Luxe hotels in Batam

"Good points. All of the staff are extremely helpful. The cleaners are excellent. The pool view is lovely. The room is good, the bed is big and very comfortable. The hairdresser is absolutely amazing. Gym is very good - lots of variety of exercises. Bad points Food is not good: ordered vegetarian stir fry and specifically stated no chicken as allergic; it arrived with chicken underneath the vegetables! Husband ordered battered prawns which came unpeeled, then battered, so totally inedible. Wouldn’t let me put the drinks on the room (even though they did it a few days earlier), then refused to let me leave until the bill was paid. I had no money with me. So had to wait until they managed to contact my husband to come and pay. Spa - the facial was the most painful experience I’ve had in a spa. My face was literally pulled and scrubbed within an inch of its life. The actual face mask was scrubbed off. My face looked 10 years older rather than younger. Depends where your room is, depends if you hear the 5 o’clock Mosque calling. The gym was like a sauna - too hot to do any real cardio work - but that’s my personal preference."

"I booked this hotel because it was newly opened, but only realized upon arrival that parts of the property were still undergoing construction. The gym was not yet operational, and several rooms remained closed for renovation. During my two-night stay, there was a serious insect issue in the room, including mosquitoes, fruit flies, flies, and other insects. My friend was bitten multiple times during our stay. On the morning of the second day, I requested a room change, but was informed that the hotel was fully booked and no alternative room was available. The staff assured me that they would arrange pest control treatment for the room, but no action appeared to have been taken. Overall, I was quite disappointed with the experience, especially given the lack of resolution despite raising the issue with the hotel."