Hotels bij Whakarewarewa Thermal Reserve, Rotorua

Our stay at the Black Swan Hotel was truly amazing. Originally, we were booked at the Hana Lodge, but due to renovations, we were moved to their sister property in the heart of Rotorua. Despite the change, we were pleasantly surprised by the excellent service. The room amenities were incredible. We had a free mini bar that was replenished daily, a large, comfortable bed, and breathtaking views of the lakes. The room was exceptionally clean, and all the staff members were incredibly helpful and courteous. The breakfast served from 7 am was delicious! I highly recommend this hotel to anyone travelling to Rotorua.

We added extra night at Rotorua, since this hotel was great, we just extended our stay here. The room was different one, with city view, but still the view was excellent! I loved the sun downer and sun rise with a beautiful lake. Thank you so much!

Location is excellent with lot of cafes and restaurants. I took the Intercity coach which dropped off at the tourist information site. From there it is a less than 5 minutes straight walk and then turning right to reach the hostel. Very friendly and helpful receptionist however do note it is closed at 6pm. Toilet and shower areas are very clean despite huge group during my stay. Shower gel and towel are provided which is great for me. I stayed in private single room which is good enough for me. Have kitchen with fridges, microwaves, stoves , utensils, pans , cleaning soap…… paid washing machines. U can parked your luggage after checkout for free. Walking distance to Rotorua Central Mall which has a food court and McDonald n KFC for slightly cheaper meal options. Entrance to hostel are always locked with passcode thus felt safe . I will definitely stay there if I am in Rotorua.

We had a comfortable and enjoyable stay at this hotel. The room was clean, spacious, and well-appointed with everything we needed for a short stay. One thing that would have made the stay even better is if the room had included a washing machine. While laundry facilities were available on-site, having a washing machine in the room would have been much more convenient, especially for longer stays or for those traveling light. Overall, a great place to stay — clean, comfortable, and in a good location. With in-room laundry, it would be close to perfect.

The hotel is beautiful, and comfortable. Staff are very attentive and helpful in every way, from front desk to cleaning the rooms to serving the meals. Sadly the hotels spas and sauna were not functional and the “free” service at the Polynesian was over crowded and full of kids. No towels were supplied and an extra charge is charge to get a towel. But the experience is not overly unpleasant. Location is great as it is close to all attractions and the lake.

Buen alojamiento, céntrico y tranquilo, con cocina y buena aclimatación

Great location right by the lake and close to shops, restaurants, and attractions. The room was comfortable and clean, and the lake views were a nice bonus. Staff were friendly and professional, and check-in was smooth. Overall a pleasant stay and a very convenient base for exploring Rotorua.

The hotel's environment and location are excellent, and the underfloor heating is a great touch. The front desk made check-in feel very warm and welcoming, and check-out was smooth and hassle-free. I really wanted to give a 5-star rating.However, the breakfast experience was extremely disappointing. A female staff was busy clearing tables the entire time and provided no service at all. Many food items were already gone — we went at 8:10 AM, and breakfast was supposed to be available from 7 to 10 AM. There was no bread, no croissants, no apple pastries. As for fruit, only three pieces of orange were left, and they didn’t even have any pulp. I pointed this out to the staff member, and she simply told me that the breakfast supply was already finished, then continued tidying up without offering any help. But there were still over two hours left before breakfast was supposed to end! I was honestly speechless. I had no choice but to drive into the city center to buy some croissants myself. I don’t know if this was a cost-cutting measure or if they genuinely ran out of pre-frozen pastries, but either way, the experience was very poor. This was already our third time staying here, and the previous two visits did not have this issue.

I had a wonderful stay at AWA Hotel. The owners were very accommodating and gave us a warm welcome. They kindly allowed us to check in early due to the stormy weather, as we had nowhere to spend time outdoors. The room was clean and tidy, the toilet was sparkling clean, and the soundproofing in the room was excellent. Overall, a comfortable and pleasant stay that I would highly recommend.

The overall experience was very disappointing. The service desk was always occupied since there was only one staff member available, which made check-in and any requests very time-consuming. The biggest issue was the hot water kettle in the room—it was in terrible condition, with visible dirt and stains. I needed to boil water for my baby, but it was impossible to use safely. This was a nightmare and left me very dissatisfied with the stay.