5-Starhotels in Cancún

入住時，前台給升級到中高區的海景房，望出去就是一整片果凍藍的美景，實在是太養眼了，呆了幾天，覺得都不近視了。酒店各個餐廳都不錯，除了日式餐廳，其他的都去了，都超出我的預期，美味可口，服務也很周到。特別推薦海邊Isla Contoy餐廳，景色太棒了，一邊吃飯一邊吹着海風欣賞美景，愜意極了。酒店還出乎意料提供了免費去女人島的來回船票，還有專人陪我們上船，服務很貼心。總之，這個酒店性價比超高，我觀察了一下，他家所有的房間都是面朝大海的，衹是有些角度不同，不像有些酒店還有園景房，雖然房間的裝修和設施都有些年頭了，但是絲毫不影響入住體驗。就是海邊比較潮濕，如果配一個除濕機就更好了。

We are here on vacation. The facilities are great, but the service and management are terrible. 1. We booked an ocean-view room but were given a room with a roof view instead. The ocean view was completely blocked. We were told we couldn’t change the room because there were no available rooms. We had to stay in the roof-view room for one night until a proper ocean-view room became available the next day. No price difference was refunded, and we only received some snacks and a bottle of wine as compensation. 2. While we were sleeping in our room, a hotel staff member entered without our permission. This happened at 7 p.m., even though the room had already been cleaned in the morning and we did not hang a “cleaning required” sign on the door. We were extremely angry as this left us feeling shocked and unsafe. When we reported this to the front desk, they claimed that rooms are cleaned twice a day, which sounded strange since we’ve never encountered this policy at other hotels. We are unsure if this explanation was true. 3. The phone in our room was unable to connect to the front desk for three consecutive days. We reported the issue on the first day and were told it would be fixed, but it remained broken until we left. We never saw any maintenance staff come to repair it. Each time we needed to contact the front desk, we had to go downstairs.

Perfect stay for couples. My girlfriend and I have traveled to Cancun/playa Del Carmen in the past and like to split our time between 2 resorts. We did that again this time and live aqua was far and away better than the Riu that we stayed at during the first half of our trip. From the moment we were greeted and provided an overview of the resort, to the room, pools, beaches and amenities, it was all exactly what we were looking for in our romantic vacation. Brenda (who greeted us), Rebecca (who gave us a free welcome hand massage) , Marco (who was definitely the highlight of our trip and makes the smoothies in the buffet area), and Diesson (who we ran into multiple times in different areas) were just some of the staff we loved. We really enjoyed talking to each employee there, but don’t remember everyone’s name. The beach was super clean with little signs of sargassum. The beach area staff were also very attentive. They’ll dress a daybed for you and get you drinks in just minutes. Oh and Ramon was great too. He doesn’t work for the hotel, but he works for the jet skiing and parasailing spot on the beach in front of the resort. Oh and room service is extremely fast too. We’d call and they’d show up with drinks/food within 15-20 mins each time, even though it was a busy spring break week. Highly recommend this place over all of the other Cancun resorts I’ve stayed at previously.

It’s very nice hotel, a big mall across street. We enjoy our stay a lot!

We had a very good stay. While there was a disturbance in the the middle of the night, the hotel acted quickly to resolve the situation and compensate us for the issue. A special thanks to Wilberth at reception for his excellent service. He and the manager Alejandro clearly stood out with their attitude and hospitality, turning a negative experience into what is now a very positive one.

It was a wonderful experience. Especially room services for food at night were awesome. Playing beach volleyball was pretty fun. The broken door was terrible and the Italian restaurant service was not good but other than that overall is above the average.

Hotelservice is erg goed. Het personeel begroet je allemaal met een glimlach en is professioneel. Ook al spreek ik niet vloeiend Engels of Spaans, ze hebben behoorlijk hun best gedaan om te begrijpen wat ik zei. Het is indrukwekkend dat roomservice 24 uur per dag beschikbaar is en dat er altijd wordt gecontroleerd op allergieën. Er zijn voldoende voorzieningen. Maaltijden kunnen ook worden gereserveerd via de hotelapp, wat erg handig en vriendelijk is. Eén zijde van het hotel is nog niet voltooid, maar de toekomst van het hotel is veelbelovend. Ze runnen een shuttle naar de beachclub met uitzicht op de Caribische Zee, en ook daar zijn ze vriendelijk. Ik hoop dat als je gewoon een golfkar van het hotel naar de bushalte kunt nemen, het gemakkelijker zal zijn om door de hotelzone boven of met de bus beneden te reizen. Ik ga lekker uitrusten.

Het uitzicht van het hotel is erg goed, het uitzicht van de kamer is ook erg goed, de kamer is onlangs gerenoveerd, de badkamer is erg groot, ik vind het erg leuk, er zijn verschillende restaurants, erg rijk, er is ook een bar , een plek voor ouders en kinderen om te spelen, een echte aanrader

Very clean unlike some other resorts we’ve been to that had black mold on mattress and curtains . Would definitely recommend

The resort itself is amazing. Very big and spacious, great amenities and SPECTACULAR views. Even more amazing were the staff and concierge Janer who made the stay very relaxing and memorable.