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Geplaats op21 jan 2024
Emily_peal
入住時,前台給升級到中高區的海景房,望出去就是一整片果凍藍的美景,實在是太養眼了,呆了幾天,覺得都不近視了。酒店各個餐廳都不錯,除了日式餐廳,其他的都去了,都超出我的預期,美味可口,服務也很周到。特別推薦海邊Isla Contoy餐廳,景色太棒了,一邊吃飯一邊吹着海風欣賞美景,愜意極了。酒店還出乎意料提供了免費去女人島的來回船票,還有專人陪我們上船,服務很貼心。總之,這個酒店性價比超高,我觀察了一下,他家所有的房間都是面朝大海的,衹是有些角度不同,不像有些酒店還有園景房,雖然房間的裝修和設施都有些年頭了,但是絲毫不影響入住體驗。就是海邊比較潮濕,如果配一個除濕機就更好了。
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Prijs per nacht vanaf:€ 358
Geplaats op3 dec 2024
Gastgebruiker
We are here on vacation. The facilities are great, but the service and management are terrible.
1. We booked an ocean-view room but were given a room with a roof view instead. The ocean view was completely blocked. We were told we couldn’t change the room because there were no available rooms. We had to stay in the roof-view room for one night until a proper ocean-view room became available the next day. No price difference was refunded, and we only received some snacks and a bottle of wine as compensation.
2. While we were sleeping in our room, a hotel staff member entered without our permission. This happened at 7 p.m., even though the room had already been cleaned in the morning and we did not hang a “cleaning required” sign on the door. We were extremely angry as this left us feeling shocked and unsafe. When we reported this to the front desk, they claimed that rooms are cleaned twice a day, which sounded strange since we’ve never encountered this policy at other hotels. We are unsure if this explanation was true.
3. The phone in our room was unable to connect to the front desk for three consecutive days. We reported the issue on the first day and were told it would be fixed, but it remained broken until we left. We never saw any maintenance staff come to repair it. Each time we needed to contact the front desk, we had to go downstairs.
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Prijs per nacht vanaf:€ 202
Geplaats op23 mrt 2026
Gastgebruiker
Perfect stay for couples. My girlfriend and I have traveled to Cancun/playa Del Carmen in the past and like to split our time between 2 resorts. We did that again this time and live aqua was far and away better than the Riu that we stayed at during the first half of our trip. From the moment we were greeted and provided an overview of the resort, to the room, pools, beaches and amenities, it was all exactly what we were looking for in our romantic vacation. Brenda (who greeted us), Rebecca (who gave us a free welcome hand massage) , Marco (who was definitely the highlight of our trip and makes the smoothies in the buffet area), and Diesson (who we ran into multiple times in different areas) were just some of the staff we loved. We really enjoyed talking to each employee there, but don’t remember everyone’s name. The beach was super clean with little signs of sargassum. The beach area staff were also very attentive. They’ll dress a daybed for you and get you drinks in just minutes. Oh and Ramon was great too. He doesn’t work for the hotel, but he works for the jet skiing and parasailing spot on the beach in front of the resort. Oh and room service is extremely fast too. We’d call and they’d show up with drinks/food within 15-20 mins each time, even though it was a busy spring break week. Highly recommend this place over all of the other Cancun resorts I’ve stayed at previously.
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Prijs per nacht vanaf:€ 271
Geplaats op6 okt 2024
Gastgebruiker
I recently stayed at this hotel and noticed a few areas for improvement:
1. There was loud noise from what seemed like an exhaust fan outside, requiring the balcony door to be closed for quiet.
2. The room was very humid, and I hope the hotel can add a dehumidifier system.
3. There were too few power outlets, and the ones near the bed were awkwardly placed behind the bedside table, making them hard to reach.
4. The hotel had a noticeable damp smell in both the rooms and hallways, and ventilation was necessary to reduce it.
5. The Wi-Fi was slow and unstable, which was inconvenient.
6. As for the restaurant, the food tasted average, with the grilled meats being too salty. It would be great to see more breakfast variety, especially in terms of bread and sugar-free yogurt options.
