3-Starhotels in Malakka

"We've stayed at Hotel Arissa many times since it's opening. Great location, friendly and helpful front desk, nice room, comfy bed. We love the smell once we enter the hotel lobby...after so many years, Hotel Arissa still maintaining the hotel well. That is why we keep staying here whenever we are in Melaka. Coway water dispenser was well provided at every lift entrance floor and that makes us convenient to get hot or cold water at any time. Thank you for fixing the toilet bowl so efficiently."

"S&tayed at De Ocean Hotel Melaka and had a pleasant experience overall. The accommodation was well-maintained, offering a simple, clean, and cozy atmosphere. The room was tidy and comfortable, and the towels provided were clean. However, the bedsheets were a bit old and could use an update. Parking is available, which is convenient for guests traveling by car. It would be even better if the hotel could provide a water dispenser for added convenience. Overall, it's a decent and comfortable stay for short trips in Melaka."

"I very love this hotel .The bed was very comfortable and environment was very clean and nice . this is the hotel I would choose next trip to Melaka . Very convenient with a water dispenser and parking . although there are not many parking spaces but you can arrange to reach early . The staffs were very poliy and helpful. Unfortunately I had to check out in the same day because of a sudden family matter ."

"Smoke smell in the room and toilet, although this is a non smoking room. We have to use our own air freshener. Better bring own towels as the towels provided are quite old. Room is spacious. There is a ceiling fan in the family room, as the aircon is not cold enough. Breakfast is decent. However, I would suggest hotel to provide jam and butter in individual pack instead of in big bowls. It is not very hygiene for everyone to use the same spoon to scoop and spread it on the bread near the toast area. The hotel is about 10 mins drive to Aeon mall. Ample car park space behind the hotel and it is free. The lift is quite old and looks like going to break down anytime when you are inside."

"Location nice nearby restaurant and bar 🍸, Cleanliness good enough and Price affordable, enjoyed our stay, but the soundproofing wasn't great. We could hear a lot of outside noise."

"Leuk hotel, met ietwat verouderd meubilair, maar nog prima bruikbaar. Kamers zijn ruim met een heerlijke douche. Aircon is aan vervanging toe, zelfs op 16 graden gezet is het nog rondom 26 graden. Het zwembad is heerlijk en op het dak net mooi uitzicht. Het ontbijt varieert, maar is redelijk. Het personeel is erg vriendelijk en Aima en Nisa, receptionistes, zijn erg lief en kunnen je overal mee helpen in goed Engels"

"Stayed at 1825 Hotel Melaka and had a pleasant experience. The location is convenient and makes it easy to get around the city. The room was clean and well-kept, and the bed was very comfortable, which made resting easy after a long day. Overall, a simple and comfortable stay."

"Malakka is een toeristische stad, dus de prijs is acceptabel. De lakens waren een beetje vies, maar zolang de hygiëne goed is, zou het prima moeten zijn."

"Affordable price for a staycation. Location at town. The staff very friendly and helpful. Nearby food shop can jist walk away distance."

"I had a minor accident in front of the hotel lobby—I hit the cement curb/bollard in front of the hotel, resulting in a slight scratch/damage to a floor tile (and this particular tile already had several previous damages from other people hitting it before). Subsequently, an Indian staff member (identified as a supervisor by his colleague) came and took pictures of the damaged tile. The issues I have with his conduct are as follows: He started chatting with a Chinese customer while pointing out the minor damage and simultaneously pointing towards my car, smiling and chuckling slightly as if mocking or being sarcastic. Then, another Chinese man (possibly a customer or staff) approached, and he again showed the damaged tile, smiling and chuckling lightly while pointing at my car. My issue here is: there were also Malay customers present; why did he choose the Chinese customers to point out this issue to, but not the Malay customers? He then approached me and said: ”You have hit and damaged this tile, and you need to know that I will report this to the hotel owner, and you should know that the owner of this hotel is a Chinese person, and I am certain you will have to pay for the damages.” What is the implication of saying, 'the owner of this hotel is a Chinese person'? I asked why he needed to make a scene and involve other customers to talk about the incident while laughing lightly and smiling as if being condescending, and why this incident was being exaggerated when he himself was aware and had mentioned that customers frequently hit that cement curb. Is it now my turn to be made to pay for the damage, after it has been hit multiple times by other customers previously? Am I being made a scapegoat to settle the costs of previous incidents? Where is the commitment to excellent Customer Service in terms of maintaining a customer's 'dignity' or 'reputation' (air muka) in front of other patrons? He made a fuss as if I had brought down the whole building. I am attaching photos of the tile damage and other pre-existing damages."