92 Beoordelingen
The Westin Verasa Napa
Downtown Napa Napa|0.32km van CIA at Copia (The Culinary Institute of America at Copia)
I have stayed dozens of times at the property for work purposes. At this point they have lost the plot with room rates running from $450-1,000 a night any day and all year. The hotel is barely 3 star and simply does not deliver a guest experience to command those prices. They provide almost no service. For example after a cross country flight they did not know how to allocate me a room at check in. Really? I am a Titanium Bonvoy member and repeat guest at this hotel. They tell me to come back in a while... No offer of a drink or any recognition of my inconvenience. Some 20 minutes later I inquire again as 2 people work on my room. Finally, they find a room but no upgrade was offered though I was staying 1 week. This is in stark contrast to previous visits and the hotel is not busy at all. Pathetic! Here are some shortcomings to consider. 1. The service at breakfast is beyond slow. It is very hard to be seated. They have no urgency to seat you. Everyday you eat there the experience will be different degrees of miserable as they are short staffed and slow paced. 2. The rooms are average and dirty. Now most are suites but the furnishings are more Fairfield Inn or Embassy suites range. During my 1 week stay a paperclip and rubber band in the middle of the floor were never vacuumed up. Trash removal was ad hoc and my sheets were never changed for the whole week. Truly 1 star. 3. Some rooms are loud the windows are not soundproof. 4. The rain shower has little water pressure. 5. The curtain roads are set far off the walls letting light in. Thus, room are bright in the morning. 6. The valet service erratic so use self parking. 7. The laundry service is erratic. You don't always get your items back the same day. 8. The laundry on the second floor is often in disrepair and, as such, you cannot use it either. 9. The gym is very small. 10. The Bank bar is wildly expensive and the staff are unhappy. They make no effort to acknowledge guests once seated for a $20 cocktail or glass of wine. Having the staff acknowledge you is simply asking too much. I always had to prompt them to come to me despite the bar having 2 bartenders on no more than 3 guests most times I sat at it. This is shameful. 11. The internet is spotty and slow. This hotel does have a solid location but their shameless gouging price policy suggests they mistook themselves for the Four Seasons or Mandarin Oriental which they are not. This property is a complete rip off and a very poor guest experience.
