This is my first hotel booking with Trip and I must say I was skeptical at first whether it would go through. Thankfully, the hotel did receive the confirmation. Just needed to tell the receptionist your surname and they’ll be able to locate you in their system.
We were passed complimentary cookies, which were really yummy. The bed in the double room was smaller than expected but it was still good enough for two adults. The rooms are not very soundproof so you can hear the outside cars if you’re on the side facing the city. But if you’re not overly sensitive, the sounds are acceptable.
The 24/7 gym was fairly well-equipped for the space capacity. They had gym towels, sanitary wipes, and water refiller.
The hotel breakfast was enjoyable as well. The restaurant had a good view. Overall, the stay was a really good deal! Would use Trip.com again.
Hotel in de buurt van Bath City Center,Bath100% van de bezoekers kozen dit gebied
GGastgebruiker2024.08.08
De wachtzone van Checking is zeer Engels en mooi. We hebben een klassieke kamer gekozen, om het hoofdgebouw te doorlopen, door de tuin te komen naar de tweede verdieping van een paardkamer. De kamer is schoon en de badkamer is groter. Maar de positie is een beetje teleurgesteld. Hoge prijs en hoge locatie van het hotel, Laten we automatisch de standaard kamer zien zal bijzonder goed zijn en zal de stad van Bass zijn. De feitelijke situatie is teleurstellend. Het uitzicht op de andere kant van de straat is niet durven openen. De Britse witte baas helpt met het pakje, zodat je me niet verontschuldigt dat je geen geld geeft. Het restaurant is erg lekker, De groenten zijn zo lekker... dat je hier altijd de eisen moet doen.
Hotel in de buurt van Bath City Center,Bath100% van de bezoekers kozen dit gebied
GGastgebruiker2025.08.15
Complementary refreshments and being able to cast to the tv was great, as we're the blackout blinds. Lovely breakfast in the mornings. The room was compact but well laid out and very cute.
Hotel in de buurt van Bath City Center,Bath100% van de bezoekers kozen dit gebied
GGastgebruiker2025.09.14
Best place to stay in Bath in all senses!
Clean room, handy location, spacious lobby with plenty of seating and tables with sockets, which was perfect for working while travelling.
Breakfast was also perfect!
Hotel in de buurt van Bath City Center,Bath100% van de bezoekers kozen dit gebied
JJoclao2026.01.24
All the hotel staff were friendly and helpful. the location is very convenient , shops, restaurants and public transport within walking distance.
Hotel Rooms were comfy and clean. Hotel restaurant food is good and they provide in room dining.
special mention to duty manager tony and kylie. food department Felix.
will surely come to stay again for the next trip to Bath
We booked 2 nights for a relaxing spa weekend. Based on it being a spa hotel. We planned on staying in the hotel for the whole weekend.
When we arrived we were told there was no restaurant or bar we can use as it’s only used for events.
We then had some lunch in the spa cafe. Food was ok. Service was terrible.
We then went to the room as we were able to check in. The cleaner was still there. Very apologetic extremely polite and lovely. The room was absolutely wonderful. Large bedroom bathroom and living room.
We went out and found a pub for food. When we returned to relax in the room we found the party was directly below us and in full swing. Very loud and noisy and the smoking area was right outside our window. We called reception but they were fully booked. Glad to say it all stopped at midnight.
We went down to breakfast at 9.30. Not much left and the full breakfast was cold. When we questioned it we were just told”well it has been there since 7” it had just sat on the side in silver trays for 2.5 hours, no heat or option to reheat. It wasn’t edible.
We skipped breakfast that we paid for on the second day.
We then thought we would spend some time in the spa. Ha! Well the pool is small, no where to relax just a couple of plastic chairs, not a spa at all. It had a very small sauna and steam room. The jacuzzi didn’t work it was just a pool of cloudy water with a few bubbles.
Would not recommend. Seems it used to be and could be a wonderful place to be but has been taken over and lost its sole. Such a shame as the building and grounds are wonderful.
