De receptie bood ons een kamer aan die al bezet was. Om 23.00 uur, na het inchecken, deden we de deur open en troffen een man van middelbare leeftijd slapend in bed aan. Hij was geschrokken en erg boos, en wij waren evenzeer geschrokken en beschaamd. De receptie verontschuldigde zich alleen aan de man, niet aan ons.
Nadat we van kamer waren gewisseld, werd onze tweepersoonskamer vervangen door een tweepersoonskamer. Het hotel gaf geen uitleg en vanwege het late tijdstip besloten we af te zien van de kamerwissel.
De kamer rook muf en er stond een lege waterfles, wat erop duidde dat deze niet goed was schoongemaakt. Er zwermden veel vliegen in de ontbijtruimte.
Ik ben zeer ontevreden over deze accommodatie-ervaring.
Omdat ik een dag langer in de stad van Sandabard Steen woon, voorlopig aangeboden (het oorspronkelijke hotel heeft geen kamer). De basisvoorwaarden van de kamer kunnen worden vervuld, maar er is geen airconditioning (een kluis met een bovenste kluis), geen warm water. Er is geen service, maar de receptie is goed, het is niet erg om te verblijven. Maar een dag terug kwam ik erachter dat ik zestigduizend Tanzania-schills (waarschijnlijk minder dan 200 yuan) in mijn zak niet op de vlucht zat. Er is geen bewijs, dus het is niet goed om te beweren dat het hier de waarheid is.
Ik verbleef in dit hotel bij aankomst en vertrek uit Zanzibar. De eerste keer was het een kort en aangenaam verblijf. Helaas werd ik tijdens mijn t****e verblijf geüpgraded naar kamer 301. Deze kamer is ruim en kijkt uit op het zwembad, maar is wel aan onderhoud toe, vooral de badkamer, die dringend onderhoud nodig heeft. Het is een erg lawaaiige kamer, want je hoort het geluid van de lift en de waterpomp. Het meubilair is luxueus, maar oud en toe aan een opknapbeurt. De locatie is uitstekend, met uitzicht op de haven, maar de ingang van het hotel ligt aan een straat vol kuilen. Het personeel is vriendelijk en respectvol.
Very nice hotel. Conveniently located to all Stone Town attractions. If there are any issues the front desk manager will do her best to rectify the situation. My only issue unfixable was the food or maybe It was the water they refill for the rooms. I recommend be on side of caution and drink only bottled water. Don't eat anything uncooked (salads juices made with ice etc.) And you won't spend most of your time in bathrooms.
Utterly enchanting- from our 5am arrival until our departure 3 days later we were looked after so incredibly well. The hotel organised our airport pickup and opened up with a gentle tap (you may need help to find it as it’s in the narrow streets of old Stonetown). The front of house was superb and Peter took care of us. The hotel has so much atmosphere, full of antiques and lush vegetation. Breakfast is in the roof balcony. Excursions can be organised. I had read a few unpleasant reviews but I can’t think why, cleanliness was first class and the hospitality was outstanding. I hope you are lucky enough to find a room - we stayed 3 nights it was so good.
Bekijk alle hotels met parking in Zanzibar West Region
Ontdek gastenbeoordelingen van hotels in Zanzibar West Region
Alles bekijken
8,6/10
Very Good
AAnonymous UserI have never stayed in a hotel where the service and experience progressively got worse each day. Everything just started going downhill during our second day you wake up in the morning and the first thing that happens is you are asked about joining one of the tours and offer through the hotel and they do that every chance they get and the moment they find out that you have a booking For a tour with another company and not through them, they will just little snide comments and make you regret your decisions. The second thing was the food you had to order lunch hours before and when you ordered for specific time you get to the restaurant you still have to wait at least another 30 minutes to get it, I ordered calamari on one of those days for eight and only got four small pieces of calamari and that was it just for small pieces of calamari and fried plantain so that was basically two dollars per calamari.
There was an element of feeling unsafe because one of the mornings as I was walking up to breakfast there was a strange man just walking around and when I get to breakfast, one of the staff members there tells me that there’s a man who has been asking about me and looking for me and as I turned there, that man is standing right there and my question was, how are you letting this man on the premises, and what if you wanted to come to me and you guys are letting him walk around this entire place because I ran into him on the other side of the hotel so there was that as well which made me feel extremely uncomfortable and uneasy and unsafe.
