Tophotels met fitnessruimte in Kunming

I stayed on the second highest floor in the very last room, away from the elevator. I appreciate the thought of putting me on a higher floor even though I had not asked for it. However, there were constant angry loud banging coming from next door to my room, and also from above my room, which scared me at night. Aside from that, all the staff told me that the hotel is brand new, so there will be a constant smell of chemical plastic coming from the air conditioner when turned on, which resulted in me coughing and becoming ill near the end of my 7-night stay. Everytime I come back to the room, the plastic smell gets so strong that I had to turn off the A/C and open the door for ventilation. Furthermore, the lady manager came to my room one day, asking me about the encounter I had with their night security guard two nights prior. I told her some of which had happened that was unprofessional. This particular security guard had followed me to where I had bought my dinner one night (bbq goose shop next to hotel), and had asked me a couple strange questions, as in why am I in China and that there must be ulterior motives in my visit to China. The way he asked me rubbed me the wrong way as I didn’t know how else to tell him except that I’m in mainland China to sight-see for the very first time. Nothing else. He seemed under the impression that I was in China for more important reasons and I found it really awkward and impolite as I had already told him my reason, to which he disregarded as untrue. Not a fun nor friendly conversation with a guest of the hotel who is also a foreigner. I get that he may be rusty in conversing with strangers but perhaps hotel managers could help him understand more common etiquettes and tact when interacting with hotel guests from not only China but all over the world. Anyway, the lady manager was very upset towards me after hearing what I had to say about this incident and decidedly undermined my words by eyeing me up and down my attire and conveyed a disdain for my presence, which undoubtedly is the worse thing you can do to a hotel guest when confronted by one of the more negative experience shared. She not only disagreed with what I had shared and that I should forgive the night guard as he is older and doesn’t know how to converse with people very well. I said all is fine. I only shared this information as she had gone up to my room to ask me about what had happened with this night guard. Oh and by the way, on that same night, after I bought my goose dinner and had eaten it, I was followed by the same night guard after throwing my garbage near the elevator on my floor, as he instructed me to do so prior at the goose shop. So he was literally waiting the whole time for me to come out of my room to throw my garbage! That encounter was so creepy and scary, that I recalled having goosebump when I ran back to my room for safety, all the while him following me from behind… Overall, the lady manager with her proud, egocentric nature is really unappreciated and unsightly. I am now left with the idea that as a Canadian Chinese, I will be treated as such while staying at mainland China hotels. This entire hotel experience left me with feelings of outcasted, prejudiced and treated less than what a normal hotel guest should be treated.

Location wins hand down as it is in the heart of the busiest road. There's lots of food and shopping around which is why I chose this place. Amenities pretty average, service can be better. But overall still a good stay as it is clean.

Een echte aanrader voor een kort verblijf in de buurt van de luchthaven van Kunming. Voor de prijs die ik betaalde, is de prijs-kwaliteitverhouding erg goed. De locatie is fantastisch, met veel hotels in de buurt en dus ook veel winkels en restaurants om uit te kiezen. Hoewel de lobby en het tapijt in de gemeenschappelijke ruimtes wat verouderd zijn, was mijn kamer brandschoon, modern en comfortabel. De kamer is ruim, heeft een mooi uitzicht, de badkamer is ook groot en de waterdruk is uitstekend. Het enige minpuntje is dat de lobby niet direct met de auto bereikbaar is; je moet een paar treden naar beneden. Maar dat is een klein ongemak gezien de goede prijs-kwaliteitverhouding.

A relatively new hotel. Perfect for a overnight stay for people rushing to the high speed the next morning. Room was big and comfortable. We booked for the non smoking level but there is an ashtray on the living room table and u can smell cigarette smoke along corridor. Really wished this country makes more effort in advocating for non smoking despite signs beinf put up. We managed to search for a little night market, Shilin night market about 10 mins taxi ride away from the hotel. Maybe hotel can provide more information about places around for tourists. It is also a short walking distance to the metro which is linked to high speed as well. Managed to book the free pick up from high speed to hotel however the next day's hotel to high speed is already fully booked. We also didn't managed to have breakfast due to timing of our high speed.

While located in the less bustling area than the other 4 Points hotel - this spot isn’t that far away from the main shopping stretches and we did enjoy long walks. The room was really great and exceeded all expectations

We had an excellent stay at Kai Wah, with a few instances really worth mentioning. Firstly, we had a super early flight and reached the hotel at 5plus in the morning. We checked in and wonder if we are able to check in for the stay at such early hours. Without needing to ask, the service staff immediately arranged a room for us to check in, even though the typical check in time is 2pm onwards. They understood that we were tired from the flight and quickly make arrangements so that we can get some rest. This is an exceptional service that illustrates understanding and care for their customers. Secondly, upon checking into the room, we observed that the toilet bowl was a little dirty and called the reception. Immediately, a service staff named 李星Jeff Li, came to our room and made arrangements to offer us a free upgrade to a suite. However, as we prefer a room that is not situated at the corner, we declined. He then made other arrangements on the spot and offered us another room. He even helped us to transfer the luggages. We needed some advice for the trip and he willingly and patiently offered us advice and assistance. His friendliness and patience with us really made our stay very pleasant. His professionalism and care for his guests are commendable. Finally, when we checked out, the service staff also warmly helped us with the didi booking to the right place. My mum was even given a scarf as little present, which really made her day. Breakfast was really good, huge variety and quality was good too. Suggest to include breakfast in your booking.

