Hotels met Pools in Perlis, Malaysia

I requested for family room in front of the pool but we were given the highest floor n the lift is not functioning. Im not satisfied because my yougest daughter is an oku girl..there is steel panel in hier leg cant step up the stairs or walk too long.Before this my daughter always swim at the pool but this time she didnt manage to swim there anynore because the pool is quiet far for her ability to go n come back to room n could be dangerous for her.She was so sad for not able to swim there. So whats the point to book a hotel with swimming pool??? Sometines when customer request something there is reason behind that.I dont think that i will book this hotel again even at the beginning i kinda like this hotel.an d maybe i dont like to use trip anymore.

1. Towel/comforter extra perlu bayar 2. Makan Pagi - menu terhad tidak menarik 3. Tempahan awal minta 3 bilik berdekatan kerana satu keluarga tapi tidak dapat  - dapat berlainan lantai dan jauh  4. Lokasi ok