Hotels met spa in Phuket Province, Thailand

Spectacular views of the sea from the rooms make this resort a winner for feelings of peace and solitude. My room included a ceiling fan and a separate rain shower next to the bath tub. A massive free breakfast buffet starts the day for most guests, with changing options on a daily basis. Before breakfast I walked down the steep driveway to the private beach to swim either in the sea or the small pool next to it. At 7 am there is nobody around. One morning I took out a kayak (one hour free) which had stunning panoramic views. There are two swimming pools by the resort’s main building and both are delightful for swimming and relaxing. Nothing much to do in the evening and the TV channel selection could be expanded with movie channels (e.g., HBO, Cinemax), educational channels like Discovery Asia, and nature channels like BBC Earth and Love Nature. I partook in a 90 minute herbal pack massage which was a bit pricy but very professional. Both lunch and dinner menus have sufficient variety of dishes and food quality was good. Staff were always helpful. In summary, Supalai Scenic Bay Resort is a wonderfully serene experience at a very reasonable room price.          

The staff here are all very friendly and extremely enthusiastic. We especially appreciate Rach's proactive and friendly service. Although the lobby is a bit far from the rooms and we had to call the front desk every time we went out or came back, the shuttle service arrived very quickly and never delayed us. Even when we returned late, there were always staff members on standby to drive us back to our room immediately. The hotel provides shuttle services to and from the Old Town and Central Festival. It would be even better if we could take the shuttle to the Old Town and then be picked up from Central Festival on the return trip. The room was spacious, clean, and the air conditioning was excellent, though the water pressure was a bit weak. The hotel environment is quiet and peaceful, making it a perfect place to relax. I would definitely want to stay at this hotel again!

I stayed in the Sunset Wing, and I would recommend there as well, as this is more quiet and most recent part of the resort. There are 4 or 5 pools in the resort, and convenient for all sort of travelling parties. The resort is just in front the beach which is definitely a great value. The location is very good near shops and restaurants. Definitely a great value for the pricing.

I booked a one-bedroom villa, and after visiting and comparing several units, I truly believe Villa #68 is the absolute best among the one-bedroom options! The layout and size are optimal! The villa boasts a generous 550 sqm, offering huge space and a comfortable layout. It comes with a private pool that directly connects to the beach, making both privacy and the views impeccable. The amenities are also comprehensive: a sauna, indoor and outdoor dual showers, and an outdoor bathtub, instantly delivering a complete resort feel and comfort. The hotel itself has a very natural, ecological island vibe. We saw lizards several times on the villa rooftop and by the pool. At first, it was a bit scary, but they are actually very docile and completely non-aggressive – a rather unique wilderness experience. Breakfast was just okay, nothing special. The service was excellent throughout; all staff members were enthusiastic, friendly, meticulous, and attentive. A special shout-out to Liam, who provided dedicated service from start to finish, always responsive, patiently helping us arrange all our needs with professionalism and warmth! However, there are a few objective points that deduct from the overall score: Firstly, the hotel's landscaping and gardening are rather ordinary compared to other resorts in the same category. Most of the public areas are sandy, with sparse and poorly maintained plants, making them generally not photo-worthy. Secondly, the in-room facilities are a bit dated, especially the bathroom. The quality of the fixtures and sanitary ware like the toilet and showerhead feels quite common, which doesn't quite match the Luxury Collection brand positioning. Getting to the island involves a bit of a journey, from the airport to the pier and then a speedboat transfer, but it feels worth it upon arrival. If you're looking for an extra-large private villa, private pool, direct beach access, and excellent service, this place is still highly recommended. However, if you are sensitive to the public area landscaping and the newness of indoor hardware, you might want to do a bit more research.

The hotel's location is very close to the airport, but quite far from Patong, Karon, and other areas. A taxi ride costs around 200 RMB, so it's best to stay here at the beginning or end of your Phuket trip. There are no shops around the hotel; you'll need to take the hotel shuttle for about 10 minutes to reach a small town for shopping or dining. The hotel itself is a resort type, perfect for just relaxing on-site. The environment is nice, and the beach is uncrowded. Recommended if you're looking for a relaxing resort stay.

