"Due to a heavy snowstorm, the Karakun scenic area was closed, and we had to cancel our original campsite booking within the area. Instead, we booked this campsite near the self-driving East Gate. Upon arrival, we were truly stunned by the canyon view outside our room, especially the breathtaking scenery after the rain cleared up. It made everything feel worthwhile.
However, since the hotel only opened in early May, it felt like neither the facilities nor the service were fully ready. Firstly, when we drove in, we couldn't find any signs for the lobby. We had to call the front desk to get directions. The lobby was chaotic when we entered, as a guest's car was stuck in the muddy parking lot and couldn't get out.
The front desk staff was also flustered. When we handed over our passports, she seemed unsure how to check us in. Eventually, the process was completed, and we received our room cards, but the room was still being cleaned. We waited over an hour before we could finally enter. The bellboy who helped with our luggage worked incredibly hard, carrying our two large suitcases up the stairs by himself, which made me feel quite bad, as the hotel doesn't have luggage carts.
Because of the heavy rain, the air conditioning in the room was completely inadequate, and we were shivering from the cold. We asked the front desk if they had an electric heater, as we had seen one in the lobby, but they said they didn't have any and could only give us extra blankets… Also, the room's phone was out of order. We stayed in two rooms (A129 and A130). Room A129 was extremely cold, with cold air constantly seeping in through the gaps. Moreover, the door in room A129 couldn't be covered by a curtain, so it was super bright all night. In the end, we gave up trying to close it and just slept while looking at the night view. The bathtub in the room had drainage issues, and water flowed all over the floor, which I had to wipe up with tissues for a long time.
Finally, breakfast was supposed to start at 9:00 AM, but the chef only entered the kitchen to start preparations at 9:00 AM, and everything wasn't fully ready until almost 10:00 AM. I saw other guests rushing to eat a little something and leave. Hotel staff also didn't gather in the lobby to start work until 9:30 AM. I found it very confusing, as it seemed like we were starting our day earlier than them."