They didn’t spray any mosquito spray as it’s common in the area to in and spray the room with mosquito spray at the end of each evening they only did that first night and we had to keep them and each time it was met with just a sigh of inconvenience like we were inconveniencing them getting there difficult worth it and I think that is the one thing I can attest to being the better part of this entire establishment, but that aside the services awful. You will go hungry, we told the bar open a specific time but it wouldn’t open. Also they change their rules at one day. It’s OK to have a meal by the bar closer to the beach the next day you can’t do that but then you’ll see them. Send them food down for specific people so that was also extremely offputting, I can safely say I will never set foot in that place ever again.
Also, the WiFi was bad
MMeihaodezuichuIn order to transfer and catch up on jet lag, I chose this relatively new hotel with free pick-up and drop-off. Look at the photos. It is much more expensive than ordinary hotels at the airport, but it is actually older. The room has no view and it takes 20 minutes for the bath water to heat up. Early check-in for an early flight will cost an additional US$70, which is more. You have to pay for a bottle of water...the only advantage is free pick-up and delivery
GGuest UserThe Receptionists welcomed us with smiles, everyone was welcoming. The food was great, a wide variety for breakfast including local dishes, Indian and other dishes which we tasted and they were great. The hotel is located in Stone Town, a neighborhood is full of history, markets with spices that are walk-able distances away. It has taxis in the front door to take you anywhere at affordable fee. The shores to Slave Island are just walk-able distance away. The ferry sounds can wake you up earlier, other than that everything was great.
YYon-iiiRoom, Balcony, View from the room and Restaurant is really nice. But only one thing they need to improve in their reception customer service.
Room I signed when I check in and Room I really received was different. They changed the room without notice. I asked why they said it's same room inside. But it was totally different. Changed room has no privacy at all. We have to close the window during the stay.
And I asked for late check out when I check in. They told me to check last day in the morning. In last day, I asked again for 2hrs late check out. They refused my request even didn't check the system. Just say NO. I am very disappointed with their attitude. And when I checked the site there were plenty room left.
As everyone knows Zanzibar is the holiday place. Most of 5 star hotels in holiday place, they run check out time very flexible due to flight time. No deserve to have 5 stars in customer service.
LLeidingchaishaoThe room was nice and clean. The service is quite good and proactive. The environment is great. There is also the only Chinese restaurant on Sang Island 300 meters away, which is very cost-effective. Recommended. However, the dolphin watching and prison island recommended by the hotel are relatively expensive, so if possible, look outside.
JJane and StewartUtterly enchanting- from our 5am arrival until our departure 3 days later we were looked after so incredibly well. The hotel organised our airport pickup and opened up with a gentle tap (you may need help to find it as it’s in the narrow streets of old Stonetown). The front of house was superb and Peter took care of us. The hotel has so much atmosphere, full of antiques and lush vegetation. Breakfast is in the roof balcony. Excursions can be organised. I had read a few unpleasant reviews but I can’t think why, cleanliness was first class and the hospitality was outstanding. I hope you are lucky enough to find a room - we stayed 3 nights it was so good.
AAttila TheHunThe staff were very friendly and helpful, old style hostel but it was clean and some little hearts on the bed , small things to feel welcomed .
The breakfast was excellent. Fresh fruits , juice , eggs salad ,coffee , tea . We really enjoyed our stay .
GGuest UserVery nice hotel. Conveniently located to all Stone Town attractions. If there are any issues the front desk manager will do her best to rectify the situation. My only issue unfixable was the food or maybe It was the water they refill for the rooms. I recommend be on side of caution and drink only bottled water. Don't eat anything uncooked (salads juices made with ice etc.) And you won't spend most of your time in bathrooms.
ZZjyanziThe location is right in the city, by the sea. The seafood pier, square barbecue, and night market are all within a few minutes' walk. The room is exquisite and tidy, the decoration style is very unique, and it is beautiful for taking pictures. They also provide takeaway bath towels for swimming, and the rattan basket is very suitable for taking pictures. The hotel breakfast must be mentioned. All the Western food is freshly baked and cooked. It is more delicious than the Western restaurant. The hot Western food finally doesn't feel so cold. I love it.
DDaniMSAFabulous location. I enjoyed seeing all the curated old artifacts and reading up on the 500 year history of the place. The people were wonderful. The room was comfortable and quiet. The bathroom was modern and clean. I’d stay there again.
Welke promoties zijn beschikbaar voor hotels met Parking in Zanzibar West Region?
Trip.com biedt het hele jaar door verschillende promoties en kortingen. U kunt naar de promotiepagina gaan om te kijken welke promoties beschikbaar zijn op Trip.com.