4-Starhotels in Penang, Malaysia

Regarding the facilities, I need to pay by my own self for the car parking service. They are charging RM 24 per day and I am staying for 4 days 3 nights. Do you think how much I need to pay for the car parking which they never stated that visitors or customers need to paying by ourselves. I hope that in the future, please stated very clearly that we need to paying by ourselves without inform us.

We were a family of five, including two adults, two elderly family members, and a 4-year-old boy, and stayed at JEN Penang for two nights. The hotel is in a very convenient location, with shopping malls and many well-known local restaurants within a 5 to 10-minute walking distance. However, due to Penang's hot and humid weather, I would not recommend walking outdoors between 11:00 a.m. and 4:00 p.m. The staff were friendly and welcoming throughout our stay. Breakfast offered a reasonable variety of options and was sufficient for a pleasant start to the day. The hotel has a swimming pool, although it is relatively small. One side of the pool, which accounts for about one-third of its size, has a depth of 2 metres. As a result, the usable space for younger swimmers is somewhat limited, and the pool can feel crowded during the afternoon. There is also a separate children's pool, which is suitable for toddlers aged around 2 to 3 years old. While the hotel generally met our expectations, it does feel a little dated in some areas. We also encountered some cleanliness issues in our bathroom, which was disappointing and not quite what we expected from a property under the Shangri-La Group. In addition, it would be a nice touch if children's amenities could be provided proactively at check-in for families travelling with young children, rather than requiring guests to request them separately. Overall, the hotel's excellent location, friendly service, and family-friendly facilities make it a good choice for exploring George Town and Penang. With some improvements to housekeeping standards and family amenities, the guest experience could be even better.

The location is super convenient! There's a food court right downstairs with all sorts of delicious options, and even a few durian stalls. You can walk to all the attractions from here. The room was clean and very quiet, with a great view.

I really, really love the city of Penang and feel it's worth exploring in more depth. This was the last hotel we stayed at before leaving Penang. I spent a long time choosing it on Trip.com. Although its location isn't in the center of George Town, it's still convenient to get around with Grab. I really liked the overall environment. From check-in to the room facilities, everything was great – spacious rooms, good interior layout, pleasant surroundings, and a pool with a fantastic view. The rooms even had hot and cold water dispensers, which was very convenient! With such a great experience up to that point, I never expected to be let down by breakfast before check-out. After ordering, we waited for the 'first' hour, which messed up my plans to go swimming. Then we continued waiting for the 'second' hour… we might even miss our flight. This is truly outrageous and a complete waste of travelers' time!

Overall, it's pretty good and offers good value for money. Transportation: You can take a taxi to the Old Town or walk for 20 minutes. The hotel's area is relatively quiet and tidy. As an aside, I struggled with the accommodation area for a long time before my trip. I'm fine with the OZO area, but if I were to go again, I personally would prefer the Gurney Bay area. The atmosphere and cleanliness are much better there. Many parts of the Old Town are too old and chaotic. Cleanliness was satisfactory, even exceeding expectations. For service, I didn't encounter any Mandarin-speaking staff, but everyone was very friendly. Facilities: The rooftop pool has an excellent view directly facing the sea. It was wonderful to relax there every day. The breakfast restaurant also has a good view, and while the variety isn't huge, it's sufficient. In-room facilities are standard for a business hotel. I actually found it very convenient to get water from the water dispenser on my floor. There are two downsides: 1. The towels are very old and should be replaced; I used my own the entire time. 2. For some unknown reason, the Wi-Fi was extremely poor during my stay. My World Cup viewing corner's internet TV was almost unusable due to buffering. For tourists, poor internet is a significant issue.

The place it self was great, the cleanliness was very good and the service was excellent. The only downside we had was the neighbours upstairs kept making loud noises through out our stay, however credit to the agents they replied back to us promptly when we brought this up and had notified their landlord. Unfortunately this didn’t still resolve the loud noises. The building it self is nice, the pool is clean and well maintained, however the building does have a lot of regulations in place which we thought was quite excessive. Other than these minor issues we had a great time and the apartment is well kept.

