A very nice place with good services. The security is good that key card is required to enter the accommodation building. There are many restaurants in the vicinity. The breakfast is good.
People were nice and my room was clean. Breakfast was better than most buffets but it did cost $10. Bring singles for a tip so you don’t have to stiff a nice waiter
Cute spot. Lots of young festive people running around. The DJ at the pool slapped. Would recommend for families and single folk and couples alike. Quick short walk to old town and lots of food options nearby.
I am writing to formally express my serious concern and disappointment regarding the handling of my personal belongings left in the refrigerator during my recent stay at your hotel.
We stayed at Hilton Portland Downtown from December 23 to December 24, occupying Rooms 416 and 417. Upon checkout, a full box of prescription medications was accidentally left inside the refrigerator in one of the rooms.
I want to be very clear about the nature of these items:
The box was full and intact
It contained injectable prescription medications, clearly medical in nature
The medications were stored inside the refrigerator, not left out in the room
These items were obviously not trash and are easy to identify as medical supplies
Given these facts, I find it extremely concerning and unacceptable that:
The items were apparently discarded or mishandled, and
No attempt was made to contact me to confirm whether these medically critical items should be kept.
At a minimum, I would expect hotel staff to recognize that refrigerated injectable medications are not garbage, and that such items require verification with the guest before disposal. The failure to do so reflects a serious lack of care and responsibility, especially considering the medical importance of these medications.
These medications are essential for managing chronic health conditions, and their loss has caused significant distress and inconvenience. This situation could and should have been avoided with a simple phone call.
The hotel environment is good. Next to it is a hospital. There is also a school. But the traffic is not very convenient. To the supermarket is far away. Hotel breakfast is good. Three meals today are available at the hotel.
There appeared to be a misunderstanding between the hotel and Trip.com as we booked the stay with breakfast stated as included but the hotel reception said they had not provided breakfast for a long time, since Covid19 started. They needed to sort this between themselves. However, the manager was gracious to refund us the cost of breakfast at a nearby cafe.
The location of the hotel was near to a number of bus stops for different directions.
The view from our room window was very poor, just an internal air well.
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8.0/10
Very Good
GGuest UserWas fine with the hotel except for the price. Booked thr room for 80.23 then got to the hotel and they said the total was 104 and some change questioned the total and they said they didn't know to call customer service then on my bank statement it said 109.and some change. Not happy about it at all.
GGuest UserComfortable room. Wish there was a fridge and microwave for a 3 day stay. Also would like to see some sort of shower mat for inside the shower because floor is slick.
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