Hotels in Las Terrenas

"Buena ubicación. Buen trato por parte del personal de recepción, pero las personas que trabajan en el restaurante de la playa lo hacen con mucha parsimonia, lentitud y descuido: había que pedirles que te atendieran o que preparasen las cosas porque nunca tenían nada listo. El desayuno estaba incluido (ver foto), pero era muy básico y sin ningún tipo de variedad. Precios del restaurante caros y también del masaje (€60/hora). A nuestra habitación no llegaba el wifi, el desagüe de la ducha estaba atascado, supuestamente lo arreglaron pero seguía igual. Tampoco llegaba agua caliente al baño y tuvimos todos los días que ducharnos con agua fría. Las mallas de mosquitera estaban rotas con lo cual de todos modos entraban los mosquitos. El hotel es bonito y las habitaciones amplias, pero había tantas cosas que no fueron bien, que salí con un sabor agridulce con toques amargos."

"Bellissima la posizione , gentilisimi il personale. Top l’albergo."

"Gentilezza e posto molto bello vicino a tutto"

"This place is perfect to spend a weekend"

"De kamer is groot en de grote slaapkamers zijn te comfortabel dan de tweepersoonskamers. Maar het hotel is oud en de voorzieningen zijn oud. De airconditioning kan geen koelkast maken, het is zo koud dat de dagen zijn gekoeld en het is moeilijk om te verdragen. Bovendien kan het hotel lang worden opgeslagen, zeer gemakkelijk, dus altijd."

"Generally ok and I did extend my trip a couple of days. The food was good and the entertainment team were great. The front desk however are a bit full of themselves. When I arrived at 14h30 they told me the room would be ready by 15h15. When I went back at 15h30 they said 16h30… it was because they were still painting it! When I went in the room I lent against the wall and got covered in paint. I contacted the front desk who seemed very inconvenienced by the issue and said ‘I suppose you will want to change room’. Well yes… did they offer to help me clean off the paint, move my luggage to the new room, bring the new keys to me? No No No - had to do it all myself. So service recovery skills there non existent. They also messed up the new keys when I extended the stay so I had to go back. There is a club area on the beach but it is so badly signposted that people would drift in there and sit down and then get into a fight (literally) with the club guests. The signage needs to be made a lot clearer. I don’t really want to listen to that on my vacation and I expect people who go in there by accident want to be humiliated either. But I did like the hotel and particularly the beach was great for swimming."

"Wonderful place. Like living in the castle. The view is marvellous, beds are huge, breakfast is delicious. People who work here are nice and welcoming."