Revisiting Penang this year, I chose to stay at Cititel Express again. The hotel had already arranged for early check-in via email, which I found very thoughtful and the service was perfect! Our family booked three rooms, and all of them were still clean and hygienic. Most importantly, there were no strange odors in the rooms. The bed linen and duvet covers were spotless with no dirty marks, and the air conditioning was excellent. The pool was even cleaner and more hygienic than last year. I also noticed many maintenance staff doing renovation and inspection work, which made me feel that the hotel management is excellent. Many new restaurants have opened near the hotel, reachable by foot without needing a car. A taxi from the airport to the hotel takes only about half an hour, which is very convenient. Next time we visit Penang, this hotel will still be our top choice!

This was the hotel where we stayed the longest during our trip. **Amenities:** The facilities and layout are all very new. The balcony directly faces the sea, and the large and small beds are perfect for a family of three. All the disposable toiletries are well-stocked, and there are plenty of hangers. **Cleanliness:** My overall impression is that it was very clean. Everything looked neatly arranged at first glance, and there was no dust. **Environment:** The hotel lobby, restaurant, swimming pool, bar, beach, and gym basically offer a lot of entertainment. Facing the sea, the scenery is absolutely stunning. **Service:** Communication is available in English and Chinese, and all the staff are very enthusiastic.

Just stayed at the new Capri by Fraser Penang and loved it. The design is gorgeous, especially the huge arched window in the room facing the city roofs and the beautiful terrazzo bathroom. The location is perfect and right in town. You can easily walk to three malls (Gama, Prangin Mall, 1st Avenue), nearby convenience stores, local food, cafes, and restaurants. There is ongoing LRT construction opposite the hotel (slated for 2030 or later), but it didn't affect the stay. Great facilities (pool, gym, sauna) and I loved the floor water refill stations with the eco-friendly glass bottles provided in the room. The staff were super friendly and welcoming from check-in to check-out. Recommended for anyone visiting Penang who wants a fresh, modern, and highly convenient place to stay.

Recently returned from a 4D3N stay in Penang. Check-in was quick and efficient, with a RM200 deposit required upon arrival. The lobby is relatively small and always bustling with guests coming and going. There is a convenience store located on the ground floor, and a popular Japanese restaurant just outside where people are constantly queuing, giving the hotel a lively atmosphere. The hotel offers valet service. However, the personnel stationed at the main entrance were unable to assist with even basic questions regarding directions and nearby places, which was disappointing. Reception was consistently busy throughout our stay. While service was efficient, the team appeared overwhelmed at times, resulting in little interaction or welcoming hospitality. Rooms are located up to Level 35, while the gym and pool are on Level 36. The gym is surprisingly well-equipped and was one of the highlights of the stay. With the large number of rooms in the building and only four elevators in operation, waiting times can be quite long, especially during peak periods such as check-in, check-out, and evenings. Security was one area that concerned me. Access to guest floors requires a room key card, but I noticed there were no CCTV cameras inside the elevators, along the guest room corridors, or in the stairwells. Personally, this affected my sense of security. The room itself was spacious and offered a beautiful sea view, which I thoroughly enjoyed. There was also a filtered water dispenser in the room, a feature I appreciated. Basic amenities were provided. On the downside, the water pressure in the bathroom remained weak throughout my stay, and there was a constant sewage smell coming from the bathroom. The room also did not have a telephone or safe deposit box. To contact reception, guests need to communicate via WhatsApp. There is also no room service available, though this did not affect me personally. Check-out was effortless. I simply returned the room keys and left for my morning flight without any room inspection delays. Would I visit Penang again? Absolutely. Would I stay at this hotel again? Probably not. While the room size, view, and facilities were good, the security concerns and bathroom issues would likely lead me to explore other accommodation options on my next visit.