Our family really loved our room during our Chinese New Year trip! 😍 It was very spacious. We booked a family room with a double-decker kids' area and a king bed. It could easily accommodate four adults – perfect for my parents and my two sisters. The room was clean and very comfortable. The bathroom and toilet were also excellent in terms of space and cleanliness. There was a large balcony overlooking the pool, which extended all the way to the beach – it had such a great vibe. We absolutely adored the overall facilities and environment. In the evening, my elder daughter and I had a spa treatment. It was a bit pricey but acceptable 😁. The guy at the reception was very enthusiastic, and the overall service was great. My dad and younger daughter went to the soft play area, which makes this hotel ideal for family fun. The scenery was spectacular. We visited on the first day of Chinese New Year, and they had a dragon dance 🐉, firecrackers 🧨, and gave out gifts 🎁 to the children. The kids had an absolute blast! Even though we were in Thailand, it felt very much like Chinese New Year. There were yoga classes by the beach, but unfortunately, we didn't have time to join. For service, I'd give it an 85 out of 100. 👍🏼 The front desk had a Chinese-speaking girl who was very thoughtful and helpful, and the doorman was also very polite. However, the restaurant staff and a female attendant folding towels by the pool felt a little lacking. While there wasn't anything overtly bad, their service just wasn't as comfortable as the rest. Everything else was excellent. In summary: The hardware – scenery, accommodation, and cleanliness – was impeccable; the service still has room for improvement.

On the first day, the guy at the front desk kept trying to get me to pay extra. I did have three additional children with me, all under 12. He insisted the hotel policy was based on year of birth, not month, so it would count as 1 adult + 2 children. I explained we had just come from a boat trip and asked if we could check in first, and I’d pay for breakfast tomorrow if needed. The front desk said it was a 'headcount' fee, not a breakfast fee. They put us in rooms in two different buildings. I have to say, Trip.com was reliable and ended up covering the extra headcount fee. The next day, two of my kids developed fevers. Susan and Zai at the hotel front desk were very caring and offered to call a doctor to the room if needed. It really highlights the importance of having overseas travel insurance, though we didn't end up needing a doctor. The kids had caught a chill the first night but recovered after taking some medicine and resting all day. Trip.com came through for us. The night staff at the hotel were not friendly at all, but the daytime front desk staff were very reliable and friendly. The room had a great sea view, but there wasn't a circular sofa in the room as I had hoped.

Stayed one night from June 27th to 28th. The Naiharn Resort boasts an excellent location, nestled at the foot of the hill next to Nai Harn Beach, with its buildings cascading from the first to the ninth floor, reaching halfway up the mountain. Facing the resort, the sea is an inviting blue, while lush green trees line the back of the hill. The white buildings are tiered along the coastline, creating a truly magnificent sight! The pool isn't huge, but being able to overlook the ocean while swimming is wonderfully comfortable and relaxing. At night, the large platform bar lights a bonfire, and under the dim light, gazing at the distant stars and hazy moonlight feels like a dream. Breakfast offers a good variety – fewer options but exquisite and uniquely flavored. The rooms are clean, hygienic, and well-equipped. However, there were some drawbacks. The air conditioning noise was too loud, and the front desk staff provided discriminatory service. When we booked through the platform, we specifically requested a high-floor room with an unobstructed view, not a corner room. Yet, upon arrival, after some whispering among themselves, they gave us room 816 on the side of the hotel, where a water tower obstructed the view. When we raised our concerns, they claimed there were no empty rooms left on the 8th floor. We then asked about the 9th floor, and they said that was also fully occupied. We insisted on changing rooms, and they asked, 'What if you don't change rooms?' We replied that if we couldn't change, we'd cancel our booking and find another place. Seeing our firm stance, the staff member made a hushed phone call and then offered room 905 on the 9th floor. We accepted, and only after moving in did we realize that room 905 offered arguably the best sea view. We were puzzled why they would initially give us such a poor room when 905 was clearly available. Another small detail at breakfast also bothered us significantly. The staff served us coffee in two glass cups, but for European and American guests, they brought an entire set with a coffee pot on a tray. Service is reflected in the details. Guests pay the same amount, and the hotel has an obligation, and guests have the right, to receive equal and non-discriminatory service. We sincerely hope the hotel management provides proper training to the front desk staff to improve their overall professionalism. We truly wish for The Naiharn Resort to continue improving and become a hotel that guests genuinely cherish and look forward to.

