Super place for families, if you want to kick back and relax. Loads of things to do for the kids, and close to some nice places to visit.
Would highly recommend.
I can recommend the the restaurant with it’s own pool, at the pool area furthest from the reception, if you want something else than what they have in the café by the big pool.
The vinyard dinner was also very cosy, and we had a good time there.
The hotel was nice and Tidy as you'd expect from a five star hotel. Breakfast was great and staff helpful. What I found strange was that you had to pay to use the spa (use of sauna etc.) With hefty price tag of €70 PP on Friday. My mattress was knackered springs broken and one side virtually collapsed. The bathroom door was taty with bits peeling off. Admittedly, I couldn't be bothered to complain and get my room changed after unpacking our stuff and noticing the state of mattress late at night. And parking was €18 per night, which I didn't notice of any mention of their website or Trip.com. They charged me for 2 instead 3 when I mentioned the mattress before checking out. To be honest there has to be some level checking the condition of the beds by the supervisor. The pool on the roof was very small, not worth bothering with except if want to sit beside it for suntanning. I didn'tnotice any offer of drinks or food at the pool. I gave service a four star only because we asked for couple of things to the room which didn't happen.
Voilà un hôtel très sympathique où je reviendrai volontiers ! Le petit-déjeuner vaut à lui seul la nuit passée ici 😱🙌 — un vrai service à table et une belle surprise qu’il faut découvrir sur place…
L’établissement est bien situé, propre et accueillant. Le personnel a même fait l’effort de parler en français, bravo à lui ! 👏
La chambre est agréable, même si elle n’est pas très grande. Petit bémol : les toilettes se trouvent juste en face de la douche, ce qui rend l’espace un peu étroit.
Abbiamo soggiornato qui per una notte con colazione inclusa. Camera molto spaziosa, veramente bella e silenziosa nonostante la strada poco distante. Struttura mastodontica e con tantissimo potenziale forse non espresso al massimo. Piscine termali molto valide, peccato per la vasca all’aperto che aveva l’acqua leggermente tiepida e quindi inutilizzabile. Abbiamo usufruito del massaggio rilassante, molto valido! Abbiamo cenato al ristorante, buono ed esaustivo. Colazione molto piacevole. I ragazzi tutti in gamba e giovani. Unica pecca il check-in alle 15, quindi se arrivate in mattinata ci sarà da pagare un supplemento, per usufruire della SPA. Magari sarebbe stato giusto essere trasparenti e dichiararlo sul sito. Nel complesso un’ottima scoperta.
Zowel de locatie als de faciliteiten waren uitstekend, en het uitzicht was natuurlijk fantastisch. Eric Cardo was bijzonder vriendelijk. Hij behandelde zelfs mijn lastige verzoeken met een glimlach en een vriendelijke houding. Hij was de beste medewerker. Ik wil zeker nog eens terugkomen.
Amazing hotel with rooms in different buildings throughout the whole village. Very high standards, the staff is very kind, helpful and very professional. It was an amazing experience... this hotel deserves 6/5 ;)))!
Ottima struttura per alloggiare nel mezzo al paesaggio della Val D’Orcia. Montalcino si trova in alto ed ha una bella vista. Molto rilassante. Ottimo servizio sia alla reception che al ristorante per cena e colazione. Suite pulita dotata di tutto il necessario per un alloggio confortevole, è disponibile anche la cucina per cucinare. Abbiamo cenato presso il ristorante della struttura, servizio impeccabile, piatti ricercati, l’unica cosa è il menù. Abbiamo mangiato tutto ma abbiamo trovato un’eccessiva acidità nei piatti. Pensiamo che possa essere utile per bilanciare il gusto dei piatti ma senza eccedere. Quasi tutti i piatti erano molto acidi, se si tratta di un gusto che non piace, il cliente potrebbe non riuscire a mangiare niente. Il mio consiglio è: su 7 portate magari inserire un paio di piatti con questo gusto e altri con gusti diversi
Ci siamo trovati benissimo. Avevamo un pacchetto di tre giorni compreso di SPA, abbiamo aggiunto altri tre giorni....e poi che fai? Fatto due; aggiungiamo un altro giorno. La struttura si trova a circa un mezz'ora da Lucca, un'ora circa da Pisa e un'ora circa da Firenze. Viaggiando con il treno non hai nemmeno il problema di trovare parcheggio. Con tariffe tra le 5/7€ a corsa per persona. Il personale che ve lo dico a fare. Ad iniziare dalla reception, per finire per modo di dire agli addetti delle pulizie; accogliente, preparati, gentili. A dimenticavo, noi abbiamo preso anche il parcheggio privato, che dista circa 100/200 metri dalla struttura, al semplice costo di 6 o 8 € al giorno. Cancello con codice, per entrare e uscire liberamente. Poi siccome la struttura è situata al centro, bisogna passare per un varco controllato con telecamera. Siete passati e non vi siete accorti che era chiuso, non c'è nessun problema, comunicate alla reception la targa del mezzo e i dati del proprietario, e ci pensano loro a comunicare ai vigili.....Cosa volete di più....un amaro ”Lucano”... quello lo comprate al bar. Buone vacanze. P.S. noi ci torneremo di sicuro.