I have to add the cleaning staff and lady on reception were wonderful, welcoming and friendly.
This is a splendid Hotel and Spa set in the Somerset countryside near Winscombe. The Pool and Spa Facilities are very good indeed. There is a small sauna and a steam room that can comfortably allow 6 occupants.
The Gym facilities are excellent and extensive. The Pool looks great though I didn't swim on this occasion. All the staff speak good English.The Bar is very comfortable with plush sofas in the Lounge area. I didn't dine, but the Dining area is large and looks comfortable. The outside area gives a beautiful view of the landscape and Brent Knoll.
Nit Picks... Check in is strictly at 3pm and not before so there might be queues at that time. The corridors are confusing and first time guests might get lost. In the bathroom the Shower gel and Shampoo dispenser are in small bottles fixed to the wall by the shower and pressing once dispenses only a tiny amount. The service at the Spa was not quite right on the first night and very little was explained. It was better in the morning. My room was small, but very clean. The TV remote needed a very firm press to change channels of volume, but you get the hang of it eventually. I will stay again.
The room rate by Trip com was amazingly good and better than any other Online provider. Well done Trip com.
Below a picture of the landscape from the road below the hotel.
It was a very special reunion for a group of nurses celebrating 50 years since we started our course in May 1975. In those days this hotel was a nurse's home and we all lived here for around 18 months. We had booked lunch,the food was lovely and the service was amazing. We so enjoyed our stay, 5 of us stayed for one or two nights. So beautiful and peaceful, couldn't have been better. Benice organised things for us, highly recommend her if you are booking an event.
Special thanks to Manager Emilia and the team at Holiday Express for making our stay wonderful. The hotel was spotless, the breakfast was excellent with plenty of choice, and the price was very reasonable. It’s a great place for families – our kids loved the swimming pool – and the bar was a nice extra for relaxing in the evening. Highly recommended and we’ll definitely return!
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8,4/10
Prijs vanaf
€ 63
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9.0/10
Great
AAmeitongxueThis hotel boasts an excellent location right by Putney Bridge, making it super convenient to get around. There's a Waitrose supermarket next door and plenty of restaurants nearby. The hotel itself is quite new, with a clean and minimalist decor – not luxurious, but very comfortable. I'd give full marks to the service in the ground floor restaurant; the staff were incredibly enthusiastic and accommodating, and the food was plentiful and delicious. My only slight complaint is that the shower stall was a bit narrow. Even for someone who isn't particularly big, turning around felt quite awkward; I'd estimate it's only about 60-70 cm wide. Everything else was perfect, though! I had a wonderful three days here.
GGuest UserThe hotel is an incredible building which must take some maintenance.
We booked a double room for one night and arrived at lunchtime with the intention of sightseeing in bath for a couple of days. The hotel was happy for us to park all day both days which was great.
The check in process (after 3pm) was very easy and we had a very clean room with plenty of towels, 2 robes and slippers for the spa/pool.
The double room had a king size bed which was very comfortable.
The hotel pool was crowded and looking a little tired but was as expected. The outside heated pool was very nice and relaxing.
We didn’t have any spa treatments or use the gym but both looked well kept and the gym had good modern equipment.
We didn’t eat in the restaurant preferring to find a restaurant in bath itself.
Breakfast was a bit of a chaotic affair with several hotel staff doing various jobs with no apparent coordination. The wait for a table, then coffee was long and then we had to wait again to order breakfast. The whole process of breakfast took well over an hour which is poor. It was clear that there was no clear process as some tables were getting their cooked breakfast before us even though we were taken to our table 30 mins before them. The little waiter man with his paper pad was a bit useless.
When the ‘full English’ breakfast came it was a small plate of well cooked food but not really as described in the menu. In terms of portion size it was more like a kids breakfast. We weren’t served any toast either and had to ask for it unlike other tables who received it with their drinks order which seemed a bit weird.
