4-Starhotels in Quintana Roo, Mexico

"Initially our room was not very nice- damp bed, broken toilet handle, intermittent hot water and generally tired. However the management did address the issues by moving us to another room. The maids did a lovely job at creating new animals out of the blankets and added flowers on arrival. Unfortunately the first evening meal was a disaster. One main meal was overcooked and served before starter (which was incorrect) and the 2nd main meal was served incorrectly twice. Finally, the front desk resolved some of the issues but no ‘compensation/ token, for the errors was offered.  The following days were better, the breakfast was good and the staff made an effort to make our stay better. Although the hotel needs some renovations it was a chill and pleasant stay. Small beach but sunsets were beautiful."

"Everything was great. We especially loved the pool in the late afternoon when the sun was blocked by the building — it wasn’t too hot. The food was better than we expected. Loved the kids club, and all the activities were really fun. The only downside was that the beach wasn’t as good and gentle as the northern ones, and when it was windy, umbrellas weren’t allowed. The buffet restaurant was also quite hot and stuffy."

"Terrific location, fantastic service, even better than in pictures!"

"Chambre propre et confortable Piscine Proche de l’aéroport en voiture Bien placé près des restaurants"

"Het is een fijne plek, handig als je de volgende dag naar het vliegveld moet. We verbleven maar één dag in het hotel. De service was geweldig, erg beleefd en stond altijd klaar om ons te helpen. De check-in was om 15.00 uur, maar onze kamer was rond 13.30 uur klaar, dus dat was perfect voor ons. Je kunt lopend naar verschillende plekken, koffiebars, restaurants en Plaza Las Américas. Mijn enige probleem was de luchtvochtigheid; de kamer rook niet lekker, maar hij was wel schoon. Ik denk dat het door de luchtvochtigheid komt."

"位置很棒，停車場就在酒店對過，房間離海灘步行2分鐘，沙灘寬闊遊人很少，看到了最美日出。大陽台綠植環繞，很適合曬太陽。晚上比其他酒店安靜，雙淋浴可以同時洗澡。酒店貼心準備了三大瓶可飲用純凈水，和外出的編制包……喜歡圖盧姆從酒店開始。"

"Dit hotel is perfect gelegen, op een steenworp afstand van de hoofdstraat. Je hoort de muziek van de nabijgelegen bars, maar dat stoorde me niet, dat is te verwachten op een locatie als deze. Bij het inchecken krijg je een afstandsbediening voor de tv en wordt je verteld de thermostaat niet te verplaatsen. De airconditioning stond zo ingesteld dat hij de hele nacht aanstond en had geen automatische functie, waardoor het 's nachts extreem koud was. De reden dat ik mijn beoordeling heb verlaagd, is de klantenservice. Je krijgt maar twee handdoeken en er waren helemaal geen handdoeken. Ik heb de receptie geprobeerd te bellen, maar de zes keer dat ik belde, nam niemand op. Ik moest er zelf een halen, waar ik er een moest afgeven. Geen probleem. De volgende dag heeft de schoonmaakdienst deze handdoek echter ingenomen en nooit vervangen. Ik hoop dat ik niet hoef te betalen voor een kleine handdoek."

"De faciliteiten verouderen en de badkamerverlichting is kapot, maar ze werden tijdig gerepareerd. Het bed is relatief comfortabel. Gratis drankjes van 11.00 tot 23.00 uur, wat geweldig is. Zwembad op het dak, zeer schoon. De turquoise zee ligt aan de linkerkant (met barrières) en je kunt tegelijkertijd de stadslichten voelen. Het restaurant in de achtertuin van het hotel serveert authentiek Mexicaans eten en is lang genoeg geopend. De obers zijn eenvoudig en vriendelijk en het serviceniveau moet worden verbeterd."

"This will be the fourth time I have stayed at this hotel and I will say that it's getting old. The resort has five pools that were all hot. The surrounding beach in the area is 20 ft deep and seaweed and you can't enter the water. Also if you can imagine the hotel makes you check out at 10:00 a.m. which screwed up my sleeping pattern for the day of checkout. What hotel makes you check out at 10:00 a.m.? By the way check in time isn't until 4:00. So if you're staying for one day you only get 18 hours of hotel. Some of the rooms are redone and some of the rooms have got the original flooring from when I stay there the first time around 25 years ago. My room had the original flooring. The first room that reception gave me was on the first floor at the absolute end of the resort. The room was run down and the floor looked like it was buckling a little . The second room reception gave me had a foul odor. Food and drinks at this hotel are extremely expensive. I want to say that a margarita is around 13 to 17 US dollars give me a break. Do not order an a la carte breakfast there because they pick it off the buffet and it's going to be cold. I want to say breakfast is 550 pesos a person. Breakfast was fine but nothing special. They don't offer cappuccino or lattes as a courtesy for breakfast. By the way it takes reception around 15 minutes per customer to check you in. I have stayed at this resort a total of four times and I would not go back. The beach is infested with seaweed farther than the eye can see there's no place swimmable by this resort. I would say it was quite disappointing. By the way they have a little market in the resort and a $6 bottle of champagne in Los Angeles cost $53 in their ghastly overpriced market. Very bad value for money. My third room was acceptable. I do have to say I think the rooms are big and the gentleman that checked me on did give me an upgrade to a balcony on the lagoon side so that was something. I paid a round $140 USD a night with tax and really it was a 85 US dollar hotel at best. It doesn't meet Westin standards. There was also an area with a little chip paint in my room but I'm probably being somewhat nitpicky. The light in the room is also not very bright and made it somewhat hard to read."