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Prijs per nacht vanaf:€ 360
Geplaats op23 sep 2023
Gastgebruiker
Good location. Have a lot activities to do. The staff are nice and helpful. The beach is perfect and beautiful to swim and walk around and the food and wine is also really good here.
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Prijs per nacht vanaf:€ 282
Geplaats op14 nov 2023
Just a Traveler
There is an important thing I have to mention here. Hope everyone is aware this situation before you book the hotel. Trip.com misled me about the price and what included when I booked my room. There were some room types without breakfast or meals. I tried to call the hotel to verify because they’re supposed an all inclusive hotel. I found out I’m right. No matter what room type you paid for. It supposed all inclusive package but trip.com tried to mark up more for the price in order to confuse people if they want to get all inclusive packages.
Pros :
1. All the restaurants are good but they have specific schedule. You have to check which restaurants are opened everytime.
2. The room was clean and the view was stunning.
3. The room has a small place for room service.
Cons :
1. There were lots of salespeople around the lobby. They always try to sell their club membership. Especially, the first day when you checked in. They are pretty aggressive though.
2. Location is a little far from the main street.
3.It’s a party so you can always hear loud music during the day until 10:00pm. Just pick somewhere else if you’re not a party person.
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Prijs per nacht vanaf:€ 287
Geplaats op18 dec 2023
Gastgebruiker
Het uitzicht van het hotel is erg goed, het uitzicht van de kamer is ook erg goed, de kamer is onlangs gerenoveerd, de badkamer is erg groot, ik vind het erg leuk, er zijn verschillende restaurants, erg rijk, er is ook een bar , een plek voor ouders en kinderen om te spelen, een echte aanrader
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Prijs per nacht vanaf:€ 267
Geplaats op22 dec 2023
Gastgebruiker
Het hotel is over het algemeen erg goed. Het lijkt erop dat we een upgrade hadden gekregen. We zouden in een standaardkamer verblijven, maar deze werd opgewaardeerd naar een suite. Restaurantmaaltijden waarvoor reserveringen nodig zijn, zijn over het algemeen erg goed. Vooral de witte doos, diverse gerechten zijn heerlijk. Toen was een creatief restaurant ook erg lekker, net als lekker eten. Er werden veel kleine creatieve gerechten geserveerd en iemand introduceerde ze zelfs voor mij door andere groenten (ik hou niet van paddenstoelen). Jongens moeten in de meeste restaurants een lange broek en kleding met kraag dragen, maar meisjes kunnen alles dragen. Roomservice is ook gratis voor onze kamertypes. De minibar heeft allerlei drankjes en snacks. Over het algemeen tevreden, ik zou terugkeren als de prijs goedkoper was. Houd er rekening mee dat als het kamertype niet Sian Kan is, veel dingen (diensten en restaurants) extra in rekening worden gebracht, dus als het prijsverschil niet groot is, is het aan te raden om Sian Kan te boeken. In principe is alles in het hotel gratis.
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Prijs per nacht vanaf:€ 147
Geplaats op25 apr 2025
Gastgebruiker
Very clean unlike some other resorts we’ve been to that had black mold on mattress and curtains . Would definitely recommend
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Prijs per nacht vanaf:€ 274
Geplaats op6 sep 2024
Gastgebruiker
Over het algemeen was het hotel acceptabel. Het personeel was gastvrij, maar het vrouwelijke personeel bij de receptie had meer training nodig. Voor sommige zwembadfaciliteiten moet je extra betalen en het bedrijfsmodel is vrij complex. Bij sommige restaurants moet je vooraf reserveren, maar dat is vaak niet mogelijk. Het buffet is elke dag hetzelfde, wat verbetering behoeft.
De natuur en de oceaan zijn werkelijk prachtig. We waren er half augustus en hadden het geluk om schildpadden aan land te zien komen om te bevallen. Het hotelpersoneel deelde de uitgekomen babyschildpadden zelfs met de kinderen tijdens een groepsuitzetting, wat heel betekenisvol was.
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Prijs per nacht vanaf:€ 249