The continental buffet was a bit scarce with no bowls or spoons so we had to use our fruit juice glasses for the yogurt and fruit.
The whole thing could be improved with a breakfast buffet under a hot plate if they haven’t got enough staff to serve it.
AAnne Saw YuOverall, the hotel experience was good and the staff were lovely. The only downside was that our room had very loud water pipe noises, which could be quite disturbing at times. We were also given an accessible room, which was unexpected. Other than that, we enjoyed our stay.
GGuest UserWe booked 2 nights for a relaxing spa weekend. Based on it being a spa hotel. We planned on staying in the hotel for the whole weekend.
When we arrived we were told there was no restaurant or bar we can use as it’s only used for events.
We then had some lunch in the spa cafe. Food was ok. Service was terrible.
We then went to the room as we were able to check in. The cleaner was still there. Very apologetic extremely polite and lovely. The room was absolutely wonderful. Large bedroom bathroom and living room.
We went out and found a pub for food. When we returned to relax in the room we found the party was directly below us and in full swing. Very loud and noisy and the smoking area was right outside our window. We called reception but they were fully booked. Glad to say it all stopped at midnight.
We went down to breakfast at 9.30. Not much left and the full breakfast was cold. When we questioned it we were just told”well it has been there since 7” it had just sat on the side in silver trays for 2.5 hours, no heat or option to reheat. It wasn’t edible.
We skipped breakfast that we paid for on the second day.
We then thought we would spend some time in the spa. Ha! Well the pool is small, no where to relax just a couple of plastic chairs, not a spa at all. It had a very small sauna and steam room. The jacuzzi didn’t work it was just a pool of cloudy water with a few bubbles.
Would not recommend. Seems it used to be and could be a wonderful place to be but has been taken over and lost its sole. Such a shame as the building and grounds are wonderful.
I have to add the cleaning staff and lady on reception were wonderful, welcoming and friendly.
KKazovnThis is a bit out of the way but OK if you are touring the area. A rather faded Edwardian large hotel that is in need of a bit of renovation and redecoration to bring it up to standard. Our room was a bit small and showing its age. The staff were friendly
GGuest UserA must-stay for Bath hotels. It is one of few hotels to have in-house spa facilities for guests to use for free. I liked the location too – it is next to the Roman Baths.
RRosie CawthorneI love Charlton house, it was really quirky. The way it has been styled is really unusual. It makes you feel like you're in a bit of a fantasy world with the little corridors and quirky little nooks and crannies. For me it fit the bill, it did the job that I needed but I understand for those people that do not get it on an offer and pay a lot of money to stay there I understand how they might say that it's a bit dirty a bit tired a bit grubby and needs a bit of TLC. There seemed to be one very sweet man that was running around doing pretty much everything and the rest of the staff were hidden behind doors or just not there. I'm not sure. There were staff present in the spa and they were lovely and helpful and kind. My little room was gorgeous and cute and cozy, and clean enough although tatty in places. For me I really had a nice day and I would definitely come back. The breakfast was extremely basic but I didn't have extremely high expectations, and I'm not really a breakfast person, so again it may not make the tick box for others but it did the job for me. Thank you Charlton house.
LLukasz KowalikAn amazing hotel. The staff responded to every additional question without any problems. The food in the hotel restaurant was fantastic. The room was clean and spacious, with a huge bathroom, shower, and bathtub. The hotel has a swimming pool and sauna available until 10 p.m. The reception was friendly and welcoming. I will definitely recommend it to friends and will gladly return
GGuest UserCompetent hotel with comfortable bed and good shower. Nice bar, didn’t try the food.
Not happy to pay £10 for parking, but not knowing the town gave us little choice.
Location is generally not good because the town of Bridgewater is really pretty dire. Would not return for that reason.
GGuest UserLocated on a hill top outside the Bath city, the hotel provides what we needed for one night's stay. The only shirtcoming is we had to drive into the city for dinner as we wanted something different from what the hotel restaurant provided. Apart from the location, we were happy with our stay.
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