Hotels met spa in Johor, Malaysia

Delightful stay at this newly renovated hotel. Reception : staff r attentive n friendly, welcoming us with delicious freshly baked walnut cookies from their Pastry team. Room is clean n quiet. Bed is superb, the duck feather pillows r godsend from heaven. Shower is very clean, equipped with Crabtree &Evelyn shampoo & etc. Location is great. Just few min walk away from CIQ checkpoint. Must eat curry fish head at Kam Long Zai, Hiap Joo banana cake etc . The team is ever attentive, just a WhatsApp msg away for any inquiry. Probably 1 of the best hospitality among Johor Bahru hotels. Keep up the good work.

We booked a stay at Fraser Place Puteri Harbour for 3 people to celebrate my wife’s birthday and opted to pay extra for a room with a ”Sea View.” We also reached out beforehand to ask for a small birthday surprise for her. Unfortunately, the ”sea view” was a major letdown. Instead of an open, pleasant coastal view, it was mostly looking out over surrounding developments and construction with very little actual water in sight—definitely not what you hope for when booking a special occasion room. On a positive note, I do want to give credit to the hotel staff for their service and effort. They did prepare a birthday cake for my wife as requested. While it wasn't set up in the room prior to our arrival as hoped—it showed up in our fridge on the second day after we returned from our day out—we still really appreciate that they remembered and made the gesture.

This used to be my favourite hotel in Bukit Indah. However, the price of the hotel has increased but not the service, nor the amenities. The hotel no longer provides a hand towel or the slipper. All these little touches were removed, might be due to cost savings measures.

First time staying in this room. Wanted to check in at 11.30am. Bt room is not ready until 12.30pm, thankfully. Truly enjoy the peace and quiet on the 27th floor. WiFi connection is strong too. Didn't take the breakfast option this time round. Husband managed to take the opportunity to go to the swimming. Its quite full of ppl on the saturday. But managed to get basic swimming done. Except I gt smthg to complain the fridge is not cold and the tv has 1 black line across the middle of the screen. If given option. I will probably pick the same type of room again.👍

Chance to experience first class suites on airplane with full king size bed without paying a premium. This is the place where you should go with family! Small hotel with 2x Boeing 747 cargo planes converted into suites. Each plane comes with 10 rooms and hotel building block has another 20+ rooms. With less than 50 rooms, you won’t experience over crowding like other hotels with 100+ rooms. Other words quiet and more privacy. Which gives you the premium feel. Not to mention the high end finishing in common areas and in room. 5 star quality hotel in a secluded area which you rarely can find. Other than the airplanes main attraction, the children water park playground pool was a blast for the children. They also have 4 different swimming pools located at ground floor and 3rd floor. Children pool, beach pool with real sea white sand, adult pool, and jacuzzi pool. Food option was very limited. 1 Japanese restaurant in hotel and 1 Chinese restaurant outside of hotel, walking distance a stone throw away. Each room comes with 2 pax complimentary Japanese Ala carte breakfast. Airplane suite rooms design is too low the ceiling to floor height. At 178 cms I need to bend my head 70% of the time. Knocked my head a dozen times due to low height ceiling. Unsuitable for 175 cms and above height. Is like walking in hobbiton house or some tight cramped cave. Take note for slightly above average height people. Definitely not for foreigners. Phone in room wasn’t working. Could call front desk and house keeping. Had to manually walk out to front desk to ask for assistance. 90% of hotel staff cannot speak English. Security guard, cleaners, and pool towel boy. You’ll definitely have a tough time if you cannot communicate in Bahasa Malaysia. Only front desk staffs could speak English. Maybe their market cater for local Malaysians who speaks Bahasa only. Very poor directions. No signage at all for hotel and lobby. No hotel staff at lobby most of the time. They have 2 wings of lobby. A little confusing. All the Grab drivers got lost as it’s a new area. Use Chao Shan Lou restaurant as pick up and destination in Grab app. Check in was at 1st floor. You need to ask around and pray someone is at lobby to inform you. Don’t feel very welcome from first impression. Management ought to do something about this. Had bad experience with hotel cleaner at toilet in lobby area. Wet floor from washing toilets, the water flow out to common area outside of toilet. Both my wife and I slipped and almost fell. Very slippery fall hazard. Cleaner didn’t place wet floor signage at all when floors were still wet. On black marble tiles you cannot see the water. Management should look into their cleaning policies. This could have been very bad if it was an elderly who fell. Safety of guest must be the utmost priority. Plenty of parking around as all the shop houses within vicinity are still empty vacant.

Resort has a private beach and excellent view from the room balcony. Beautiful sun rise with beach and sea view. Enjoyed the swings, sand, sea breeze and listening to the waves! Kids love the sand. There are various sea activities and horse riding available. Separate charges. Swimming pool has a 0.6m section for kids to have some water play. Indoor mini playground for the little ones. They had great fun. Free parking if you drive. Breakfast spread is good enough. Nasi lemak is a must-try. The pastries can be heated up which made them great! Eggs selection excellent! Juicy watermelons! You can enjoy sun rise while having breakfast. The resort has a chalet feel. They should look into their aircon as it doesn’t seems to cool well. The facilities are aged. Wash basin water drain a little slow. Overall, we love this place for the view! Hope the next time we return, the facilities would have improved.

