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Geplaats op16 jun 2024
Gastgebruiker
De faciliteiten zouden momenteel de beste in de omgeving moeten zijn, de kamers en de sanitaire voorzieningen zijn zeer goed en het ontbijt is uitgebreid. Het servicebewustzijn en de efficiëntie moeten echter verder worden verbeterd. Het was al na 16.00 uur toen we die dag bij de receptie van het hotel aankwamen, maar de kamerhygiëne was nog niet klaar. We wachtten tot ongeveer 18.30 uur om de kamerkaart te krijgen . Tijdens de wachttijd was er geen receptie geregeld bij de receptie. Bovendien was het personeel van de ontbijtservice niet enthousiast genoeg en was hun serviceattitude gemiddeld.
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Prijs per nacht vanaf:AED 1.470
Geplaats op12 aug 2025
Gastgebruiker
Good and clean hotel. While it's rated as 5-star, I would give it a high international 4-star rating. Staff are helpful and their English is very good. Location overlooks the main square of UB - this is a plus and minus. If there are a lot of activities/celebrations going on while you're in UB and you're facing the square, you'll hear ALL OF IT. If you're looking to go the main business area just north of the Shangri-la Mall, then it's about a casual 15-minute walk.
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Geplaats op30 apr 2025
Can01
Ich hatte einen angenehmen Aufenthalt in diesem Hotel. Das Hotel war sauber und gut ausgestattet. Besonders positiv hervorzuheben ist das freundliche und hilfsbereite Servicepersonal. Auch das Transferpersonal war zuverlässig und zuvorkommend. Insgesamt eine sehr gute Erfahrung – ich würde wiederkommen!
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Prijs per nacht vanaf:AED 580
Geplaats op9 aug 2025
Gastgebruiker
The hotel has a great location. Using the UBcab app, a taxi costs about two or three US dollars to get to the city center.
The hotel is located on the 11th to 13th floors, with a shopping mall and two floors of restaurants downstairs. However, most restaurants close around 7 PM, so you'll need to go to nearby restaurants.
Although the room is right next to the train tracks, there's no noise from midnight until 6 or 7 AM. Trains don't run frequently outside of these hours, so I, who's sensitive to noise, didn't need the earplugs provided by the hotel.
We booked a quad room, which was spacious and beautifully decorated.
The two single beds were located in a dead corner of the room, and the comforter was too thick, so the air conditioning wasn't working properly, making it a bit warm!
We saw two insects, which was a bit surprising!
The air conditioner malfunctioned for two consecutive nights. On the first night, the staff arrived and contacted someone else, and it was back to normal after about ten minutes. On the second night, the air conditioner stopped working again (the screen didn't display the temperature), but it suddenly returned to normal after about ten minutes. I called the staff online, but it suddenly returned to normal. I hope the hotel addresses this issue!
We rented for four days and three nights. The room was serviced on the second day, but not on the third.
The young male receptionist at the front desk spoke good English and was very polite. He deserves our praise!
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Prijs per nacht vanaf:AED 347
Geplaats op7 nov 2024
Gastgebruiker
The Hotel has seen quite a few years. However, it did age very well and is very good maintained. I enjoyed it more than the Hotel I stayed at before, which was 3 times more expensive.
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Prijs per nacht vanaf:AED 244
Geplaats op20 mei 2025
Anonieme gebruiker
This hotel is located in an office building, occupying several floors. There's a convenience store and a coffee shop on the ground floor.
Check-in was brilliant! The first at reception spoke some English and checked me in at 7.30 in the morning without a problem. My room was spacious, the bed was large, although on the hard side. At this point the good things about the hotel come to an end.
Unfortunately, all the rest is quite bad. The lighting system is broken and you can't turn off the light above the bed unless you take out the key card, but then power outlets go off, so you can't sleep and charge your phone at the same time. Furniture knobs are falling apart, so does the knob on the shower. WiFi was down 2 times during my stay, including a very frustrating 12+ hour outage. Housekeeping doesn't seem to know what a Do Not Disturb sign means, entering the room regardless. Toiletries are the cheapest possible, not corresponding to the hotel name (e.g. Premium), lol.
All in all, price/quality ratio was underwhelming. I will not stay here again.
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Prijs per nacht vanaf:AED 357
Geplaats op8 sep 2024
Alfong
The standards of this hotel was not befitting of Novotel chain. There was no TV guide & electrical chargers were not set up properly & we had to shift the locations to charge my devices. Room was spacious & quiet expect for several tour groups designated on the same floor as ours which resulted unpeaceful nights. Service quality was acceptable but the management should seriously looked into quality & service standards of this hotel.
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Prijs per nacht vanaf:AED 574
Geplaats op15 jul 2026
D. ChoRoom: The hotel needs to clean the room thoroughly, not just the bathroom but also the carpeted area, and fix the base board moldings as well as the loose heater radiator which supposed to be anchored down to the wall. Although the room is carpeted wall to wall, I can see bare floor on the edges and the corners.
Location: Not good, but at the same time not bad either. All attractions are within $3~$4 away which is more than I paid in other ~stan countries nearby. May be it is a Mongoljan thing, but for me it wasn't easy to hire taxi cab unless I am willing to pay the extra tips.
The front staffs: Very friendly and eager to provide help. Not all of them speaks English, but it is not a problem since they translator app is widely available.
Furnitures in the room: Very old, and there are wears and tears every part of the furniture. I don't know the other rooms, but the room I was given was too small for the furnitures to be placed in first place.
Overall: I wouldn't stay here again. The over all conditions of the hotel was not even close to the pictures shown in the trip.com app. If you select this hotel based on the pictures, you would be very disappointed if you are given the room I stayed in. Avoid Room 602 anyway you can.
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Prijs per nacht vanaf:AED 253
Geplaats op15 apr 2025
Gastgebruiker
Понравилось, что без проблем заселили в 2 часа ночи, но в номере было грязно, в сливе на полу были чужие волосы. Сама гостиница уже старенькая
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Prijs per nacht vanaf:AED 121
Geplaats op12 jul 2024
Naran1125
great but breakfast is very bad just like a trash
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Prijs per nacht vanaf:AED 364