I share my experience ... I want to think that if your system works, nothing like this happens .... When you arrive and request check in, they told me that they had no system, which as my stay was paid with points, They would make me a point refund and I would have to pay my room because they had no way to know that my room was actually paid; to what I comment I have the confirmatory that arrived me by post where the point deduction is and they say I have to Wait for the manager, who arrives in 10 minutes or calls the customer service. I decided to wait for 10 minutes and while I wait, plated with the reception girl and tells me that most likely I NOt get a room, he understands I have my family there, but she can't do anything ... reason why I start to it was worried, because my two little girls were sleeping and my husband and I had the power to eat and rest in the hotel before we went out shopping ... Just walked through the food ... Then I worried more because I started to review the costs of both nights and hotels were very expensive ... What affected my travel budget .... I return with the girl, I ask the manager (have already passed 10min) and tells me that you don't know, that he has no time to arrive, who can come at any time because you don't have to be there ... I worry even more and I begin to bother because they tell me that in 10 minutes you come and then they tell me that you don't have time ... My husband and daughters still wait in the truck ... I tell the girl of Reception please contact the manager, I ask if you were told about my situation and tell me one hour to see it, I can't stay indefinitely waiting for the manager to give me reason about my room, which was already paid, speaks to another person for a radio type and comments on my situation, to which the person answers (in English) that is the same as the other gentleman, and they start talking about another similar case and that the gentleman was angry and asked them for the names who was going to complain and the radio lady starts to insult the Lord of whom they were talking, for this moment, the chava realizes I am listening and removed the speaker .... I was even more disturbed because the other Lord was not given his room that he also paid with points ... And I begin to think they won't give me room, I care about where we're going to sleep... That's why I told you I called the manager, he says he can't give me the phone, I tell you I understand, please she call it and tell you my situation, she tells me she can't and she calls clients, I try to call from my cell, and I get a sound from a charge for roaming so I hang and I ask you if you can lend me a such of the hotel or if she can call because I am charged but if she marks, it is free, and just at that time the lady that spoke badly about the other client arrives, the first girl approaches her and delivers to her or
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