Hotels met spa in West Java, Indonesia

Thank you for the pleasant stay! It was such an amazing experience and we really enjoyed the moments. First of all, the staff was very kind, friendly and helpful. Terrific customer service! We were welcomed with such a nice romantic vibe in the room and also a cute note from the housekeeping team on the mirror. Room was very clean, tidy and perfect location for an amazing view! Love the huge couch by the window btw :) But, there is also some issues that I want to raise. Firstly, we ordered in room-dinning but, there was no dining table provided. I went to several hotels and ordered in room-dining and they will always provide a table / trolley table at least to let us dine in the room. But, this was the first time I had this experience. The waiter left the foods on the study desk. But, we can’t dine on where the study desk was because, there was only one chair available. That’s why we had to moved the heavy table to be closed to the huge couch. I asked for the trolley table but, apparently they can’t let us use it. Secondly, the soup was cold. Which was very disappointing :( I ended up just had a couple of spoons and can’t take it anymore. Well, I guess those were the minus part of my stay. But, overall we enjoyed our stay there. Ah, one more thing! The angus steak balsamic juice was the best dish! Very worth to try!

We booked a room for family and also ordered extra bed so the room could accomodate for 5 people and it was large enough to still have extra space for luggages and praying. The cleanliness was on top and the amenities were complete. The front desk was also very kind in accepting our request of luggage keeping and extra bed and breakfast, and the location of the hotel is also really close to Tol Pasteur, so I would totally love to visit again. Nearby is also full of food and restaurants!

The hotel itself is modern, clean, and visually appealing. The staff were friendly and showed good hospitality throughout my stay. However, the room experience was disappointing due to the bathroom issues. The shower area had leaking problems, and the water pressure was extremely weak and inconsistent. After a long day, I look forward to a relaxing shower, but unfortunately, I couldn’t enjoy it at all. The breakfast was another major letdown. While the dining area looked beautiful and comfortable, the food selection was very basic, repetitive, and lacked flavor. Most of the dishes tasted bland and uninspiring, making breakfast something I ended up skipping after the first day. Pros: ✅ Friendly and welcoming staff ✅ Clean and modern room design ✅ Nice ambience and comfortable environment Cons: ❌ Bathroom leakage issues ❌ Poor water pressure ❌ Tasteless and boring breakfast selection Overall, the hospitality was good, but the maintenance issues and breakfast quality significantly affected my stay. I hope the management will improve these areas because the hotel has great potential. 😮💨 A beautiful hotel is one thing, but a good shower and decent breakfast are what make guests want to come back. Unfortunately, both were missing during my stay.

Getting the room key took forever. We arrived and registered at 9 AM, then explored the whole place, and had to wait until 3 PM. At 3 PM, I asked again for the second time about the key, and only then was it given to me. Oh my goodness, it was really tough with three small kids. So all the guests and their belongings were piled up in the lobby, making it super crowded like a market. It's so different from other 5-star hotels where if you arrive early, the room is provided sooner, so guests don't pile up in the lobby. And once we finally got a room, it was at the very end, with a really creepy backyard, and the front of the room was dirty. I was so shocked and disappointed, completely below my expectations. The staff managing the WhatsApp chat also seemed unfriendly when answering messages, unlike the direct hotel staff who were very friendly. The food at Damar is delicious and a must-try when swimming. Breakfast was also good, and there are many play areas for kids, and you can even feed animals. I hope Pullman Ciawi can improve in the future.

