It was a perfect stay. Everything including amenities, services, beds, facilities was awesome. Room is very clean and new, employees are so kind.
Especially, we had left our belongings in the safe, and realized it after we arrived at tokyo. We made a call to this hotel and the manager handled this situation very professionally!
They made a delivery to tokyo, which arrived early in the next morning, so we are now at narita airport without stopping by sendai again!!
Definitely willing to stay here again if I have a chance to visit sendai again. Thank you so much!
Unexpectedly grand hotel, especially when you first walk in the front entrance. Very traditional hotel with great service, remember to book your free transport to and from the Sendai train station. The hot spring experience is as expected - comfortable, cozy, clean and relaxing. Highly recommended. The included Dinner and breakfast buffets are great and aside from the typical western food, it served up some local delicacies which were really nice and authentic. Highly recommended place for anyone looking at a day or two to unwind and relax.