Hyatt Place Keystone / Dillon

"De dienst was vrij goed. De airconditioner werkte niet. Het personeel hielp me een andere kamer te veranderen."

Kindred Resort a RockResort

The Keystone Lodge and Spa by Keystone Resort

"Alles is goed, schoon."

Lakeside Village by Keystone Resort

"Het Keystone Resort was een absolute verheuging. Terwijl de check-in op een andere locatie was, is het zeer gemakkelijk te beoordelen via de auto. We houden van de vuurplek en de volledige voorzieningen in de kamer. De kamer was uitzicht op het mooie meer. Voor degenen die niet gebruik maken van het winterweer, de kamers hadden ook verwarmingsinstallaties en toiletten."

River Run Village by Keystone Resort

Red Hawk, A Vail Resorts Property

"Don't stay here! We were here for several days - TVs don't work, huge dust balls and literally NO WATER in the unit (shower, toilets, sinks, all of it). Save yourself the trouble and stay somewhere else!"

Timbers & Lone Eagle by Vail Resorts

"I booked this condo because it was ski in/ski/out at Keystone and heard Keystone was great to ski. I booked through Vail/Epic as I am a pass holder. Unfortunately, it was a terrible experience. When we arrived and got into the condo, we did not find any complimentary coffee or tea in the "lobby" so went out to find some waters and food. We went to put our skis in the locker but there was no key for our unit. We also tried to hook up to the Wi-Fi but there was none for our unit. When we got back, we tried to shower but there was no hot water. We also tried the fireplace and that didn't work. We called the front desk. We were told they would bring the locker key the next day, we should use the next units Wi-Fi, and they would send someone to check out the hot water. We said to come the next morning as we were exhausted. We went out to ski and during the day I called to check on the water and they said someone was there and said the hot water was good. But you had to put it on the cold setting. There was work done in that unit and the hot and cold was reversed. They never warned us. When we returned after skiing, we tried to take a shower, and the water was warm at best and hardly any pressure as it was on the cold setting. This was so unacceptable. And I noticed the counter had something sticky on it...ew. We left early the next morning and called to speak with a manager, so the rep offered us a 20% discount for our troubles. That was inadequate for not having hot water! The manager was not in, so they said he'd call back. He did not call. After 5 days of leaving messages, I finally called and got his boss's email. I sent her an email and explained our problems. She said a 20% discount was adequate and anything else, let her know. I immediately sent her a response to which after another week have not heard back. Just and FYI we paid over $750 plus taxes a night and it was unit 3063. Such a shame that I will not stay at any Vail management resorts from now on and highly suggest you do the same. There is no recourse for such inadequate accommodations and such poor customer service. Stay away!!!"

Forest Condominiums by Vail Resorts

Gateway Mountain Lodge, A Vail Resorts Property

"De lift is gebroken - geen excuses van de eigenaar of de eigendomsmanager. Hij moest alle zakken naar de garage brengen. Verder gedateerde eenheden (5042). Garageplafond zo laag dat het onze ski racks beschadigd. De code om te zwemmen werkte niet en moest een bedrijf voor het beheer van de eigendom bellen... maar één roll van paperolie in eenheid en beperkt toiletpapier... zal ergens anders blijven in de toekomst."