Bekijk eerlijke beoordelingen en inzichten van echte reizigers om uw perfecte verblijf te vinden
Geplaats op24 mei 2026
Guest User
Doesn’t meet Belmond expectations.
1. Food is average, the same we had in a small village, change a chef, not tasty at all.
2. On a breakfast waiters ALWAYS bring fruits and after 5 min asking if I need them. Why on earth I should eat fruits in 5 min? And why do you need it? Quality and variety of breakfast is not nice — all days we had not fresh blueberries. In my home country I have blueberries from Peru and it’s fresher. How it is possible?
3. Welcome is not in Belmond style: no champagne or good chocolate.
4. One day we asked to clean the room before 12, they did, we came and I was sure we are alone in the room. When I was naked I saw a gardener in our private terrace. He also saw me. How it’s possible he entered our terrace when I was in the room????? With no bell and knocking????
5. Alpacas feeding is also trash: all people from hotel come, you will never get nice pictures like on instagram. Why you don’t make it by appointment? We had a lot of experiences with animals in different countries , this one is the worst.
6. Stuff is not well trained, communication is super artificial.
Place is beautiful, but that’s it. Worst Belmond we have been to. Ask Monasterio Belmond about good experience and top notch service.
Meer weergeven
Prijs per nacht vanaf:€ 724
Geplaats op17 sep 2025
Gastgebruiker
Besides the location (5mins walk from train and restaurant’s) and quality of the rooms, the reason this is getting a 5 star review from me and my mates was the customer service.
The people working at the hotel - in particular Nathale and William - were absolutely wonderful. Probably the best customer service I’ve ever received (I mean this literally). They went above and beyond to answer all our questions and helped us navigate train suspensions and protests (even offered us showers and a place to rest after climbing Machu Picchu, post check out).
They didn’t just respond to needs, they assessed and identified what would make us more comfortable and they delivered it proactively.
Meer weergeven
Prijs per nacht vanaf:€ 110
Geplaats op29 jul 2026|Deluxe Two Double Room with Garden View
KENJO OOur stay at Sumaq Machu Picchu Hotel was excellent. The hotel is new, well maintained, and is an ideal place to enjoy a comfortable rest before visiting Machu Picchu.
The service was warm and attentive from the moment we arrived. A staff member was waiting for us at the train station and assisted with our luggage both to the hotel and back to the station upon departure. Our room was comfortable, and the bed provided a much-needed good night’s sleep.
The hotel is also conveniently located within a short walk of the bus departure point for Machu Picchu. Everything was clearly explained during check-in, while the check-out process was equally smooth and well organised.
Overall, Sumaq Machu Picchu Hotel offers excellent service, comfortable accommodation, and a convenient location. We would highly recommend it to anyone seeking a relaxing stay before visiting Machu Picchu.
Meer weergeven
Prijs per nacht vanaf:€ 591
Geplaats op15 dec 2023
Sham Latiff
This is a lovely hotel very near to the train station with lots of restaurants next to it. Its also very conveniently to go to the bus station up to the citadel. The hotel staff are very friendly and accommodating. They even helped us get a really good guide for our visit to the incan city. Highly recommended
Meer weergeven
Prijs per nacht vanaf:€ 170
Geplaats op28 sep 2025
n a g i
マチュピチュに登るために泊まりました。アクセスもよく、マチュピチュ行きのバス乗り場もすごく近くでした。
朝食の時間は比較的早めで早起きしなければいけませんでしたが、美味しかったです。
網戸がないため、窓を開ける時は虫が入ってこないよう気をつけるか、開けないで外を見ることをおすすめします。
系列のレストランが割引になったのもありがたかったです。
Meer weergeven
Prijs per nacht vanaf:€ 66
Geplaats op22 sep 2025
Gastgebruiker
Pros
-beautiful garden
-many bugs outside but not inside
Cons
-poor breakfast
-cannot communicate in English on front desk
-no complimentary water
-no body soap
Meer weergeven
Prijs per nacht vanaf:€ 63
Geplaats op28 jan 2026
Gastgebruiker
Excellent staff. Courteous and helpful. Hot shower was great. Location is excellent. I was concerned about getting my luggage up hill to train station but staff offered and assisted me right into the train station. The breakfast was excellent. Fresh fruit, eggs, bread, yogurt, cereal, orange cake and good coffee. I filled my water bottles at breakfast to reduce plastic. I had a wonderful stay.
Meer weergeven
Prijs per nacht vanaf:€ 52
Geplaats op1 okt 2025
kqpy
honestly such a dilemma to review! It's near the train to Machu so that's awesome! Also they helped us pack a super nice breakfast with water and we are so thankful! However the room was infested with insects and I got a shock of my life!! Like a lot of flying insects and we couldn't do anything about it. The people are nice too and price so reasonable! So it's really dilemma to review !
Meer weergeven
Prijs per nacht vanaf:€ 23
Geplaats op28 jul 2024
Marty O’Brien
Great location next to the main square with easy access to the train station. Rooms are big sized and the beds are very comfortable
Meer weergeven
Prijs per nacht vanaf:€ 52
Geplaats op25 nov 2024
Gastgebruiker
性價比不高,有接車服務,走路感覺有點遠,雖然小鎮不大,可以找車站附近的,走路在倆分鐘左右的更好,尤其行李多。這裏海拔低
Meer weergeven
Prijs per nacht vanaf:€ 79