"Groot"

"We took a taxi to the hotel, but taxis can't drive to the main entrance; we had to get off at the parking lot entrance. During check-in, we kept emphasizing the need to hurry because we wanted to go to Fantawild Adventure. After check-in, they didn't mention that we needed to have our faces scanned to enter the park. It wasn't until after we put our luggage away and went to the park that my friend went back to ask if we needed our ID cards to enter Fantawild, and only then did they mention the need for facial recognition. When we asked a staff member at the entrance which direction Wild Land was, they were very indifferent and said they didn't know. We were shocked; it was other hotel guests who pointed us in the right direction. As a newly opened hotel, the cleanliness was so-so; there was dust on the stairs leading to the bunk beds. We booked a family-themed room for two adults and two children for 1799 yuan (the room had one 2-meter double bed and one 1.2-meter bunk bed). There was only one small drink and two bottles of mineral water in the room (compared to four bottles in the room at the Atour Hotel in Wuhan the previous two days). We were very thirsty when we returned at night and called room service several times without answering. We also called guest services, but no one answered. When we asked if there was a microwave to heat food, the front desk said they didn't know and told us to ask the restaurant, but then said the restaurant was closed. After much difficulty, we finally got through to the room phone to request extra bottles of water. We called three times, and it took an hour for the water to arrive. The next day, when we went to the restaurant for breakfast, they asked us to pay for two children's meals. We had to explain for a long time that our breakfast included two adults and two children, and they checked our receipts for ages before letting us in. The umbrella we borrowed from the hotel was broken; it popped open with the slightest touch, soaking me and hitting others several times. I had to apologize repeatedly. Some staff members were unfriendly and unprofessional. The staff at the luggage storage were much nicer the next day. The room layout was unreasonable; the air vent was too close to the upper bunk, making it too noisy for my child, who tossed and turned, causing noise from the blankets and bed, which also disturbed the child in the lower bunk."

"Ik ben hier voor de marathon n ze laten ons om 4 uur uit te kijken, v warm n overwegen"

"The room is spacious, bright, clean and tidy. The breakfast has a wide variety and tastes very good. The key is that the hotel environment is good. There is a large wetland park below, which is very good for morning exercises."

"Staying at this hotel is very comfortable. The transportation is convenient, the room is quiet and not noisy, the sanitary standard is very high, the facilities are brand new and easy to use, and the WiFi speed is stable. The front desk responded quickly, the service was professional and intimate, the overall environment was simple and atmospheric, and the first choice for staying."

"The service staff's attitude needs improvement, the cleaning staff played loud music while cleaning, disturbing guests, and the toilet smelled so bad that it was hard to fall asleep. It was a very poor experience for a so-called chain hotel."

"Second time I stayed and rooms modern and fresh, but the laundry facilities are convenient. I have to pay good complement as when I returned from dinner I put my clothes in the wash while I slept and asked them to possibly dry for me. When I went down for breakfast the clothes were dried and folded in a bag for me. Thanks for the great service, nice to go back. ."

"Highly recommend this home! The overall environment is clean and comfortable, and the room hygiene is in place. The breakfast category is rich and delicious, the gym and self-service laundry room are super practical, and the robot delivery is particularly convenient. Focus on the front desk Xiao Chen, Lingling, the two young ladies are warm and caring, check-in is efficient, patiently respond to needs, the first choice for business trip accommodation, come back next time!"

"The front desk staff were very welcoming, and the cleaning crew proactively greeted me. The hygiene conditions were excellent. The facilities are new, and the laundry room is clean and convenient. They thoughtfully provide tea and small snacks for guests. Overall, a fantastic experience!"