Overall, it was impeccable – a fantastic hotel. The location was also good, and the pool was incredibly beautiful; my wife took tons of amazing photos there! The staff, especially Lid, and the front desk were excellent. They were very enthusiastic in answering our questions and even brought things to our room. I gave them panda keychains, and they were all thrilled to recognize them as 'panda.' A note for Chinese friends: make sure they don't assign you to Building 2 or 3. Your room card should start with '10xx' or '11xx' (for Building 1), otherwise, it's a very long walk from Buildings 2 or 3. We reported this to the front desk the next day, and they moved us to Building One, which was much more convenient. To rent a motorbike, turn right out of the hotel. There's a shop on your front right, and the guy there is great! I highly recommend renting from him; no scams or hidden tricks. I rented for 200 THB a day, and when I extended it for an extra day and only had 160 THB in change upon return, he just said 'it's okay.' I was really touched, perhaps because I had filled up the tank for him. Regarding gas, 50 THB worth of gas is probably enough for two days of use. I got it with three bars of fuel, and when I returned it with one bar left, I filled it up. I don't know why, but 100 THB completely filled the tank. Be careful when renting a scooter. I rode motorbikes all over Phuket – Patong, Karon, Kata, cliff sunsets, etc. – and never got caught. But in Bangkok, I got caught and had to contribute 1000 THB to the Thai treasury!

The hotel grounds are expansive with excellent facilities. It's very quiet at night, and the natural environment is lovely, with small animals roaming freely. There are three swimming pools, a gym, a bar, and a kids' club. Our sea-view room was very close to the back entrance, which leads directly to the beach, and it was also convenient for taxis. Guests booking day trips need to take a shuttle to the main lobby to wait for their transport, but it's very convenient, so don't worry about the large size of the resort being an inconvenience. If you're on a leisurely trip and don't want to wake up early, you don't need to book the hotel breakfast. There are many restaurants around; just a 5-10 minute stroll from the back entrance, and you'll find plenty of dining options. The soundproofing is average. The hotel room doors have a small gap and are quite thin, so I could hear other guests chatting outside the door at 8 AM. I'm a heavy sleeper, so it didn't bother me much. If you're a light sleeper, you might want to request a room away from the elevators. I saw other guests commenting that the hotel felt damp. Being an island hotel, I think some humidity is normal. However, indeed, washed clothes don't dry if you hang them inside the room; they won't dry even overnight. But if you hang them on the balcony, they dry within a morning. Cons: [Slight flaws in the details] 1. I booked a twin room, but the two beds were pushed together. I left notes twice requesting an extra blanket and also gave a tip, but I never received one. Perhaps my English wasn't clear, or maybe the staff couldn't understand English? I eventually gave up. 2. Point #1 is a minor issue that someone with good English should be able to sort out, so it's not a big deal. However, what I found most unacceptable, and something that shouldn't happen at a Pullman hotel, occurred during check-out. There were two staff members at the front desk. An older female staff member, probably in her 40s (her name tag seemed to say PLOY), was on the phone. A gentleman then approached and politely said, ”Hello” (likely to check out). Before he could say another word, the staff member looked down, frowned, and said abruptly, ”Wait a moment, wait a moment,” in a very impatient tone. The younger staff member who was assisting me with check-out perhaps also felt the other staff member's attitude was poor, and immediately and gently added, ”Please wait a moment, sir.” I stayed here for 6 days and encountered no less than 20 hotel employees, all of whom were smiling and proactively offered help when they saw you might need it. Therefore, I was very surprised to witness such an expression and attitude from staff at such an important position as the front desk during check-out. I hope they improve this.