Overall, location is good. - Free parking and open carpark for you to choose - Beach is just behind - Two swimming pool, one playground style and normal swimming pool - Few restaurants to choose from (Korean, Seafood, Malay cuisine, Fast food) - Mini golf course for kids to experience golf - Retail shop for almost everything you need for travel and swimming - Birds like chicken, duck, goose, peacock are in the location for kids to view as well - One dry playground - One vending machine with almost all kinds of medicine you need Just issue with cleanliness for me, first night, I had lizard issue, can hear the sound of it. Housekeeping damn fast when I report the next day, they came to check but cannot locate it. Second is ants, but it disappeared after like 15mins. But I reported it after I check out since when I saw it, it was in the night already.

Overall, it was a fantastic experience. It's very close to JB Sentral—within walking distance to the shopping mall. There are also restaurants right downstairs, and the room is quite spacious. The breakfast spread was generous, though the main dishes weren't the best.

Absolutely fantastic, this resort was an unexpected surprise! It was a very last-minute decision, but it's now one I wholeheartedly recommend! There's a free shuttle from the pier that gets you there in about 5-10 minutes. The hotel lobby is super picturesque; you just want to relax as soon as you walk in. The complimentary welcome drink was delicious. The room was spacious, and they provided a lot of amenities. The view from the room was absolutely stunning! There are two pools and two bars, both highly recommended. Breakfast didn't have many options, and the taste was just average. I also tried the hotel's spa on the second day – highly recommended! The service was excellent!

I checked into a 'Tropical View King Room' at this hotel on September 28th. I had certain expectations for a 5-star resort, but the actual experience was quite disappointing and definitely didn't live up to its supposed star rating. The overall quality fell significantly short of what a 5-star hotel should offer. Considering the price of over MYR 800 per night, this stay was truly unsatisfying and certainly not good value for money. During check-in, there was only one official staff member at the front desk, accompanied by someone who seemed to be an intern. There were other guests checking in before me, and the staff member was processing a couple's check-in, which was an incredibly slow process. I ended up waiting for about 10 minutes before it was my turn. For a 5-star resort costing over MYR 800 per night, such inefficient check-in procedures and seemingly insufficient front desk staffing are unacceptable. Guests paying a high price shouldn't have to experience waiting in line at the front desk. The room was on the 3rd floor, approximately 42 square meters. The toilet and bathroom were separate, which in itself wasn't an issue. However, the privacy design between the toilet and the room was utterly baffling – you have to adjust the curtain above the bathtub, otherwise, almost everything inside the toilet is directly visible from the room. Even more unacceptable was that the so-called 'curtain' didn't truly solve the privacy and light-blocking issues. When the toilet light was on at night, the light still seeped through the curtain into the room, significantly affecting the sleep of guests accustomed to sleeping in complete darkness. If this design is considered a standard for a 5-star resort room, it's truly incomprehensible. Now, about the balcony. The 'view' was nothing to write home about. The balcony primarily overlooked trees and a large artificial green carpet outside. During my stay, I even saw two staff members outside the balcony inspecting a drainage outlet or dealing with similar facility issues. Guests pay for a so-called resort view room, only to face staff walking around outside their window, which severely compromises any sense of privacy. Even more disappointing was the presence of ants on the balcony, and the metal railing showed clear signs of rust. For a hotel positioning itself as 5-star with a price tag exceeding MYR 800 per night, these details reveal a maintenance level that makes it difficult to feel any sense of luxury. The pool wasn't particularly large either. For a hotel that focuses on the resort experience, if the public facilities aren't outstanding, then the rooms, views, service, and overall maintenance should be even more impeccable. Unfortunately, this stay did not convey that to me. The breakfast, however, was quite good, which was one of the few satisfying aspects of this stay. In summary: The biggest takeaway from this stay is that the price is 5-star, but the actual experience falls far short of what a 5-star standard should be. For over MYR 800 per night, guests expect excellent facilities, good maintenance, comfortable sleep, sufficient privacy, and service commensurate with the price. However, from check-in efficiency, room privacy design, lighting issues, balcony view, cleanliness details, facility maintenance, to the overall resort atmosphere, I didn't feel that the price was justified. Specifically, the toilet light affecting sleep, lack of privacy on the balcony, presence of ants, rusty railings, and staff activity outside the balcony – individually, these might not be fatal flaws. But when they all appear simultaneously in a room at a supposed 5-star resort costing over MYR 800 per night, the overall experience becomes extremely disappointing. To put it bluntly: if you just look at the hotel's pricing, it certainly has the appearance of a 5-star hotel; but if you truly measure it by the guest experience, I can only say it's '5-star pricing, with far from a 5-star experience.' Unless the hotel can significantly improve its room privacy design, facility maintenance, service efficiency, and overall management, I personally believe that at this price point, it offers no discernible value, and I have no intention of returning.