De omgeving is erg goed. De kamer is 44 vierkante meter. Een gezin van drie kwam naar Kunming, Yunnan voor toerisme. Ik zag dit hotel op internet en het is erg mooi en betaalbaar. Toen ik 's avonds een taxi nam, leek het van buiten wel een paleis. Mijn baby was erg blij en wilde nog even spelen, ook al was het erg laat. De speeltuin en de warmwaterbronnen hier zijn erg goed. Deze warmwaterbron voelt comfortabeler aan dan de warmwaterbronnen die we in Shanghai hebben gezien. Het ontbijt is erg uitgebreid. Het is de rijkste maaltijd die ik heb gegeten in de vijf dagen dat ik door Yunnan reisde. Het is heel natuurlijk en het groen is erg mooi. Ik zal het aan mijn vrienden aanbevelen en zal hier zeker weer verblijven de volgende keer dat ik in Kunming ben.

Note on Hotel Name: This property appears under multiple names across platforms—Hyatt, Imperial Palace, Ritz—though officially branded Grand Mercure. Reception Chaos and The Window Saga Check-in was rushed and incomplete—no luggage assistance, no WeChat information, no translation tools. The real problems began when I reported my window wouldn't close. With one receptionist managing everything, guests competed for attention in survival-of-the-rudest fashion. She'd abandon helping me whenever someone else interrupted, forcing me to wait while she handled whoever was most insistent. Hours of frustration followed. The maintenance worker actually said it ”wasn't really a problem” since ”most windows are like that in the hotel”—an alarming admission. After being dismissed and deprioritized repeatedly, I finally got another room. This one had a working window but noisy neighbors and poor soundproofing that broadcast every car horn. They sent an apology fruit platter—genuinely the best I've received in China, beautifully arranged. But fruit platters require far less investment than proper staff training, adequate staffing, or basic maintenance. The Bright Spots: Room and Breakfast The stylish room with warm atmosphere and spacious layout was genuinely nice, though the window view wasn't appealing. The bed was acceptable. The breakfast team was easily the best part of this hotel—truly professional unlike virtually everyone else. Day one featured fantastic food, skilled preparation, and competent service that stood in stark contrast to other departments. Even when choices declined on days two and three (less refilling, fewer Western options), the cooking team remained the most professional staff I encountered. They also shut down before 1:30 PM despite posted hours. Housekeeping Failures During housekeeping, I left my robe and towels out to be changed—they were clearly used and wet, obviously needing replacement. They didn't change them—they folded them and left them. I had to ask them to replace items like shower gel, basically had to tell them everything. They also moved my pile of dirty clothes for some reason and mixed it with clean clothes, putting everything on a chair. Maybe these staff should respect personal space and belongings? One housekeeping staff member in the morning delivered mineral water but was impatient and unfriendly. Infrastructure Issues This aging property needs renovation. The hotel is pretty old—windows not closing, minor things not working or getting detached from walls. Water temperature in the shower fluctuated wildly, giving you burning water on your face when you don't expect it. Shower pressure from the handle was pretty good, but not sure what the top running shower is for—low pressure, useless. Elevators were very slow. I ordered coffee—it was delivered to reception but they didn't call or message me and didn't use the robot to deliver to my room. I went downstairs at some point and took it. No explanation, no apology. Final Verdict Two genuine strengths: stylish rooms and a professional breakfast team that understood hospitality. This only highlighted how dysfunctional everything else was. The chaotic reception, incompetent housekeeping, dangerous infrastructure, and absent service standards make this hard to recommend—despite nice rooms and excellent breakfast staff. Would I return? No. Would I recommend? Only if everywhere else was fully booked.

We recently stayed at this hotel with my husband and had quite a mixed experience – some parts were truly lovely, while others left us a bit disappointed. First of all, the villa itself was absolutely beautiful and incredibly spacious. The natural hot spring water was one of the highlights of our stay — such a relaxing and unique experience. The surrounding territory is also well-maintained and very peaceful, perfect for disconnecting and enjoying nature. However, it’s important to note that the location is quite remote — it took us around an hour to get to places where we could eat or enjoy a cup of coffee. This is understandable considering the mountain setting and access to hot springs. The afternoon tea was decent, and although lunch wasn’t included in our stay, we tried the local mixian noodles and they were absolutely delicious! Must try! Unfortunately, breakfast was disappointing, especially for guests like us who don’t eat pork or pork oil - there were very few options. A few maintenance and cleanliness issues also affected our stay. The outdoor pool was not super clean, some insects were swimming there. While we really loved the hot spring bathtub in the villa, the facilities could use a bit more upkeep. The toilet setup was quite basic — a minimum upgrade like a bidet spray or shower toilet would make a big difference, especially for international or Muslim guests. A more distressing part of our stay was that we found dead insects under the blanket in our bed after returning to our room one evening 🥲 I do appreciate the staff’s polite and kind response – they offered tea and explained it may have fallen from the ceiling – but for someone with a strong phobia of insects, this made it difficult to sleep and really affected my comfort. I do believe this is something that should be taken more seriously, especially in a hotel of this level. Despite these issues, the staff was very polite, cute and extremely helpful & friendly, and I can see the potential for a truly magical experience here with just a few improvements. I really wanted to love everything — and part of me did — but I was also happy to go back home, just to feel more comfortable and relaxed.

The hotel is beautifully designed, and the rooms are clean, comfortable, and well-equipped with everything you need. I really appreciated the little touches — they even provided fresh fruits and mooncakes since it was close to Mid-Autumn Festival! The staff were super friendly and attentive. There’s always someone at the door to help, and they even assisted with carrying our luggage straight to the room to make sure everything went smoothly. As a sweet gesture, they gifted us a mooncake when we checked out — such a thoughtful touch that made our stay extra memorable.