The Westin Wuhan Wuchang

"First off, the hotel's hygiene was appalling. I checked in with my child on July 3rd, specifically requesting a quiet room. When we returned to the room at 9 PM, both bath towels were filthy, each with short hairs, and one even had an unidentified red stain (pictures 1-4). I called the front desk to request new towels, but they didn't arrive until after I called again at 10:30 PM. By then, my child had fallen asleep without showering, having waited too long for the towels. The cleaning staff member who brought the towels had three new ones, but she dropped all three on the floor when she went into the bathroom to inspect the dirty ones. As she checked the dirty towels, she asked if I was extending my stay, to which I replied that I had just arrived that afternoon. She then left the three dropped towels and walked away. My interpretation is: if I were extending my stay, would they not bother to change the towels? She offered no explanation. When I spoke with the front desk, they said they were short-staffed and everyone was overworked, asking for my understanding. Secondly, the room assigned was incredibly noisy due to the rain. Rain hitting the floor-to-ceiling windows made it impossible to sleep all night. I contacted the front desk on the evening of the 3rd, asking them to address the issue. At 10:30 PM, the front desk called back, stating that due to shift changes and understaffing, they hadn't been able to replace the towels sooner, and offered to change my room then. However, my child was already asleep, so changing rooms was no longer an option. I recorded the noise at various times (4 AM, 5 AM, 8 AM, all clearly audible in the room). This noise kept me awake all night. I requested a manager contact me to resolve this. At 11 PM that night, someone claiming to be the duty manager added me on WeChat, but there was no communication. Thirdly, there was no communication on the hotel's WeChat account, which had been added on the morning of the 4th. I proactively contacted them, sending the recordings. They then offered to change my room. Later, I went to the front desk to discuss this, and they offered a room upgrade to compensate for the issues on the 3rd, which I declined. I made it very clear that the issues from the 3rd needed to be resolved, and the upgrade on the 4th was a unilateral action by the hotel that shouldn't be conflated with the previous problems. (As I was out on the 4th and only returned to the hotel in the evening, the type of room made little difference to me.) After I packed my luggage and contacted the manager, I received no reply and wasn't told if my room had been changed (picture 5). It wasn't until I contacted the manager again before returning to the hotel on the afternoon of the 4th that I finally received a response. This was already the third person I had contacted at the hotel, and their attitude remained unclear. Fourthly, after I moved rooms, another manager (the fourth person I dealt with) called me that evening. He seemed more sincere and didn't make excuses like the previous staff (understaffing, overwork, poor handover). However, we couldn't reach a resolution, and I mentioned I would be returning to Beijing on the morning of the 5th. No one contacted me after I checked out. Fifthly, on my way home, someone claiming to be from the hotel invited me to review my stay. I expressed that my experience was poor. When asked why, I told her to check the communication records with the hotel. Every time a new person from the hotel took over, I had to recount the entire experience again. What kind of handover management does this hotel have? Or is it, as the front desk stated, that handovers are indeed inefficient? Furthermore, can hotel understaffing be offloaded onto the customer? I booked a five-star hotel. Does this price not entitle me to two clean bath towels? What I find most unacceptable is their attitude towards problem-solving. A problem is a problem, and there's no shifting blame. From the beginning, every issue was pushed to the previous person in charge, and ultimately, the customer received no value-for-money service. Finally, I and those around me will not be booking this hotel again, and we will also avoid other Westin properties. At this point, whether the hotel resolves the issue or not is irrelevant. I don't need a fruit platter from the hotel, nor do I want the doll they intended to give me; I explicitly declined and did not accept these. I simply want everyone to see how utterly mismatched the management, service, and price are at this hotel."

SFEEL Designer Hotel (Wuhan Donghu Hubei Provincial Museum Branch)

"The hotel is ideally located near the Hubei Provincial Museum, just over a hundred meters away. It's also very convenient for visiting East Lake. The room design is excellent, clean, tidy, and offers great value for money."

HanTing Hotel (Wuhan Zhuankou Development Zone Fengshu 1st Road)

"The room is clean and tidy, the hotel is very new, it is Huazhu's new version of hotel decoration design, and the hotel breakfast is also great! The window sound insulation is OK! I will stay here again next time!"

