Hotels met spa in Hawaii, United States

I recently stayed at this hotel in the Penthouse and, overall, had a pleasant stay. However, there were several areas where the guest experience could be improved. Pros: * The location is convenient, with Waikiki Beach approximately a 15-minute walk away. * There are plenty of restaurants within walking distance, although I would recommend making reservations in advance as many are very popular. * There are numerous ABC Stores nearby, making it easy to pick up snacks, drinks, souvenirs, and other essentials. * A special mention goes to Ralph, who was outstanding throughout our stay. He was friendly, approachable, and always happy to help with any questions or recommendations. He quickly became our go-to person whenever we needed assistance and is a real credit to the hotel. Cons: * Upon arrival, we were not offered the welcome drink that other guests appeared to receive. We checked in shortly after 3:00 pm, yet we saw guests arriving at around 9:30 pm the previous evening being offered welcome drinks. It was disappointing that this was not provided consistently. * We were never informed that the hotel offers complimentary beach umbrellas and chairs on a first come, first served basis. We ended up purchasing our own before accidentally overhearing another member of staff explain this benefit during another guest’s check-in. * Similarly, we only discovered that the hotel offers a complimentary walking tour after overhearing a different staff member mention it to another guest. It would have been helpful if all guests were informed about the activities and amenities available during check-in. * We booked the Penthouse expecting to fully enjoy the advertised 90-degree views. While the views themselves were excellent, the balcony was much smaller than expected and not really large enough to comfortably sit and enjoy them. * The bathroom, particularly the bathtub, felt dated and would benefit from refurbishment. * The room itself is showing its age and could do with a modern refresh. * The breakfast room is exceptionally small considering the number of guests staying at the hotel. During busy periods it becomes crowded and difficult to find seating. * One morning, a guest was allowed to bring a dog into the enclosed, air-conditioned breakfast room. To my understanding, this is not permitted under Hawaii law unless the animal is a legitimate service animal, and it made the dining experience uncomfortable. * The Skyline floor cannot be accessed using the elevator on the far left, which was inconvenient and not clearly explained. * At check-in, a $200 deposit was authorised along with an additional hold on my credit card. This extra charge was never explained by staff, and I only became aware of it after reviewing my credit card statement. Greater transparency regarding incidental holds would have been appreciated. Overall, the hotel is in a good location with helpful staff, especially Ralph, and provides a comfortable base for exploring Waikiki. However, there were several inconsistencies in communication and a number of facilities that would benefit from updating. Better communication during check-in about available amenities, clearer explanations of credit card holds, and refurbishment of the rooms would significantly improve the overall guest experience.

The hotel is nice for the price of low $223 but they charge $45 per day of activity fees but I never used. The location is about 10 minutes walk from the central Waikiki area but is OK. The breakfast buffet is good and includes in the room package. The only problem is that they only have valet parking for $60 per day. It took them 45 minutes in the morning to get my car down on day 1 and we missed the tour. The other days were 10 to 15 minutes. I guess they don’t have enough parking so they have to double park and triple park. I tried to park at the adjacent Banyan lot but all full after 8pm. There are no other viable option other than valet parking in the hotel.

Good location at the beginning of Waikiki- close enough to everything without being in the midst of touristy chaos.  Amenities decent- nothing too fancy but all the basic amenities covered.  (Pool✅, gym✅, sauna✅- steam room was out of order) missing a jacuzzi & would have liked extended pool hours- but really enjoyed our time there- free excellent first come, first served- cabana options ,and  complimentary ice cakes.  Staff was friendly & helpful- despite an initial awkward check in experience.  Breakfast buffet-(Cafe 410)  good choices, attentive staff. Recommend going early to beat the loud & large crowds. Elevators were like a roller coaster ride and zipped us up to our room and down to lobby in a flash.  The water bottle check in gift was a nice and appreciated touch. (Just wished that ice machines were on every floor) Signature Steak House- pricey but worth every dollar!!  Very elegant/classy atmosphere - though kind of looser on the dress code than expected.  Steak melts in your  mouth- light, flavorful- perfect!  Best.Damned.Steak.Ever!!  Really set the bar and forever ruined all other steaks in comparison!!! Overall , very nice Kamaaina couple staycation. Only complaint would be the horrible mattresses!! (So uncomfortable that we had a hard time sleeping and woke daily with sore backs- and that there wasn’t free Kamaaina parking.

The hotel setting is relatively simple, the overall environment is quite good, close to the beach, the hotel parking is not Ouhugui, self-parking 35, hotel parking 40, there is an important thing! It is necessary to live on the high floor, 10 floors or more is the best, we were arranged to the 3rd floor on the first night, there is a very common kind of annoying Xiaoqiang! Later, I communicated with the hotel at night and changed to the 12th floor. It was really scary. I must live on the high floor! ! The area where the hotel is located is located in Lahaina. There is a place to buy and eat in 5 minutes by car. There is ABC. Don't worry about breakfast. There are also pharmacies nearby. In short, it is not bad. ～

This is the largest Hilton resort in the world, with many pools but no swimmable beach. The hotel has dolphins and turtles. I recommend staying in MAKAI for a better environment and more convenient access. However, the hotel is quite suburban, so you'll need to rent a car to get to the city center. There's a $5 one-way shuttle bus available within the hotel.

The room's decor and facilities are outdated, and the cleanliness was just so-so. Plus, the more expensive deluxe sea-view rooms are really far from all the amenities; it took us over twenty minutes just to walk to breakfast and back every day. What's more, we had clearly booked a room with a buffet breakfast included, and our names were on the list and checked upon entry, but when we checked out, they insisted we sign a bill for a tip. This place is definitely not worth the price. I'll never choose this hotel again.

The room was spacious and well-equipped with kitchenware, including a kettle for hot water. The view was fantastic, overlooking a golf course. The hotel grounds are expansive with beautiful gardens, and there are seats by the sea where you can enjoy both sunrise and sunset. Overall, it was excellent.

This hotel is truly beautiful; I can't believe I booked such a great place! It has its own private beach with direct access from the hotel, and you can rent kayaks and boats right there. I upgraded to a sea-view twin room with a balcony. Sitting on the balcony, looking out at the endless sea, the nearby pier, and the hotel's backyard right below, with its unique thatched-roof bungalows, was simply delightful. In the evening, the buffet dinner in the backyard, accompanied by hula singing and dancing, with torches creating such a wonderful atmosphere... too bad I didn't know beforehand and didn't make a reservation. Of course, the hotel is expensive, but it's totally worth the price!

The private beach is nice and open. Free snorkeling equipment can be borrowed. Boating and other equipment are charged. Drive for half an hour from OGG. If you live in the pacific whales foundation for whale watching, you don't have to rush to whale watching town. It has a branch in maalea closer to the hotel.

We were given Room 08 in the Ewa building, and the balcony view was exactly as pictured. Even though we were on a high floor, we could still faintly hear the lively party music at night, but it didn't bother our sleep. I'm not sure if it would be an issue for lower floors. Getting to the beach was super convenient – just cross the street, turn right, and you're there. The waves on this part of the beach are very gentle and consistent, so I'd recommend renting a board and heading out. The hotel providing beach towels and chairs was a nice touch and very convenient. The room itself was quite spacious, and while it felt a bit dated, the restroom and bathroom had been renovated with updated fixtures, including a Japanese toilet. The only downside is that the bathroom space felt a bit cramped.