Courtyard Phoenix Mesa

Country Inn & Suites by Radisson, Mesa, AZ

"Unfortunately, our experience was not a favorable one. Our stay began with entering a room that had not been cleaned. The bathroom was visible dirty, items were found on the floor and on the shelves of the dresser indicating a thorough inspection and cleaning had not been performed. The front desk associated had to come up and clean the bathroom herself. We immediately learned that the toilet was not flushing. We then had to wait for maintenance to come a tend to the toilet which he then left dirty after his repair. On day 2 naintence has to return again after the flushing mechanism broke and again we found ourselves with a toilet that was not operational. We booked at this hotel stay for a youth baseball tournament weekend, like may other guests at the time. The hotel is 4 floors and had only 1 operation ice machine that was not able to support the demand needed for all the guests. This was an additional inconvenience that just added to the unfavorable experience that our stay was. Although the staff did attempt to ready the issues that arose. The hotel was fully booked and other accommodations could not be offered. The attitude of the staff clearly indicated that our experience was not unique and in my options is indicative of the poor management that this hotel is under. We checked out a day early and while the hitel approved our refund, having booked through a third party, the process for being refunded is more complex. Very disappointing, would not recommend this hotel to anyone."

Spark by Hilton Phoenix East Mesa

"Front desk manager was very helpful and friendly. Breakfast options were very basic though."

The 233 Suites Unscripted by Hyatt