Wuhan Han Skywatch Hotel

"Newly opened hotel I thought it was a rating hotel. The original five-star and five-diamond are indeed different. The new hotel hardware is good. Clean facilities can also be serviced, but there is no feeling of a five-star hotel. The elevator is so slow. The takeaway robot delivers the wrong cocktail and the front desk communicate. Very enthusiastic to solve, but did not track the last to leave the store did not see the cocktail room TV wall needs to be wrapped, otherwise it is easy for children to hit the head pool floor water a lot of easy slide breakfast... Anyway, the new opening is estimated to be still in the system running-in, I hope to make the process smooth sooner. Come on."

Shangri-La Hotel Wuhan

De toonaangevende luxe bestemming van de stad, gelegen in het financieel district van Hankou, bekend om zijn uitzonderlijke internationale eetgelegenheden en uitgebreide vijfsterren-wellness- en recreatiefaciliteiten.

Leisure· River View Loft Suites Hotel (Qiaokou Road Metro Branch, Yuexiu Fortune Center)

"Het ligt vlakbij de metro-ingang, met goede verbindingen. De kamer is erg schoon en je kunt de tv-toren en de Gele Kraanvogeltoren zien. De huishoudster is erg geduldig en raadt veel restaurants en reisgidsen in Wuhan aan. Al met al heb ik een prettig verblijf gehad."

Sheraton Grand Wuhan Hankou Hotel

"Although this is an older five-star hotel, the service is excellent. Nova was very reliable and accommodating, offering a late check-out and breakfast for the kids, which saved us a lot of money as parents."

Howard Johnson Club

"Het hotel ligt op loopafstand van het treinstation van Hankou. De kamers waren schoon en geurvrij, met zacht en comfortabel beddengoed. Het personeel bij de receptie was attent en behulpzaam, en er was een handige bagageopslag beschikbaar. De kamers waren ruim en licht, en zeer goed onderhouden. Al het hotelpersoneel was uiterst beleefd en beantwoordde geduldig onze vragen – zeer professioneel! Het hotel is ook zeer gunstig gelegen om de omgeving te verkennen. Ons gezin was het er unaniem over eens dat het een positieve beoordeling verdient en we zullen hier zeker weer verblijven als we Wuhan bezoeken. Een betrouwbare keuze!"

Ruiyi Hotel (Near Yangsigang Bridge, Wuhan Int'l Expo Center)

"This stay truly exceeded my expectations! The hotel facilities were a pleasant surprise. The bedding in the room was incredibly soft and comfortable, the water pressure was excellent, and the air conditioning was especially effective—it cooled me down very quickly. The laundry room was also impeccably clean and tidy, and even had a dryer, which was very convenient. From the moment I entered, the receptionist was incredibly welcoming and efficient, even upgrading my room. It's worth mentioning that when the sheets and duvet cover got wet, a staff member came immediately to change them. The entire experience was thoughtful and unobtrusive. This comfortable and relaxing experience will definitely make me choose this hotel again next time!"

Madison Hotel Hankou Financial Center The MixC Wuhan

"Zeer tevreden. De warme, droge noedels waren lekker en de omgeving was schoon. Het zou perfect zijn als de geluidsisolatie iets beter was."

Atour Hotel Wuhan Riverview Jianghan Road Pedestrian Street

"Er is een gebrek aan communicatie tussen de medewerkers en er zijn ernstige problemen met het aanmeren. Ik voelde me de eerste dag goed en wilde nog een dag boeken. 's Avonds hielp een medewerker met het regelen van een upgrade naar een kamer voor 2 nachten. Ik ben 's avonds direct naar de nieuwe kamer verhuisd en heb het hotel een 5-punt gegeven lof zoals gevraagd. Toen ik de volgende dag de kamerkaart doorhaalde, hielp een andere medewerker me en zei dat de kamer die ik had geboekt niet het huidige kamertype was en wilde het verschil in rekening brengen Er werd mij gevraagd waarom ze de kamer voor mij hadden geüpgraded. Na veel problemen vertelde ze me dat ze me deze keer zou helpen met upgraden en vroeg me om 5 punten, echt waar! Ben je gek op het willen van goede recensies? Ik was al ongeduldig toen ik hier aankwam. Vervolgens vroeg ze herhaaldelijk om mijn identiteitsbewijs, ook al beschikte het systeem al over mijn gegevens. Uiteindelijk kon een andere medewerker het probleem oplossen. Een nieuw geopend hotel begrijpt dat het goede recensies nodig heeft, maar het kan klanten niet om vijfsterrenrecensies blijven vragen. Dat komt omdat klanten het vanuit hun hart geven, laat staan ​​het ‘geschenk’ van kamerupgrades die u noemde."

Grand Ji Hotel Wuhan East Lake