a generic flaked cereal, an odd steamed egg substance and greasy, unappealing sausage patties. There was a waffle iron, but the mixture tasted funny. The coffee is in an automatic type machine. It tasted horrid and was lukewarm coming out. Based on the lack of cleanliness in the rest of the hotel, I doubt this complex coffee machine is regularly sanitized. The bed was hard. That may appeal to some, but it was very uncomfortable to me. The pillows are small little throw pillow sized things with no shape or support. Spend $30 more and go right up the road to the Holiday Inn or Hampton. You’ll be glad you did.

Awesome place to stay! Don’t look amazing on the outside but very nice on the inside! Would definitely recommend!

Not a great experience. 1) When we arrived on Friday note, there was a sign on the only ice machine on our side of the building that said it was out of order. Should have been fixed since the sige didn't look like it was at all,new. 2) We went to the machines to get a can of soda and that machine said not to use $5's. OK. Put in .50 for the $2.50 can of Pepsi. Went to put in two $1 bills but the machine wouldn't take those either. We used a credit card and paid the $2.50, but weren't aboe to get the .50 returned. went to get a bag of jerkey treats for $5 but it wouldn't take an y of the 3 credit cards I had, even though we just used one for the soda. 3) Asked for a bar of soap and we were told there were none so we had to go to Kriger to but a bar of soap. Not everyone wants to take a bath and have the soap 4 fetet over their head in a kiquid dispenser. 4) Floors were dirty. Had to wear socks or shoes all the time. Wore white socks for an hour and the bottoms were filthy. In addition to that, there were several spots where the floors were sticky. 5) Pleasure to have the TV and when it wasn't working, notified the front desk and someone came immediately and fixed the problem. Great service. 6) Beds were extremely comfortable. 7) had the scrambled eggs for breakfast. I'm pretty sure they were powdered, but they were exeremely tastey

polite staff, good location, room and good condition. I wish the sauna hadn't wrapped up.

It was nice for the price the bed was comfy .. the only thing that was wrong the fridge didn't work but other than that it was good