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8,9/10
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€ 69
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8.7/10
Very Good
GGuest UserThis hotel's rooms are incredibly beautiful and clean! They provide a wide array of disposable amenities, including slippers and body lotion, which is quite rare for European hotels. Our room even had a small balcony with a lovely view of the pool downstairs and the surrounding trees.
While breakfast wasn't entirely to my taste, the variety was impressive, even featuring honey with a honeycomb.
The front desk offers complimentary luggage storage, which was very helpful.
A thoughtful touch was the free long-handled umbrellas available for guests, especially since it happened to be raining during our stay.
The only real downside is that, despite being close to Florence train station in a straight line, the walk from the station to the hotel is actually quite long. Plus, exiting the Florence station involves going down a set of stairs, which is very inconvenient with large luggage. This made the walk to the hotel feel even longer, especially with intersections where poor signal made maps unclear and it was easy to get lost.
Nonetheless, I highly recommend this hotel. The internal environment is very well-maintained, and the front desk staff are patient and polite. If I have the chance to visit Florence again, I would definitely choose this hotel. The price is truly excellent value for money.
GGuest UserThe service is very good, very clean and tidy, the doorman is very enthusiastic, and greets you every time you go in and out~ The room is clean and the bathroom is large, the location is good, and the pasta in the restaurant opposite is delicious. The rooftop terrace is beautiful, but you can only go up from one elevator. The other elevator goes to the suite on the 6th floor~ I didn't meet other people on the terrace, it was quiet and comfortable
GGuest UserService was ok except for the kinda ****** head waiter/uncle at the restaurant during buffet service. He is always free for anyone else except for us Asians, it’s always “a moment please” even though he’s not busy.Apart from that, everything was good. The room was spacious, there’s even a separate room to store luggage. They also had a complimentary local snack which is yummy, towels are divided into blue and pink which is cute. However, the sewage system isn’t very efficient. Water pools up when you take a slightly longer shower so I did not dare wash my hair during the stay there. Although it doesn’t seem like it’s huge from the outside, it certainly is on the inside and very vintage. Didn’t get to try the jacuzzi system though. Spa service is also available. A harp player plays daily from 6pm to 8pm. We had a day tour which starts early too so they have a service which lets you take away your breakfast.
GGuest UserThe decor is like a guesthouse from the 1990s, but the price is like a five-star hotel. The location is excellent, behind the Bargello Museum, and within a 10-minute walk of any attraction. However, it's very old and shabby, and the shampoo and conditioner are terrible.
GGuest UserThe location is quite good, very convenient for taking public transport. The room is small, but it has everything you need, and the little balcony is very comfortable. The surroundings are very quiet, as it's a residential area. The room is a bit old, and the hallway is quiet, but the floors feel too thin between levels; you can hear chairs being dragged around. There's no noise at night though. The front desk staff are friendly. You can refill free water daily.
SSeanSeccoWe stayed here for a night with breakfast included. Very spacious, really beautiful and quiet room despite the little road. Mastodontic structure and with a great potential perhaps not expressed at the maximum. Thermal pools are very valuable, bad for the open-air bath with a slightly thin and therefore unusable water. We enjoyed relaxing massage, very valuable! We had dinner at the restaurant, good and exhaustive. Breakfast is very pleasant. All the feet and young boys. One bad check-in at 15, so if you arrive in the morning there will be a supplement to enjoy the SPA. Maybe it would have been right to be transparent and to state it on the site, a great discovery in general.
GGuest UserI booked total 14 days for a same room, I just request make up room services 2 times only, that why my room face tissue and toilet tissue use finished, so I ask for more 2 boxes face tissue and 2 rolls toilet tissue, but a male room service staff don’t give and say need exchange one box face tissues for one roll toilet tissue and then I walk in complain this case with reception female staff, finally she give me back 2 rolls toilet tissue, but her attitude so bad sit say me wrong use words describe toilet tissue only, may I ask all room customer if case like this make sense or not?
Original I gave them full mark comment for this hotel, now I trade back my original comment and give them lower mark comment first until after 2 days when I leave this hotel and they do back good attitude and improve for their service and then I will give back them good comments!
I am very easy handle person just say actually things only!
GGuest UserThe best hotel we have stayed at.
Its quiet luxury in terms of service - the hotel staff at all levels are down to earth and treat everyone equally and kindly and their service does leave you wanting for anything.
It was worth every dollar.
Paul, their head concierge, is beyond exceptional. Provided a lot of help with day trips and recommendations that we took and loved. They even helped with a car rental that was dropped and picked up at the hotel. And Paul also came and picked us up when the taxis were on strike for a night (so kind).
The rooms are immaculate and extremely clean. They are beautifully decorated and spacious.
The library is a cozy place to eat breakfast and read or have a quiet moment to yourself. and the grounds are beautifully kept.
We also went during their shoulder season so it was quieter - not sure what summer might be like there
I hope to definitely go back there.
GGuest UserThe hotel is beautiful – modern but not impersonal – the staff is very friendly and tries to make things right when something goes wrong. Trip.com didn't transmit our booking – the hotel was fully booked! Countless phone calls later, a solution was immediately sought and found – perfect!
The food in the restaurant was excellent – expensive – but absolutely worth the quality! We'll definitely be back.
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