2-Starhotels in British Columbia, Canada

I just had my surgery. They dont do room service like bringing food to the room. I was in the room outside, 2 nd floor without elevator. I requested to transfer in other room as it is still difficult for me to walk. Good thing they transferred me to the room close to the dining.

This hotel was built in 1885 with historical background according to the pictures on the wall. It would be more informative if there was a more thorough descriptions next to the pictures and become a museum like Inn. We stayed in the Superior King room with balcony, the river view was excellent. This little town is very tranquil with relaxing vibe. We loved to stay in the balcony, unfortunately, there is no any BBQ or stove for cooking here, or we would love to stay more days. There is also no sun umbrella or shaded place in the balcony, and it could be very bright and hot even during 11C in the summer. Our room is the closest to the car park, but we can’t access the stairs directly down to the car park. Instead, we had to detour in the hotel, walked the a few levels of stairs with passing two doors to the car park. There are more than a dozen of stairs in the hotel. Elderly and anyone with leg or back problems need to be aware of it. 
Our room has been renovated recently. Everything maintains in very good condition, besides of the air conditioning. The air conditioning system was connected to another three rooms in the same isle. If any of the room turns on the heater while everyone is using the cool mode, the air conditioning will be shown in error. Thanks for Meghan that she was willing to come back to the hotel for us in 5 mins even it was out of her work time. She has been very helpful and nice during our stay. She is the best front desk I have seen on this island. We were happy with our stay, even we noticed that the noisy music from the pub right under the hotel level not only on in the weekend until midnight. However, we felt that compressor next to us had been noisy all day. We only felt quiet after we turned off the bathroom ventilator, air conditioning and closed the window. There was also two washing machines and one dryer on site charging only CAD$2 for each laundry. I think this is the cheapest laundry service on the island. The last but not least is the bath towels. We can’t stand with it snowing with crushes. I would suggest people bringing their towels. And the water pressure was too weak like a garden pot watering.

The room was comfortable and clean. The breakfast included was definitely the best part of the stay because it wasn't a continental breakfast but a freshly made egg omelet with sausage, waffles, bagels, and of course coffee or tea. The downside of the stay was being close to a busy road and traffic can be a little noisy.

I visited because my family lives in Vancouver. I was really worried because the reviews were so bad, but it was better than I expected. The hotel staff spoke Korean, which was nice, and they were considerate enough to make the place stair-free, which was convenient. But... the heater... it's really noisy. ㅠㅠㅠ And if it's off, it's cold... and if it's on, it's dry. Hahaha. Still, it was better than the reviews said. It wasn't cramped for two people, which was nice!

This is not the first or second time I have dealt with you. I consider myself a loyal customer through my continued use of your outstanding website, which is excellent in every aspect—especially honesty, fast response, and smooth, accurate procedures. I am very, very pleased and I recommend dealing with you to everyone. I have personally started by informing my friends.

Very convenient location if your sim is to be right in the city center. The two subway train lines are within a couple of minutes walk ,as is the main high street. The Canada line provides a direct route to the train station (tip: buy a day ticket and it will cost less that the ticket to cross zones plus the additional airport surcharge). The Canada line is so convenient that if you did not care about being in the city center then staying somewhere else along the line further out may be cheaper. Hostel was clean and well organized. There is a strict no eating in the room policy, though there are kitchen facilities to be used. Hire a towel. Rooms and front entrance has key card access. Room has no Aircon so can be warm, though there is a small electric fan. The room with two beds has bunk bed, cages under the bed and a stool….that is it. There are no privacy curtains, individual dockets or lights for each bed, only the main room light so make sure you have a touch/light, though as the curtains do not block all street light the room feels as it has a nightlight on and does not ever get really dark. I stayed Saturday and Sunday night. Sunday was quiet , though the hostel is above a bar and do Saturday had music playing for many hours while trying to get to sleep not the place for light sleepers.

Overall, my stay was nice and it was a good experience, the Barbecue stove was very good and the location is very convenient too, but the air vent was very dirty and has a heavy smoke smell, the outdoor pool was pretty dirty too..

What a wonderful unique experience. The setting around the lake was beautiful. We appreciated that all rooms face the lake. We enjoyed the amenities, the restaurant and Games area. We would recommend that everyone take the time to tour Ghost Town....sharing the history of the area. It was incredible....loved the train museum! Had a great stay!

Good room, but terrible guest services and laundry experience We chose this hotel on our road trip because of its convenient location and reasonable prices, but overall, it was a disappointing experience due to their poor service. Check-in was okay, though we did have to wait a bit. The room itself was fine—clean, with a working AC and TV, and we had no issues with the room quality. However, the major issue was their guest laundry facility. We desperately needed to do laundry after a long drive, but their guest machines completely failed and left our clothes stuck mid-wash. To her credit, the receptionist tried to help by letting us use the hotel’s internal laundry machines, but the whole process was a huge hassle. What really ruined the experience was the management's response—or lack thereof. I sent an email to lodge a formal complaint about the issue, and they didn't even bother to reply or apologize. A business that ignores its customers after a bad experience gets zero points from me. If they offer a laundry service, they need to invest in proper commercial machines instead of cheap domestic ones that constantly break down. I will definitely not be staying here again.

My friend and I were very impressed with the Arbutus Inn. It was a very clean hotel and was newly renovated. The renovations were very tasteful and our room was very nice. You could also tell that there were new beds. They were very comfortable and had a good design. I was especially impressed that there no ”smoke” smell in the rooms or in the hotel lobby. All in all it was a very good experience.