"Mooi hotel"

"Het is in het centrum van de stad. Het is handig om te spelen. De kamer is rustig en comfortabel."

"The house is old but the bathroom is newly renovated. The surrounding environment is good. The restaurant downstairs is the highlight and is delicious."

"Great stay in the heart of the National Park with information and staff support to help us get the most out of our stay. Staff went out of their way to give is access information and encourage us to do the bit extra. A pity the hostel did not serve evening meals but there was easy access to the self catering kitchen where it was very busy but everyone helped each other. There were two good pubs in the village as well which did very good meals. We borrowed a mobility scooter from the local hotel which they hold on behalf of the National Park but it is important to book it through Debbie North at "Access to the Dales.com" but we were able to get it straight away as it wasn't already booked."

"We couldn't rate this place higher. Recommended by friends that had stayed there before and came with is this time. Fabulous location and hosts, room had everything that was needed and fridge was a lovely touch. Great views and great location. Nothing was too much trouble. Breakfast was a wow! Will certainly be back. Thanks Keith & Zoe."

"Ideale locatie om Skipton te bezoeken en naar de Dales en Lake District te reizen.Het personeel in de receptie was welkom en helpend. De kamer was schoon en comfortabel, ik had een kamer gekozen die naar de hoofdweg kijkt, dus duidelijk een beetje geluid tijdens de dag, maar in de nacht was er heel weinig,het bleef me niet wakker houden."

"Very, very nice country hotel. The accommodation is comfortable and the breakfast is delicious. Insufficient: 1. The electric kettle is made of plastic rather than stainless steel. 2. We ate three breakfasts, maybe the chef made different breakfast standards are also different: the first day, enough; The second and three days, the amount was halved, my husband ordered a "full set of English breakfast" and I ordered "smoked salmon eggs", "smoked salmon eggs", bread, eggs, salmon from two to one."

"Stay was an absolute disaster from start to finish. Stayed with my son who is autistic and doesn’t cope well with unforeseen changes to routine and any problems that occur. That’s exactly what happened from arrival. I checked in to find my son’s sofa bed was not made up and had to go back to reception to request this but had to go for a walk in the meantime. We had a meal deal for dinner and breakfast. When returning to the hotel a couple of other customers had been complaining about the lack of options on the menu and that they should have been made aware of it. When I checked with the restaurant staff they said this was now back to normal as there had just been too many people. Surely you either have the items or you don’t? It then became apparent that there were only 3 members of staff, 1 in the kitchen, 1 waiting and 1 receptionist for the hotel also helping out in the restaurant due to it being a bank holiday they must have being paying enhanced rates. After waiting 15 minutes to order, we then waited over an hour without any food. I then asked what the issue was. The waiter returned a few minutes later and told me it would be a few minutes. 10 minutes later I was served a burger that was raw on the inside. Obviously our order hadn’t been prepared and I returned this, finally getting a replacement about another 10 minutes later by which time my son had finished his meal. Another 15 minutes later deserts finally arrived but by this point I had been ready to just walk out. Other customers had been complaining and had similar wait times. Breakfast the following morning was an improvement but I noticed at least 6 staff on shift which is likely why given they were back to standard rates of pay. After my stay I followed up with a complaint to guest relations and although they acknowledged everything I’d said basically tried to fob me off and said they couldn’t offer a refund. After pushing back I was offered a refund on the meals as a gesture of goodwill which is the least they could do given the experience. The fact I had to push them into that doesn’t bode well for their customer service if anything else was to go wrong and as such I cancelled a future booking with Premier Inn and won’t be using them again. My recommendation would be if you do have to stay here do not eat in the restaurant and do not commit to the meal deal in advance."

"We stayed overview the weekend to go walking. We stayed overnight and had an evening meal and breakfast. Both were great."