BBuerderenSeven years ago, I visited Montenegro and stayed at an Aman hotel. With fond memories, I returned and stayed at One&Only, but unfortunately, I was generally disappointed.
First, the advantages: the rooms were relatively large, the sea view was beautiful, the swimming pool was nice, and the breakfast service was good—all meeting the standards of a hotel of this level, but nothing particularly surprising or unexpected. Also, because the hotel is located within a mixed-use real estate development, privacy was lacking.
As a top-tier luxury hotel brand, this hotel completely failed to meet standards in service and dining. Firstly, there were no welcome drinks at check-in. I saw that the group of guests before us had them, but apparently, our group didn't. The next day, I saw other guests without welcome drinks either, indicating a very casual service.
The concierge service was extremely unprofessional. When I inquired about available itineraries, the staff seemed unfamiliar with the business and had no idea how to recommend suitable itineraries. They simply answered my questions, rushed to provide quotes, and spoke curtly. The next day, when I went to book airport transfer, another staff member was very impatient, completely lacking the professionalism expected of a concierge.
We arrived quite late on the first day and ordered room service. The steamed rice they delivered had a puddle of water at the bottom of the bowl – completely unacceptable! Lacking confidence in the hotel's food, we didn't eat dinner at the hotel restaurant afterwards. There's a pretty good Rock Fish restaurant in a nearby neighborhood; we ate there two nights in a row. It cost about 80 euros per person, and the seafood soup was incredibly delicious.
In short, this One&Only hotel didn't offer the personalized, high-end service of a top-tier luxury hotel at all; everything was quite ordinary.
This trip to Montenegro was beautiful, but also filled with regrets. Montenegrin Airlines even lost our checked luggage when we left, and we still haven't found it.
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