This hotel is very clean and all the woman receptionist very polite and helpful. Very happy with the service from them. The 2 man night staff were not helpful. I didn’t understand why I can’t order drink for our room and pay end of the stay. We even received letter in the morning that was outside the room not in envelope which everyone can read I didn’t like at all , reason been dater protection with don’t forget to pay for our order which we did straight away and had my full name on it.We stayed for 3 night so what was such a problem for those 2 night shift man. Otherwise all our stay was perfect. Thank u
The hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.
I was attending a conference at the University of Plymouth and the Crowne Plaza was a great choice. The breakfast was fantastic (photo is the view from the restaurant), the lobby bar is great too and there is also a Tesco Express at the end of the block. The pool and gym were clean and well stoked, too. Would recommend.
We booked a 1 night stay for New Years Eve and were very happy with everything.
The room with a view was lovely . Warm & with tea coffee facilities & a comfy bed.
The staff were all very friendly & accommodating and breakfast was plentiful in a lovely dining area with fab views.
My only small grumbles would be that the furniture in the room needs an upgrade and there was a £10 charge for the car park .
Disappointed no fridge in room
But overall cleanliness was good
Nice bathrobe
Toilet smelt of stale urine
Beds were hard as were pillows didn't have a restful sleep for 2 nights
Food in reaastuarant 3 courses was plenty and good value for money
Over all pleasant place to stay why I awaited my husband to return from his surgery
The range shop was a good distraction as was KFC
Ms round the corner and Aldi
Also majestic wines
Would stay again though
Big problems at check in but this was actually trip.coms faulty for not confirming booking with hotel.
Trip.com happy to take my money first had to complaint against trip.com the compensated me but with a fight.
Location good you get breakfast included don't expect anything special. Like no round eggs.
Torquay is quite expensive so alcohol and drinks prices at the hotel high.
You can walk to marina in 5 minutes.
No car parking so if you want parking be prepared to walk
A very comfortable hotel, felt welcoming with their friendly staffs, an eco environment in every aspect and a lovely patio garden cafe with parasol and sofa. Great for family of 4, beds were comfy and the room was cool in summer with its clever eco cooling system. Location is great next to the M5 with easy access to Cornwall and Devon seasides.
GGuest UserI always try and book a pre Xmas stay somewhere, with my children . I came across Woodford Bridge on a booking site , and it seemed to offer great value for money so I thought why not. There are some positives and negatives which I ll list below.
Arrived on a dark and gloomy Tues evening, the roads are not particularly great , potholes galore in the area. In the dark its quite scary roads too, in the middle of nowhere !!
Check in was straightforward, nice friendly staff , however I found they have a tendency to talk amongst themselves and leave you waiting for too long before saying ” can I help you ”?
Apartment was very clean , modern and warm. Incredibly happy with the size of it. Easy location to the games room for my boys, which they enjoyed very much, the pool table and table tennis. However the lighting is not great around the steps , and also the warning paint on edges of steps have worn off , so I had to be very careful walking back to apt in the dark.
Used swimming facilities , nice , clean , quiet . The other facilities looked good .
Went to the pub on site one night. Lovely little place , although totally devoid of atmosphere, hopefully better at weekend when live music on. They definitely need something. Prices of wine extortionate 175ml for 7.25 .
I had to contact reception as the seal around the oven was coming off, did this in the morning before we went to atlantic village. On our return it was still hanging off, so had to contact reception again. Although I really liked the apt , there are a couple of improvements needed I feel. Firstly I could not find a chopping board or fish slice in the kitchen. As a single female with 2 children I also did nt feel safe as the apts can be accessed by anyone , there needs to be a key card reader on the entrance to the block , not just the apt door.
Overall , it was a nice enough stay but I Don t think we d return. Probably much nicer in the Summer , and more going on in the area
AAndyPPThe hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.
GGuest UserWe had a very enjoyable stay here. Lovely hotel. The room was clean and comfortable. Friendly staff. Excellent breakfast with a fantastic choice. Great location. We would definitely stay here again
GGuest UserBooed through trip.com. Made a mistake in my booking and booed a room that required disabled access. This was pointed out by a very helpful young lady called Laura (I think?) She amended our booking and very gratefully gave us a sea view room! We had stayed in Paignton the previous night in the Travelodge down the road as it was a bit cheaper. If/when we come again I’d have no hesitation in paying the extra and staying here again. Please thank the wonderful Laura from us! 👍
Mr & Mrs Joyce
88285SueHWe stayed for just one night. A much better experience than we had expected, given some of the recent reviews.
The room was large and clean. The bathroom was also very clean and had a lovely,spacious walk-in shower.
The bed was comfortable and we slept well.
Our only negative was that the car park was absolutely full when we arrived at 3:30pm … and the staff checking us in couldn’t have cared less!
GGuest Userour room was clean but did not smell fresh - it smelt musty . we also were cold with quite a thin duvet and no provision of extra blankets, we did arrive very late and as a result we did not go back down to reception to ask for more blankets or ask to swap rooms but did alert reception staff on departure. we used the leisure facilities - Pool was rather cool but a good size and clean. We have stayed in other Crowne Plaza hotels but this time felt this hotel did not quite meet the usual standards.
GGuest UserThe Palace Hotel was a delight to stay at. The rooms were warm, comfortable and clean. The staff were lovely and we were surprised to have evening entertainment. We went on a budget and were delighted with the hotel.
Only thing to add was the bathroom was a bit dated and could do with a new set, I understand having orgional features is nice, however, I think new would be better.
Also we were told breakfast would be £9.00 each on arrival, but when we went to pay it what a whopping £27.00 for a full English (1 of each item) amd some avocado and boiled egg on toast... of course we could have the continental... but it did make us cough a bit!! The service was great though.
Overall great stay would recommend and return.
GGuest UserIn general people will pay anything for good service, arrived on 31st Oct early evening the man at the reception had a cowboy hat on, couldnt even smile or speak kindly nor welcomely, I thought for a second maybe its a spooky Halloween but no it wasn't he was cold, I wasn't pleased as a parent arriving with a young teen in a very busy hotel lobby with half naked patrons loud music and unfortunately the next morning the man was there and we tried to ask questions about the amenities and parking he was cold and made us feel like we didn't deserve to be there almost racially discriminative but in no words. Its a fresh recently opened hotel but the service recieved was uncalled for.
BBamikefa MosesLovely location and spacious rooms. The staff are very polite and helpful. Will recommend this place for a family especially. Gym, laundry, nice restaurants and just a walk from McDonald's, Burger king, Aldi, and Starbucks. You're sure of premium varieties.
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