Hotels met spa in Metro Manila, Philippines

The Manila Hotel has an old but elegant and luxurious style. Marble and stone finishing, tall ceilings and a grand piano at the back with a musician playing pleasant music greets you as you walk through the entrance. Lacking points from my personal experience: 1. The carpet floors need to be replaced. I had to change rooms because the first room I got had an unpleasant smell to it (they quickly changed my room after I went to the reception, so it wasn't terrible) and although I didn't notice until the end of my stay, the new room's carpet was frayed at the edges. 2. The night mode of the lights (many switches) completely cuts power to the power outlets. I didn't know and ended up waking up to a phone and power bank with a dying battery and needing to stay in the hotel a couple of hours until they finished charging. Maybe just a warning in the future? The good parts: 1. The service! People are SO accommodating, pleasant and efficient. Reception staff, waiters, bell boys and basically everyone greets you with a smile and tries to solve any problems with utmost focus and cordiality. 2. Traditional pride. Traditional fashion exhibition at the front was a great touch to my visit. The whole place (restaurants, pools, spa, rooms, etc) add to the experience. I could have stayed in the hotel and felt like I hadn't missed Manila's charm. 3. Excellent location. I realised early on that I could literally see every single thing from my ”1 day tour of Manila” from my hotel room. Nothing says great location like this.

I had a fantastic stay at Berjaya Makati. The location is unbeatable right in the heart of the business district, with Greenbelt and Glorietta malls just a short walk away for shopping and dining. The room was clean, spacious, and the bed was incredibly comfortable. What really stood out was the staff; they were friendly, professional, and went out of their way to accommodate my early check-in request. The pool area is a nice oasis after a long day of meetings. Highly recommended for both business and leisure travelers!”

The room and service is good. But the food, specially the bacon, thats not how “Filipino” cooked their bacons. Ang tigas, may part na sunog pa. I waited for the new batch baka kasi nagkataon lang but same pa din. Almost everyone namimili ng di overcooked kaya ending mga matitigas naiiwan. The refill of food is also slow, like you need to wait like 5mins to refill a specific meal. Need mo ma pagfollow up ng condiments refill kasi maubos na.

Had a wonderful stay at this hotel! The breakfast was excellent, with a great variety of delicious food. The staff were very friendly, welcoming, and attentive. Excellent service overall and definitely a place I would recommend!

The experience of being able to see tropical fish from inside the room was truly special and wonderful! It was also a big plus that we could stay indoors without needing the air conditioning, even though it was hot outside. We were told the tank lights would be off from 9:15 PM to 6:15 AM and curtains would be drawn for cleaning from 8:00 AM to 10:00 AM, but this was not actually the case. Also, as other reviews might mention, check-in was quite busy. They explained that our room was ”under investigation and inaccessible,” and we ended up waiting in the lobby for 50 minutes. I felt that, in return, they should have offered us an extended check-out.

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

There is a rare, reassuring comfort in returning to a hotel that gets every single detail right, and Acacia Hotel continues to deliver on that exact promise. A second visit can often be the real test of a hospitality brand, but the experience remains consistently top-tier, seamlessly blending warmth, sophistication, and pure relaxation. Ambience and Captivating Views From the moment you step through the doors, the atmosphere sets a welcoming, cozy tone that immediately puts you at ease. The thoughtfully designed layout and understated elegance create an inviting space that feels refined yet thoroughly comfortable. The view from the room is a standout feature—whether taking in the vibrant cityscape during the day or watching the city lights glow in the evening, the scenic backdrop adds a tranquil, elevated dimension to the entire stay.

The room is incredibly spacious, and the hotel itself is very luxurious. It's directly connected to Newport Mall, which is fantastic because you don't even need to go outside to access it. Newport Mall has a ton of entertainment, dining options, and even a casino. It's very upscale, the most premium mall in the Philippines.

Expect higher prices in the restaurants, shops, and elsewhere since it’s a casino-hotel. That aside, the staff were all polite and accommodating. The best part for me was breakfast — great quality food. For transportation in general, expect moderate traffic getting in and out. Overall a solid stay.

Has a lovely stay, hotel was clean and staff were very attentive. First couple of nights breakfast was very limited however after speaking with the concierge elevated the experience the next day. Hotel room was spacious and well appointed. Over all a fantastic time spent and we look forward to coming again.