Hotels met spa in Alberta, Canada

Lake Louise wasn't fully thawed in May, so my friend and I decided to treat ourselves to a stay at the Fairmont Chateau Lake Louise for the last day of our Banff trip. And then the hilarious thing happened! The handsome blonde guy at the front desk was chatting happily with me during check-in, handed me my room card, and wrote down room number 178. My friend and I excitedly went to the room, only to find the card wouldn't open the door. Just then, we ran into a housekeeper in the hallway. Seeing us trying to swipe into 178, she said, 'This room is occupied; they checked in yesterday.' I replied, 'Look, he gave me this room.' The housekeeper said, 'Let me open it for you to see.' So she just opened room 178?? We saw luggage inside (out of politeness, we didn't look too closely since it was someone else's room). Later, I went to the front desk to discuss it, and they told me, 'Oh, this isn't too serious an error, we just wrote down the wrong room number for you. Your room was ready.' My reaction: ??? Is this the quality of service you provide? Also, the hotel breakfast was pretty mediocre. My overall feeling is: it's okay to stay here, but not really necessary. Staying in Banff town is much more convenient for joining trips, eating, and shopping.

Not our first time staying here -but we left with a sense of frustration today! It began when the front desk couldn’t find our reservation - twice ! (despite a phone call 2 hours prior to check in). Had to take my driver’s licence and go “somewhere to talk to someone in the back” - then he came back (after 2 or so  minutes) and “magically” the reservation had been found. Unnerving for my identification to disappear from my sight. No explanation offered. Frustrated again at check out when the desk clerk tried to charge us for something from the snack bar in our room - we had literally left our room 2 minutes before. Couldn’t tell us what item we had “consumed” (we hadn’t consumed anything - especially at those prices!) and then when asked how they could possibly know within 2 minutes (of us leaving our room) that an item had been consumed - they became very defensive and couldn’t actually answer the question of “how do you know what to charge us for” and the response was “it’s for the report at the end of the day - no one is saying you actually took anything”. Except that’s exactly what the desk clerk said the charge was going to be for - “an item from the snack bar for a total of $4.20”. After challenging the charge we were told that no charge would be put through on the credit card. Made to feel like we had “stolen” something when we asked for further clarification on the charge. “No apologies or thank you for staying with us”. Disappointing. Side note - Service in the casino was great - including the restaurant.

My fellow Rotarian and I came for the 2025 Rotary International Conference in Calgary. The stay was pleasant. Service was excellent. Room was cleaned daily which was nice returning to a tidy clean room. Coffee and tea were replenished daily which was great. I will highly recommend to friends and family. The hotel was so close to the airport. Shuttle service was provided to the airport which was convenient. I liked the lobby display ready for the 2015 Calgary Stampede from July 1st 2025 for ten days.

I had a wonderful stay. The receptionist was incredibly friendly and welcoming, which made check‑in feel effortless. I was pleasantly surprised to receive a room upgrade, and the space was clean, comfortable, and exceeded my expectations. Small gestures like this truly make a difference. I’d happily stay again.

We had a large family room in the basement that was conveniently located next to the spa. Our check in was super friendly and the room was large and very spacious. The kitchen was lovely with lots of special touches. We had a few issues with the room, we booked a family room bath tub and there was no tub. Unfortunately the drain in the shower was disgusting, and the tiles were broken, we asked for another room but they had none available. We were told we could shower in the spa room. The spa wasn’t working and when we got in the shower they’d run out of shower gel. The sofa bed isn’t suitable for anyone as it’s very uncomfortable. Our very small teenager tried to sleep on it and she felt every spring. Despite our issues I would recommend this hotel as the location was good, staff were lovely and the breakfast was decent.

The location is great! They offer private airport transfers and it's a popular base for tour groups, which is super convenient as you don't have to constantly move around. There are also supermarkets nearby for easy shopping. For those planning a self-drive trip, it's not far from Highway 1, so everything is just perfect. My only slight disappointment was the lack of a hot water kettle in the room, which isn't ideal for us Asians who prefer hot drinks. Also, even though I only stayed one night, I was bothered by two Western girls. First, they were laughing loudly outside my door, then they knocked and ran away, only for me to open the door and see them laughing elsewhere with a phone propped up on the floor filming my doorway. Maybe it was some kind of YouTube prank! Anyway, I felt disturbed by them! I didn't feel comfortable filming them, but I hope the hotel takes this seriously.

Great central location with friendly staff. Room upgraded for free due to Marriott membership. Beds are very comfortable. TV has chromecast (took some time setting up). Shower water pressure a tad on the low side w/ water saving shower head. Parked at surface parking right beside the building ($35/night, underground parking available as well).

Several of our friends have traveled from the United States to the United States. First of all, the location of this hotel is not bad. Then it is convenient to stop at the hotel. The location is good. We found it very quickly. Thanks to Ctrip for assistance.

Staff are friendly and the location is good! I brought my little dog with me, so I love the room without carpet! The room was big and with free breakfast. For the amenities, they only provided shampoo and conditioner, but no shower gel. And if the hotel can be equipped with a microwave instead of sharing one ok the ground floor, that would be great!

The staff were friendly and very nice while dealing with me who has bad social anxiety. They treated me with the upmost respect. The hotel room was honestly the best one I've stayed in in Camrose and I've stayed in 98% of them recently (going through separation) Very clean & not cluttered I enjoyed my stay allot! The night staff ( more like night angel) even helped me out when I went to shower & had forgotten my razor ! I have nothing bad to say whatsoever :) keep up the good work Camrose Resort & ****** Hotel ! Thank you for making my stay Sept 20-21 st the easiest stay I've ever had at a hotel & being so great to deal with!