2-Starhotels in Sarawak, Malaysia

I read a lot of bad reviews, but when I stayed there myself it was not as bad as I imagined. The room was ok, but the sheets and towels were a little dirty. The shower water was strong enough, and the staff service was pretty good.

1. Hard to contact. I tried to call, WhatsApp, email. No response at all or left on read. We just want to know if its possible to drop off bag before check out. I know it's not compulsory service, that's why we want to ask just incase. But since we can't reach them, we can't plan our itinerary properly. After arrive, finally they answer our call and told us we cant drop off our luggage. So we had to wait at nearest cafe from 10am-2pm. If we know we cant drop off bag early, we might rent a car for that day. Then, even at 2pm, we still had hard time to contact them. 2. Usually all details to self check in will be given before check in time. But we had to contact them first for them to give the passcode. Again we stranded outside hotel just waiting but just for few minutes. Even we met other guest who standing infront of hotel at 4-5pm something and ask us how to get the passcode. If that person just waiting until midnight, does the hotel gonna wait too? If you cant be reachable, at least be proactive before check in time. 3. Sound of shower from other room is bearable. But the smell of smoke??? What kind of ventilation system is that I can smell smoke from other room? Since my room doesn't have window, yeah I'm just having hard time to breath while awake and while sudden wake up during sleep.

Staffs are very friendly but the facilities at hotel need maintenance. Only 1 out of 3 plugs can be used, only cold shower available after a long day and the solution is technician only available after 8am next day, the bed n aircon has a terrible smell which makes us hard to fall asleep…

The location is very strategic, close to the airport. There are restaurants, a pharmacy, and other facilities located under the hotel. As for cleanliness, it was moderate because the room was dusty, there was hair, and there were stains on the pillow and bedsheets.

During my recent stay at Maxi Hotel, I was pleasantly surprised by the combination of luxury and comfort it provided. From the moment I checked in, the staff were exceptionally welcoming and attentive, making the process smooth and stress-free. The room was beautifully decorated, spacious, and equipped with modern amenities. The bed was incredibly comfortable, and I appreciated the attention to detail, like the complimentary toiletries and well-stocked minibar. The hotel's facilities are top-notch. I particularly enjoyed the rooftop pool, which offered stunning views of the city. The breakfast buffet was diverse and delicious, catering to a variety of tastes with fresh, high-quality ingredients. The on-site restaurant also provided an excellent dining experience, with a menu that featured both local and international cuisine. One of the highlights of my stay was the hotel's location. Situated in the heart of the city, it provided easy access to major attractions, shopping districts, and dining options. Despite being in a bustling area, the room was quiet, allowing for a restful night's sleep. Overall, Maxi Hotel exceeded my expectations in every way. Whether you're traveling for business or leisure, it offers a perfect blend of comfort, convenience, and luxury. I would highly recommend it to anyone looking for a memorable stay in the city.

OUR TEAM FAVOURITE PLACE TO STAY, CLEAN & COMFORTABLE, NEAR TO THE RESTAURANT AND ALL THE STAFF ARE VERY FRIENDLY

I liked the room arrangement and overall comfort of the stay. However, there was still a noticeable smoke odour in the room, likely from previous occupants. Improving the air quality and maintaining a smoke-free environment would greatly enhance the guest experience. This time, I was fortunate to find parking near the hotel. It would be even better if dedicated parking spaces could be provided or arranged for hotel guests. Overall, it was a good stay, and I enjoyed my experience.

This big a hotel, always fully booked, and yet they don't have extra pillows? I even offered to pay, but the receptionist at the front said, 'We're fully booked, so we don't have any extra.' And the pillows are as thin as the standard ones you've had at home for 10 years. I wanted to pay, but they just didn't have any. But then in the room, there's a price list for items like towels, pillows, etc. Seriously, no extra pillows? What if a kid throws up that night, or the pillow gets dirty? There'd be no replacement? I can't even fathom it. Everything else was fine.

The place is very strategic in the town area. You can just walk to Oriental Cafe to eat and to the other cafe will take about 10-20 mins walk. The night view from the room is pretty too. Will come back soon.

Great facilities, wide space and comfortable..easy to attach any place, and the location very strategic to mosque, restaurant and other attraction