⭐⭐⭐⭐⭐ 10/10 – Truly one of the best hotels I've ever stayed at in Bandung! I'm honestly incredibly satisfied with my stay experience at Crowne Plaza Bandung! From the moment I stepped in, the hotel atmosphere felt luxurious, modern, clean, and very exclusive. All the staff were super friendly, professional, and very helpful. I felt like a VIP throughout my time here! 🥰 The room was spacious, beautiful, very comfortable, and clean. The bed was pure heaven—so soft that I didn't want to leave the room! 😂 All the in-room amenities were complete and made the stay experience very comfortable. The hotel's location is also very strategic, making it easy to get to interesting places in Bandung. What I liked most is that after a full day of walking and shopping, returning to the hotel felt like coming back to a place to fully recharge. Breakfast was also amazing! The food selection was extensive and delicious. The restaurant atmosphere was comfortable, service was fast, and the staff always made sure guests were at ease. But what impressed me the most was the hospitality of the entire Crowne Plaza Bandung team. Everyone was so friendly, always smiling, and genuinely provided service that made us feel valued. It wasn't just a hotel stay; it was an experience that made us want to come back again and again! Thank you, Crowne Plaza Bandung, for making our trip to Bandung more special and memorable. 🥹❤️ Definitely one of the BEST hotels in Bandung! Highly, highly recommended! If I come to Bandung again, I won't have to think twice—Crowne Plaza Bandung is definitely my first choice! ⭐⭐⭐⭐⭐🔥

Always a pleasure staying here, been here twice and still the better one among the many around town in terms of location, price, comfort, size, services and facilities

Staff goes above and beyond to make our stay comfortable and enjoyable. They made up the towels and our kids’ stuffed animals all cute after cleaning our room. And, we left behind a few valuable things after checking out and they contacted us immediately and we were able to come back and get them so smoothly. Thank you!

Our stay at Gaia Bandung was truly exceptional, and the team deserves every bit of praise. From the moment we arrived, the service was outstanding. Whoever selected and trained the staff clearly knew exactly what they were doing. Everyone we encountered was warm, kind, genuinely welcoming and incredibly helpful. There was something particularly special about the smiles from the staff — they never felt routine or forced, but genuinely warm and sincere. We honestly felt like celebrities throughout our stay! 😊 The hotel itself is beautiful, stylish and very chic, while still managing to feel warm and welcoming. The food was excellent, with a wonderful variety of choices, so there was something for everyone. We also had a fantastic massage, which was another highlight of our stay. And then there was MonoMono. The restaurant was absolutely amazing, both in terms of the food and the experience. We received wonderful service from Ramdan, Roma, Hali and the entire team. They were knowledgeable, attentive and genuinely caring, while also knowing exactly when to be present and when to give us space. It made the whole dining experience feel very special. But what impressed us most was what happened when our stay unexpectedly took a difficult turn. When my husband ended up in hospital, the care and concern from the Gaia team went far beyond anything we could have expected from a hotel. The concierge team and the entire crew were incredibly helpful, and the duty manager and staff were checking on his condition every couple of hours. They genuinely cared about how he was doing and whether there was anything they could do to help. That kind of care cannot be taught from a service manual. It comes from people who genuinely care about their guests. Gaia gave us a beautiful stay, wonderful food, excellent service and an absolutely lovely environment — but most importantly, it gave us a team of people who made us feel looked after when we really needed it. A huge thank you to everyone at Gaia and MonoMono. Ramdan, Roma, Hali, the concierge team, the duty manager and every member of the staff who took care of us: you made a lasting impression on our family, and you deserve all the praise. ❤️ We would happily return to Gaia, and we will remember the people here long after we leave.

The staff were very friendly and helpful. However, the hotel itself was in poor condition and appears to be in need of maintenance. The bathroom facilities were not well maintained, and we even encountered cockroaches during our stay. The food quality was also disappointing. On the positive side, the location is very strategic and convenient for shopping enthusiasts, as it is within walking distance of braga street. While the location is a major advantage, the overall cleanliness and maintenance of the hotel need significant improvement.

It was our first visit to Bandung, and choosing to stay at Swiss-Belresort Dago Heritage was one of the best decisions we made. We were delighted to receive two connecting rooms on the 10th floor, offering stunning views of the golf course and the Bandung city skyline. The rooms were spacious, clean, and very comfortable. The breakfast buffet had an extensive selection, with plenty of delicious options to choose from. A special thank you to the Guest Relations team, especially the two ladies (I believe their names were Isiah and Cia), who kindly arranged a takeaway bento breakfast for us at 3:00 a.m. before our Ciwidey trip. Their thoughtful gesture and excellent service made our stay even more memorable. We truly enjoyed our stay and would highly recommend this hotel to anyone visiting Bandung. We will definitely stay here again on our next trip!