Hotels met spa in Central Province, Sri Lanka

A nice hotel with beautiful views, especially since we checked in right at sunset – it was stunning! The cleanliness was good. The only downside is its location on a hill, so getting there from the city can involve some traffic.

A Hidden Gem – Perfect Honeymoon or Quiet Getaway This place is truly a hidden gem. It was the perfect spot for a honeymoon couple or anyone looking for a peaceful, quiet getaway. Travel tip: From Colombo, you can catch a direct bus to Nuwalapitiya. We didn’t know this and went via Kandy, which made the journey longer than necessary. If we had known, we would have taken the direct bus—it’s much easier. Ps:The bus ride is phenomenal—very beautiful views along the way and very cheap. The property is located on a hill and is naturally beautiful, surrounded by trees and birds whose songs make the atmosphere even more serene. It does get a bit cold at night, but it was the perfect kind of chilly—cozy and refreshing. Our room had an amazing view, making it even more special. The stay itself was perfect for our honeymoon: very cozy, comfortable, and clean. The staff were amazing, especially one gentleman at the restaurant (I didn’t catch his name, but I want to mention him). He went above and beyond to help us and was incredibly sweet and warm-hearted—it really made our stay special. A small note: we noticed the pool looked a bit dirty, which some other reviews also mentioned. However, it was clarified in the pool area that they use natural spring water without chemicals, so this is expected and actually a great eco-friendly approach. But This hotel needs some love because this is a very nice place. Another small note: there were some insects, like cockroaches, but that’s expected when staying on a hill in the middle of nature surrounded by trees. Overall, this was a truly wonderful experience and a perfect spot to relax, unwind, and enjoy nature. Highly recommended!!

The hotel is nice, spacious beautiful room at check in we were treated to a refreshing juice. There is a big pool on the grounds and a big jacuzzi with hot water in the room.  Minuses of the hotel: Far from the attractions. Taxi from the center only go there for the price of pick me x2. Hotel taxi are 3 times more expensive. There are no stores and restaurants near the hotel, so inside the hotel prices for food x3, Also after 6pm it is dangerous to be outside because elephants are walking around. Now let's talk about the premium status and the five races. In 7 years of traveling, this is the first hotel that did not have a bathrobe, slippers and toothbrush and toothpaste in the room. The plumbing in the shower leaks, and the doors creak so much that you could call the spirits at night. Regarding the attention to the customer. I mentioned my upcoming birthday in conversation with the manager, but this fact was not used in any way to show any form of attention from the hotel. This is a huge miscalculation on the part of the staff at a premium hotel. We also had a late departure and our request to delay in the hotel for a couple of hours was refused. This was not due to the arrival of new customers, as the manager offered to extend our stay for a fee. For future customers this fact may be decisive in their choice. In general, the hotel is not bad, but the service and flexibility of the staff, as well as individual approach to customers, does not correspond to the premium level and requires improvement.

The owners and employees at this hotel are so, so lovely. Unfortunately their hotel is not. I almost feel catfished as many of the photos highlighted the bar and pool party atmosphere. This was not the case - the pool was a decent size but in the shade and I actually didn’t see anyone in it. The pool party drinking shots I highly suspect were perhaps not a genuine source. The same goes for the bar which is massive and attended to by several lovely young, bored gentlemen as both times I popped up (once for dinner) I was the only patron. Again no party atmosphere or even people - which is a shame as it is a big venue. Fortunately next door was another venue for some decent cocktails and music which saved the boredom somewhat. The bedroom was a decent size with a small fridge (but didn’t work), the bathroom was small, felt dirty, no hand soap or soap for the shower (apart from leftover previous occupants - and that was gross). The pressure was poor making showering difficult and there was plaster on the floor from some damage - not cleaned up. The bed was massive and comfortable with air conditioning and a fan so sleep was good. Finally, and to repeat, the staff were lovely. Very hospitable and the location is about a ten minute walk to the Sacred Tooth Temple and Kandy Lake. So great location. Would I stay there again - no. Would I pop in to say hello to the owners and next door for a cocktails - possibly!

The hotel room was incredibly spacious, and it even had a heater, which we didn't end up needing, but the staff kindly explained how to use it. Dinner was a buffet with a great variety of food, and it all tasted delicious. The hotel also boasts an indoor swimming pool and a gym. Its central location in Nuwara Eliya is a definite plus.

Thank you for the upgrade to the room with a balcony, and I absolutely love the huge bathroom. Thank you for the friendly service staff who answered my every query. Waking up to the quiet of Kandy Lake before the rest of the city wakes was a really peaceful feeling and I really enjoyed just standing on tje balcony soaking in the sights. Loving the wide breakfast spread too, ranging from local fare to continental selection. I was spoilt for choice and my tummy really loved the chicken curry & daal. Thank you.

Bawa's design speaks for itself. However, the service during peak season was an absolute disaster. 1. Check-in was very brief with no introduction to the hotel's activities. 2. Vanishing Front Desk: On day 1, my requests for water and cleaning during the day were ignored. At night, I called 10 times with no answer. Eventually, someone picked up after I pressed the emergency button twice. The next day, my request for slippers was also ignored. There were no bathrobes in the room. 3. At 12 PM, I received a call reminding me to check out and offering assistance with luggage transport. After I confirmed, I waited in my room for 15 minutes to no avail and ended up having to drag my own luggage. For a renowned luxury hotel, the service was truly disastrous.

We loved this hotel to the point we would return to Kandy to stay here again! The staff were all friendly, helpful and professional, the hotel and rooms were all clean and well maintained and the food at both dinner and breakfast was delicous. Overall we loved out stay here and wish we could have stayed longer. *we also bought some jewelry from the shop in the hotel which was good too.

The hotel is in a good location, close to all the attractions. The room is large and the facilities are relatively new. The service is good, and there is a dedicated person to check in. The hotel's dining is very good, with many choices for breakfast and dinner, and the taste is also good, suitable for Chinese stomachs.

The room looked clean and big, but it smelled very bad, and the air conditioner was very powerful! The buffet at our own expense was really great, and the price was not expensive. The food was better than in China!