Hotels met spa in Bagmati, Nepal

A bit of disappointing experience during checkout. At the reception, I was asked to pay the bar bills for drinks consumed by other guests, even though I had not ordered or consumed those drinks myself. I found this very unfair and unprofessional. Guests should only be charged for what they personally consume or explicitly agree to pay for. The hotel should ensure that bills are properly verified before asking guests to settle them. This experience left me disappointed and affected my overall impression of the stay. Apart from this I would still love to stay in this hotel for location, gym ans swimming pool and dining.

This is a newly built hotel, and it's rare to find such clean bathrooms in Nepal. It's located in a quiet spot at the entrance of Thamel, right next to the Garden of Dreams. While it's a bit far from central areas like Durbar Square, it's a great place to stay if you're looking for peace and quiet at the hotel. Since it seems brand new, the room was exceptionally clean. The bathroom was also spotless, so I felt very comfortable using it. The breakfast area on the 8th floor offered a lovely view. The front desk staff were polite, but during breakfast, I noticed other guests were asked for their egg orders, whereas I wasn't (perhaps because I had already taken scrambled eggs). Also, coffee (other than instant) at breakfast was an extra charge.

I had the most wonderful experience at Lo Mustang in November 2024. I came to Nepal for a wedding and Anisha at the front desk went above and beyond. Customer service was 10/10. I got recommendations for tailoring, jewelry, dry cleaning, and local dresses with transportation. Deepika, front desk manager, was fantastic always making sure my needs were being met and that my stay was comfortable. The hotel is in the perfect location with great amenities. I initially chose this spot because of the beautiful traditional decor. It was beautiful in person with murals on each floor. Breakfast is fantastic with a roof top view. I booked a second time on my way back home because it was so great. I traveled solo and left with new friends.

The room made a decent first impression and did the bare minimum. But, it quickly became clear that it’s best suited for a very short stay. The bed was comfortable enough. Overall, the room is fine if you’re just passing through, but anything longer starts to feel like stretching it. Staff presence around the hotel was limited. They clearly run on a lean operation, which can go either way. The guard in front of the elevator stood out in the best possible way and added a genuinely warm, human touch, which helped balance things out. At check-in, I was given two complimentary cocktail coupons for the upstairs bar, which immediately lifted my spirits. This was a place I had enjoyed many times before and often recommended to friends and family. I had good memories of the atmosphere, the food, and the general vibe, so I went in with high hopes. In the past I had written raving 5-star reviews of their restaurant food and amazing service! Unfortunately, the experience that followed didn’t live up to those expectations. What should have been a simple, enjoyable night out unraveled into confusion and unwelcoming interactions. Small moments piled up, the mood shifted, and it became clear that the experience had gone off the rails. Rather than force it, my group and I decided to take our time and money elsewhere. Sometimes you read the room and move on. I returned to the hotel later that night and stayed over. Took a hot shower in the morning, loved the smell of their body wash, btw! Another brief interaction during checkout reinforced the same theme: rigid, abrupt, and lacking the kind of hospitality that makes guests feel welcome. All in all, it’s disappointing to see a place I once enjoyed and freely recommended lose its consistency and warmth. I’m no longer comfortable recommending it, and I’m not sure I would choose to return. As for the unused cocktail coupon, I still have it. Any takers?

My flight arrived in Kathmandu at 10 PM, and immigration took forever, so I didn't get out of the airport until almost 11 PM. I had emailed the hotel in advance to request an airport pick-up. I honestly thought no one would be there given how late it was and the lack of a contact number, but I saw my name card among the crowd waiting for cars at the exit. As a first-time visitor, this was such a pleasant and heartwarming surprise! The car took me to the hotel, which is located in the bustling, central Thamel area. Right downstairs, there's a 'Chengdu Skewers' restaurant. The hotel itself is one of the tallest buildings in the vicinity and boasts a glass-enclosed restaurant on the 12th-floor rooftop, with a pool and spa on the 11th floor – quite a bold design! Breakfast was good, and the service was attentive. The location is convenient; a rickshaw takes just 6 minutes to Durbar Square. The room size was adequate, but I was a bit disappointed to only get a room on the 4th floor after requesting a high-floor room. Also, the bathroom had a strong, foul odor that permeated the room even with the bathroom door closed. This backflow smell seems to be related to the plumbing and hygiene and definitely needs improvement. Other than that, everything else was great!

The view was spectacular. One of the highlights of my trip. I was able to see the Himalayas from our room during at sunrise during our second day. The staff were attentive and friendly. We wanted to take a dip into their pool, but there was a construction (expansion ) project going on in front so we didn’t. They said it’ll be finished in 2 years time. Hopefully i can go back there and stay again once it’s finished!

The service at this hotel is truly impressive, with excellence evident in both hardware and software. Upon arrival, the concierge proactively helped with the luggage. The front desk staff greeted us with warm smiles, efficiently handled the check-in process, and thoughtfully informed us about breakfast hours and the Wi-Fi password. The P2 staff were very enthusiastic, personally guiding us to the room and introducing the amenities. The room was tidy, comfortable, and well-equipped, with particularly satisfying bedding. The housekeeping department responded promptly and with a friendly attitude. To our delight, the hotel also prepared fresh fruits, showcasing their attention to detail. The overall stay was exceptionally pleasant, making us feel genuinely at home. I highly recommend it to everyone and will definitely choose to stay here again next time!

Overall, I'm satisfied and it met my expectations. The general location is considered one of the better areas in Kathmandu, about a fifteen-minute walk to Thamel. The room was spacious and clean, and the breakfast was ample, though still leaning towards Indian flavors. Compared to another hotel I stayed at later in the Thamel area, this one had more business travelers.

We knew the service would be good as soon as we booked, and within hours we received a welcome email, listing the ways we could contact them if we needed to. On the pick up at the airport, they were speedy and efficient and the taxi ride only took us 20 minutes with traffic. As we walked through the door we were blown away by the interior decoration, only then to find that hotel had been a former palace! Historic artifacts and pictures were strewn through the hallways and the outside only matched the royal feel with perfection. We stayed in the royal suite, with a big bed and balcony. The staff were great, the breakfast was standard for off peak times and although the location isn't in the depth of Thamel, the area most will go out for eating and drinking, it was within 30 minutes drive of most landmarks and as it was the ambassedy/ office worker area, there was a nice vibe. There were some things that can't be controlled. The hotel did a good job of providing heat as the weather in February is still chilly. The pollution was real. Especially as you walk nearer the streets, something to think about if you are sensitive to this. Apart from that, It was all really wonderful. Niraj Yadav the receptionist and the team, we thank you dearly.

Absolutely loved my stay here! The staff were super friendly and helpful. The room was clean, cozy, and exactly what I needed after a long day of exploring. The location is unbeatable too, just a short walk from the main attractions. Would definitely book again and recommend it to anyone visiting the city!