4-Starhotels in Sendai

"We went to Sendai for last three years and we stayed at this hotel for at least three to five days. Nevertheless, no loyalty credit has been given. We booked a room at the last date we left Sendai (ie 2-3 Dec) and lastly we changed our mind to stay tat this hotel for two more days (ie 30 Nov to 2 Dec). When we asked if we could stay at the same room from 30 Nov to 3 Dec but not staying at the corner room, the hotel replied either we had to upgrade the room we booked for 30 Nov to 2 Dec by paying extra JPY4,000 or downgrade the room we booked on 2-3 Dec. 「No refund」was offered for any downgrading, thus we had no choice but paying extra JPY4,000. When entered into the room, we saw some rubbish on the floor, we went down to the reception immediately, in the lift, one of receptionists was with us, we intended to tell her about the cleanliness of the room but she didn’t make any response, seemed that it was none of her business. We showed the vedio regarding the rubbish to the receptionist and asked to change the room. He replied no available room for the change and no helper could help us to clean the room. At last, the receptionist came up and pick up the rubbish. No offer to clean up the room next day but sticking to the hotel’s rules to clean the room every three days. We were very unsatisfied with the hotel services and concerned about the cleanliness of the hotel."

"Prefect welcome and return service and very comfortable room and vibes. Good dinner and breakfast with great service."

"De beste accommodatie-ervaring tijdens deze reis en boven verwachting🥰🥰🥰 Als u de lobby van het hotel op de 7e verdieping verlaat, ziet u een ruime, lichte en statige gevel. De tafels en stoelen aan de linker- en rechterkant zijn comfortabel ingericht. Drankjes en snacks worden zorgvuldig bereid en er worden zelfs late night snacks aangeboden ! De kamer is zeer ruim. Onverwachts staat er naast de 2 eenpersoonsbedden een bank! Familieleden zijn vol lof🥰🥰🥰 Wat nog verrassender is, is dat er op de bovenste verdieping een openbaar bad is! ! Scoor meer dan 100 punten! Het ontbijt is een persoonlijke portie. Het is niet alleen mooi, maar ook heerlijk. Er wordt bovendien volop gebruik gemaakt van ingrediënten afkomstig uit verschillende regio's in het hele Noordoost-district! De locatie is handig, de service is uitstekend, parkeren is handig en het bed en de kussens zijn comfortabel. Kan ik het 200 punten geven? 😅"

"Modern and new hotel located a short walk from Sendai station and Loople bus stop. Relatively small rooms but comfortable. Particularly enjoyed the separated dry and wet areas in the bathroom with onsen style faucet and tub. Complimentary coffee machine available from 1300-0100 and help yourself to bath amenities available in the lobby."

"Overall was a pleasant stay with great walking distance location to popular shopping malls, night streets and eateries around."

"The room is clean, quite spacious in a Japanese standard (I stayed with the one in Tokyo in the same group and this is much better) sadly they don’t have onsen or public bath which is a bit disappointing. But the convenience of locating exactly next to the JR station is superb! Before you check in you can actually chill at the lounge with free drinks and nice view. quite relaxing with a good view of the Sendai city."

"Fijn hotel met ruime kamer. Modern ingericht, goede sfeer en de kamer was erg schoon. Het ontbijt is uitgebreid met ruime keuze. Zowel Aziatische als Westerse gerechten. Het hotel is makkelijk te bereiken. Vlakbij het station en de metro zit om de hoek. De locatie is sowieso prima want het ligt midden in een wijk met veel leuke winkels en restaurants die je lopend kan bereiken. De bezienswaardigheden zijn allemaal goed vanuit het hotel te bereiken."

"Check-in and check-out was really easy. Room and hotel both had nice amenities. But the room could have been a bit cleaner. I noticed during my 4-night-stay, that the room had not been vacuum cleaned once and two times I received a slip of paper by the cleaning staff that the cleaning could not be completed. One time they stated that there still was my stuff on the table and therefore it could not be cleaned. Another time, they did just leave the slip without checking a reason. I was confused both times, since all the things left on the table were the ones the hotel put there. The bathroom should also not only be treated for mold, but should be cleaned more thoroughly in general, since there was still dirt on the walls and cealing, which caused a small number of flies to live in the bathroom.  Some people might also find it hard to fall asleep, since the walls are thin and you can hear the noise from the street as well as the very loud bathroom vent that is on 24/7 and cannot be switched off.  Location of the hotel was easy to find and very central, so that was really nice."

"Location is great, walkable to shops, trains, parks and attractions. Room is basic and a little noisy/light, good shower/bath area. Some free amenities at front desk and no issue with luggage storage, coin operated laundry worked well. We declined cleaning after the first night as wasn't very well done, however had fresh towels every day"

"De locatie is erg goed, en hoewel het klein is, kon ik genieten van het openluchtbad en de sauna! ! Nadat de sauna, het ijs, de strips en de ramen die je 's nachts aan het huilen maken, waren voorbereid. . . het was echt ontspannend. Het was een beetje teleurstellend dat ik het niet kon gebruiken omdat het budget voor landelijke reisondersteuning was bereikt, maar ik vond het een goede deal omdat ik een speciale verkoop deed! Ik dacht dat het beter zou zijn als er voorzieningen zoals lotion en melkachtige lotion in de hotelkamer waren (het leek alleen in het bad te zijn geïnstalleerd.). Hartelijk dank!"