3-Starhotels in Catalonia, Spain

On arrival the holiday centre was as photographed on the website, fresh, bright, airy and modernised. Apartments are spacious with 2 wide single beds pushed together in the main room which leads off on to an exceptionally generous size balcony. Plenty of room for kids to play, loungers and table and chairs etc. the bed in the hallway (pull down from wall) was comfy and great for my 9 year old son. The livingroom couches were also single beds and of good quality and wide enough, seem some very slim, thin ones before - these were very comfy although never slept in by us as my daughter had a cot.  Check in and out was seamless but be aware a deposit is taken (around £10 per night and given back at end of apartment is left satisfactory) so factor this in to your spends needed initially.  The thing that stood out for us as a family was the lovely man and his assistants who ran the kids club, entertainment, pool games and really engaged with the children despite his obviously long days. They are a credit to the hotel and I don’t think it would attract as many families if this small but important team weren’t on board - my son Jacob loved kids club and made some great friends for the week. Now is still recommend this hotel with given some recommendations to change things. The hotel caters to very large, roudy crowds of preteens/teens on school holiday stays. They are chaotic and woke our toddler several times, running through corridors screaming, taking up lift where pushchairs and wheelchair users should have priority and teens/groups managed more carefully as they would be if from anywhere else. Called to reception to complain and inform but was pretty much brushed off as they’re excited. Just not great for the rest of us also wanting to enjoy our apartment, sleep and have children. We waited an incredibly long time with 20-30 teens in front of us. I called down to reception one evening as they were shouting, banging and screaming in the halls. Some hotels do not cater to exceptionally large groups for this reason, especially when catering to family holidays also - I’d only stay again if I knew there was no large groups such as this booked to stay. We only ate breakfast the last morning as we preferred to go out to dinners etc as a social thing in the evenings with the children as we don’t drink alcohol much when have young children with us. Food was as expected in hotels, nothing bad to note and plenty of options which are the norm.  If you like quiet this hotel might not be for you. Po. Kew is loud due to entertainment although this didn’t bother us with it stopping at 11pm but the ‘quieter’ side facing out to the road/side was filled with already mentioned large groups of teens shouting back and forth to each other continually. Highly recommend checking if these school trips are on when booking if you like a quiet, relaxed family holiday (most of us do when we have young children). All in all the hotel is great location, good sized rooms and entertainment for much younger children but would be put off returning due to the issues mentioned.

Onix Fira seems like a junior hotel in that it has a great deal of potential, but consistently falls short and seems to be having some crisis of identity and growing pains as a hotel. TLDR: I would not stay here again at the rate I paid at booking. It is a decent hotel, but one should only pay $105-$120/night for what it offers. Here’s what’s going right for it: - very clean facilities and room - located across from a mall that also has a grocery store , which is great for grabbing anything you forgot to pack or raw veggies - a nice 2nd floor reading area - a nice rooftop terrace for doing yoga if you bring a mat I have 3 years of experience working for major brand hotels. Here’s where I think Onix Fira can stand to improve: - greeting guests at reception (did a guest have a long journey? Express curiosity, compassion and enthusiasm for the effort they’ve already made. No one wants to be on a 14 hour flight and be received by someone in a bad mood who looks like they have better things to do). - common sense fixes: a) put hooks on the bathroom doors so guests can hang wet towels, b) have a soap dish for your soap, c) the consequence of imitation stainless steel buttons for the toilet.. they leave fingerprint stains that look gross, d) have a blanket or bedspread available in the room and not just the top sheet even though it’s hot out, e) add hair dryers in bathroom, f) have a complimentary bottle of water ready for guests when they enter tthieir room, especially if it’s 90 degree weather in the summer. That’s humane. And no one charging $200/night+ has any business offering less - more pool lounge chairs during the summer - advertise with photos that don’t use a fishbowl lens, be honest that the pool is small - advertise honestly that one must climb 1.5 slights of stairs to reach pool. That’s an accessibility issue for disabled guests - have replenished towels available for guests - have the pool hours actually open during posted hours - offer activities for solo travelers to socialize; you have a whole beautiful 2nd floor level that could be a great space for games, wine tasting, a silly interaction of your choice. I never saw anyone use this space and activities could make the stay more worthwhile. - offer concierge services and recommendations - have a manager on duty available to talk to guests 7 days/week -consider different hallway lighting than red light; red light feels like a ******* Some specific stuff that went wrong in my stay: - key card for room stopped working after one night - power/electricity/AC went out 3x in one night - no one advertised there was construction in front of the hotel .. a total eyesore and noisy during weekdays - drunk guy wandering my floor thst no one stopped at reception and/or no one accompanied him to his room to make sure he wasn’t upsetting - no manager or person with decision making power was available to answer questions - no complimentary services offered for various inconveniences, not even empathy offered Hope things get better!

