"Dit was echt geen prettige ervaring. Het personeel is aardig totdat je iets aanwijst wat niet klopt. De kamer was niet schoon, met afval achter de wastafel... De handdoeken die ze ons gaven waren ronduit walgelijk. De airconditioning ging half juli drie keer kapot en toen we ernaar vroegen, waren ze behoorlijk onbeleefd. Onze lakens zaten onder de vlekken. Het restaurant is prima. Al met al zou ik dit hotel niet aanraden als je andere opties hebt."

"Stayed here with a friend in June and absolutely loved it. The room was big, super clean, and had a private balcony with an amazing sea view—waves, stars, even a little chapel on an island. Total peace and privacy. We slept with the screen door open every night—no bugs, no AC needed: just the sound of the sea. The fridge was convenient, and in the pool bar drinks and meals are available. Staff was lovely, even served us a late meal when we arrived around midnight. Parking was easy, and it’s a great base for visiting spots like Sissi and the Minoan ruins. After exploring, we’d relax by the pool or garden—no loud music, just sea breeze. Malia’s restaurants are close by, and at walking distance. Just a small wish? A couple of hooks in the bathroom and a luggage stand would be handy. But that’s just nitpicking—this place is a gem."

"From the moment we entered the hotel it took us 15 minutes to even see a member of staff. When the manager came down to check us in he was EXTREMELY rude to the point I genuinely thought he could be putting on some sort of act or joke. I was there with 5 male friends and from the get go he began immediately insulting us and when we asked what his problem is he let us know he’s more than happy to immediately kick us out and keep our money. His attitude and behaviour was abysmal and by this point all we had done was walk into the hotel and wait ages to see someone. When anyone of us would attempt to speak to him he would tell us to “shut up or leave” and this was still whilst we were attempting to check in, this is when we called him out on his attitude and his threats were made. “You don’t like my attitude? Leave, f*ck off”. An absolute immature rude man-child, we are paying customers of your sh*tty hotel, at least give us a slither of respect. We noticed he would only ever do this to male customers and witnessed him acting the same way to other groups of lads. You could practically whisper in your room and he would come up and give you a noice complaint and threaten to kick you out. He needs to be shut down, fired and banned from working in any hospitality roles, it’s a shame because the actual hotel itself wasn’t bad but was completely spoiled by his constant rude immaturity"

"Heerlijk ruime appartementen in Malia (Kreta) met mooi zwembad en een prachtige tuin voor een rustige vakantie dichtbij het strand. Lekker ontbijt met voldoende keus. Ontzettend lieve mensen (familie) die iedere dag zorgen voor een aangenaam verblijf. Let wel op dit is NIET van of te vergelijken met andere golden bay appartementen op Kreta!!"

"Newcastle Apartments enjoys a fantastic location on the edge of Malia Old Town. The property is close enough to all the restaurants, bars, and local attractions to be convenient, yet far enough away to provide a peaceful and relaxing atmosphere. The charming narrow streets, traditional buildings, and authentic Cretan character make it an ideal base for exploring the area with only a 25 min walk to the beach. The check-in process was straightforward, efficient, and welcoming. From the moment we arrived, we were made to feel at home. The hosts were friendly, informative, and happy to answer any questions, making the start of our holiday completely stress-free. For a studio the room was spacious and well laid out, providing plenty of room to relax. Storage was excellent, with ample wardrobe and drawer space to comfortably unpack and settle in, even for a longer stay. The room felt practical, comfortable, and well designed. Cleanliness throughout the property and complex as a whole was exceptional. The apartment was spotless on arrival and maintained to a good standard throughout our stay. The only real negative was that just one toilet roll was supplied for the entire week, so we had to buy our own replacements (€3 for 12 at the local shop). Given the quality of the accommodation, it would be nice to see this included for the duration of guests’ stays. Water pressure was consistently strong, and there was always plenty of hot water available regardless of the time of day. It’s a small detail, but one that makes a big difference when staying away from home. The pool area was clean, inviting, and a great place to spend time during the day. There were always plenty of sunbeds available, and the atmosphere was relaxed and friendly. The pool bar offered a good selection of drinks, snacks and a variety of cooked food (breakfast / lunch / dinner) with excellent service that added to the overall enjoyment of the facilities. Overall, Newcastle Apartments exceeded expectations in every area. Combining an excellent location, spacious and clean accommodation, great facilities, and genuinely welcoming hosts, it provided everything needed for a relaxing and enjoyable holiday in Malia Old Town. I would happily stay here again and would highly recommend it to anyone visiting the area."

"George en het hele personeel van Notos Heights Hotel waren de meest geweldige, behulpzame en aardige mensen die we ooit tijdens een reis hebben ontmoet! We werden heel vriendelijk ontvangen en zowel bij de receptie als bij het zwembad was het personeel altijd vriendelijk, toonde zij oprechte interesse en gaven ze tips over waar naartoe te gaan en wat te doen. Toen we slachtoffer werden van een auto-ongeluk, kwamen de mensen van het hotel snel naar ons toe om ons op elke mogelijke manier te helpen en te ondersteunen. We waren zo onder de indruk van hun vriendelijkheid en behulpzaamheid, we raden Notos Heights Hotel absoluut aan iedereen aan! De kamers zijn schoon en licht. Het eten is absoluut heerlijk, het zwembad is prachtig en het uitzicht vanuit het zwembadrestaurant is absoluut adembenemend!"

"Prima appartement met onbijt, alleen in de voortuin is een bar met kei harde muziek die begint rond het middag uur tot diep in de nacht. Elke dag het zelfde deuntje met techno muziek. Zelfs in je bed dreunen de zware bassen door. Ons daar niet meer gezien."

"Lovely apartotel with 2 pools and excellent pricing. Food ok too. Air con extra when booking with Jet2 but think it may be included if you book with anyone else. Very close to all Malia has to offer. Staff very friendly."

"In september 2021 hadden wij het hier fijn met ons verblijf van 1 maand. In 2025 waren wij hier van 15 mei 2025 tot 12 juni 2025 en hebben de eerste twee weken genoten tot dat er een invasie van Engelse jongeren arriveerde zo rond 1 jun of zoals wij denken bij het beëindigen van de scholen. Ons advies aan mensen die denken rust hier te vinden zou ik het volgende willen zeggen “. VERMIJD DE SCHOOLVAKANTIES”. Wij hebben hiervan geleerd en gaan dus NOOIT meer in deze periode. Wij zijn ook jong geweest maar deze jongeren hebben totaal geen respect."