Hot spring-hotels in Johor Bahru

I've booked 2 rooms via trip.com. I've took pictures of the half eaten food and food debris strewn around the table. There was rat in the room - 2706. I've bought 2 'siew pow' for the my next morning pre-breakfast snack and left it on the table next to the TV but was eaten by rat(s). I've shown the pictures to your reception staff but was told that they will send the cleaner ro clean up the mess, a solution which did not address the issue. It's not the cleaning up we are concerned about but the frustration and minor loss we suffered. Also, seems like the room they let out was renovated halfway through with the wall not painted and floor laminates not properly sealed.

We had an early checked in for 1 room & got another slightly after 3pm. So we got to recharge ourselves & our kids had a great time in the bathtub. We had an extraordinary assistant by Mr Hafizi (receptionist) when we were having trouble in our grab food delivery. Breakfast buffet was delicious. If only can have more variety like roti canai, tosai, mee soto, laksa, chicken rice. Valet parking was excellent. Security did a great job. Keep it up. But should have standardised sheltered valet parking. Sheltered & non sheltered valet parking carry different prices. Main entrance to the lobby should have a ramp or slope to ease up the luggages movements. Gym doesn’t have treadmills, just heavy weights. Overall, nice place to stay in & safe for our family too. Thank you for having us. Will patronise again in the near future.

Nice hotel. Room is bright and great location. But isn’t super clean. Hair and powder found on bed. Amenities don’t have cotton pad. Hair found in packaged earbud. Breakfast was pretty good as attached. Will stay again if price is reasonable. Without discounts it’s not worth it.

Room Number: 1128, 1129 Pros: - nice sea view - comfortable bed - separate bathtub and shower area - Huge pool (feels like a resort, with slide for children so very family friendly) - decent size gym - breakfast buffet had decent variety and taste (very value for money given cost of room) - staff were friendly and proactive Cons - Room shows serious signs of ageing. Even though could see that it was refurbished, things still look like they are falling apart - not sure if it’s just my room, but tv channels come and go. Sometimes it’s working and sometimes it’s not. Limited channels as well. - pillow was way too soft - My King size bed was actually two super single beds put together. - Only bath towels provided and it was very worn. No other towels provided. - Not really baby friendly as there hotel does not have baby shower tub. Thankfully room comes with a bath tub - sound insulation pretty bad. Could hear sounds from the corridor

Baik I think I got a new 🆕 on the phone and I have a few that one is the way to confriming on the way to work ok ok I just want you 😚 on the phone and I can get you to come over 💕

We been here for few times. This time when we checked in, we met Receptionist name, Ms Nor Ashikin. She's grumpy, not friendly and has no eye contact. When we ask questions she didn't give eye contact. We wanna to inform her that we book 2 different booking, one with Trip.com and the other booking is directly to the hotel, due to rooms available at trip.com. Through our explanation, she didn't give us any eye contact. We have to ask again what we need to do. With her eyes looking at the screen, she told us tomorrow come down again with the key. That's all, so the next day we meet Ms Natasha, she was so friendly and helpful. We found out that Ms Nor Ashikin missed out our requirements. Ms Natasha helped us up. For Ms Natasha I will give 5 star but for Nor Ashikin, I'll give one star. Overall we love our stay here and will definitely come back but we hope we won't come across Ms Nor Ashikin. Not only to us, she was very hostile towards other guests too. The management needs to do something about her hostile attitude towards the Guest especially.

Great location, right beside KSL. But the mall was closed due to CNY. The rooms were dated but very clean All the staff from check-in counter to house keeping and restaurant were very friendly and professional. Breakfast situation was pretty chaotic the restaurant was very full until the staff had to open banquet tables for guests waiting in the queue. Food was mediocre but it was replenished very quickly. Overall, a pretty good hotel if the rates are reasonably priced.

It was a great birthday gift for me Will Definitely Will Be Coming Back Here Its Very Close To Customs CIQ