The room itself was really good: clean, comfortable and spacious. However, my first impression of the stay and the stuff of the hotel was suboptimal, which coloured the whole experience.  I arrived at the hotel at about 1 p.m. First thing that surprised me was the fact that there were actually 2 hotels and only one of them had a check-in desk, to find which I had to ask around. When I finally arrived at the reception, I was second in line as there were some people checking out. While I was waiting a family (parents and a child) came in, and then one more group of travellers arrived. When the receptionist was done with the people who were before me, I asked to be checked in. In response, I got told that she was going to check the family in first. She wasn’t apologetic or nice about, she told me this as if that was what always happened and not that people got served in the order of their arrival. I am sure the family really appreciated what she’d done and I wouldn’t have minded either if that action was followed with acknowledgement of this not being okay and an offer of some services to recover their reputation. Not only had I not got an apology or anything like that but also I was again bypassed for registration as the receptionist decided to invite 5 people who came in later on to check them out. At that point me and other people in the line were quite baffled by the behaviour and understood that there was nothing fair about this interaction. After I was  finally checked in and went back to the other side of the street for my hotel, the room pleasantly surprised me. It was clean and had all the necessary amenities. However, I was a bit confused at first by the thing you need to do to get electricity. I was told by a friend that the system of inserting the key card into a specific slot in order to get electricity is now the norm, but this month I’ve been to 5 different hotels and all of them had different systems and none of them were this particular one, so I personally would’ve appreciated a heads up or an informative poster on the door. The only downside of the room that I found was that that side of the street was quite loud. It was much better with the windows closed, however, if you are a light sleeper, I recommend taking ear plugs.  The rest of the stay went pretty okay for me, but that first experience unfortunately is something I’ll never forget.  If you are travelling as a family, I would imagine this hotel would prioritise you over other guests any time, so maybe that’s just who they cater to. As a solo traveler, however, this was not what I was expecting.

The room equip everything you need, but it's a bit small. The location is very good, can walk 15 minutes to the beach and 30 minutes to the main spots

Very good welcome the room was very well the hotel is on the seaside of a pleasant swimming pool and serviceable staff

This is a small boutique hotel with only 5 rooms at each floor. We booked a twin room, not all that spacious but good enough for two people. The location is rather convenient, it is only 5 minutes from Paral.lel metro station, and around 15 minutes walk to the harbour, to Mercat de la Boqueria, the Maritime museu and so on . The hotel staff are friendly, helpful and nice. The breakfast is great and we love their food. Highly recommend to anybody who wants a great stay.

We stayed for 5 nights and had a great time. We enjoyed the stay as the location is within walking distance for food, shops and near the Metro station. The buffet serves 24 hours is awesome as in the middle of the night, we could just walk-in and enjoy the drinks and snacks and chit-chat. The counter staff is very friendly and helpful. Overall we have a great time during the stay!

This is our 1st time having such a bad experience stay. We were asked via WhatsApp to provide our personal passport info and to pay hotel tax via a payment link in the WhatsApp, it was received well in advance before our check-in. We found this way is very unusual, and due to uncertainty whether the message was from the property , we declined to pay the tax upfront. Then the so-called property staff claimed we disrespect them. I found absurd as we have fully paid our accommodation and told them will fully pay the tax upon check-in, of which it was a small amount as compared to the total 3 nights stay rate. After checked in, we found only one toilet roll is given without any tissue. So we requested for an extra, and becoz the weather was warm, we asked for a thin bedsheet instead of a given duvet. The property staff said need to charge us £50 simply for a thin pc of bedsheet!! We found this is ridiculous and giving us an extra toilet roll, they were unhappy. What is the cost of a toilet roll as compared to the high rate stay of this property as compared to nearby accommodation? They gave us an under expectation unit, with no view (see photo) , which is so much difference from the advertised photo. They objected to change room for us even though we told them the safe deposit box is spoilt on the day after checking in. Goodness was that they wanted us to clear the trash bins to bring it to ground floor on our last day ! I havn’t encountered this at all even in dome AirBnB units. We asked for Trash bags as their bin has not bag, the property staff said they provide no trash bags! So how are we supposed to help them to clear the trash if no bags provided? U expect us to buy trash bag and help them to clean? Totally ridiculous! HIGHLY NOT RECOMMENDED as the unit is small , odd room layout

I recently stayed in a bed space at TOC Hostel in Barcelona, and unfortunately, my experience was not very comfortable. The pillow provided was quite uncomfortable, which made it difficult to get a good night’s sleep. Additionally, the electric socket near my bed was not working, which was inconvenient for charging devices. Another issue was the noise level. Both during the night and throughout the day, the environment was quite loud, making it hard to rest properly. It doesn’t feel like a suitable place for anyone who is sensitive to noise or values a quiet atmosphere. Overall, I would not recommend this hostel, especially for those who have trouble sleeping in noisy environments.

The hotel is located right by the promenade. You can rent bikes and have a nice evening. The only thing is, we rented electric bikes and they didn't work. We couldn't figure out what was wrong with them, so in the end, we took a regular bike but paid the electric bike price :) Make sure to check them with the staff. As for the room, breakfast, and service, no complaints at all, only gratitude.