4-Starhotels in Shanghai, China

We thoroughly enjoyed the stay! My daughter especially love the animals in the accommodation and we only wished we stayed longer! The service was top notch! They even helped me book a taxi to send my luggage to the next hotel instead of having me going back to hotel to arrange for it! I was out at another place quite far and it was too troublesome to get back to hotel to collect the luggage. They were the best!!! We felt very well taken care of and well rested! They also rent out a super luxurious stroller that totally make the Disney trip a breeze! My kid still needs her nap and it helped to age a nice trolley to nap in!

This hotel is 8-9 years old, and the facilities are quite poor. There's absolutely no street view. I initially went to the Marriott Renaissance by mistake, which is around the same price and also has similar operating hours, but it's in a much higher building. If you're not in one of the street-facing rooms at the Mercure, you're looking right at the back of a residential complex. 😢 The late-night snack was just noodles and wontons from that day! And the breakfast the next morning 😂😂😂 was even worse... I arrived at 9:20 AM and most of the food was gone, and they weren't restocking it promptly. I observed that by 9:45 AM, there was hardly anything good left. If you want breakfast, you better go early! I came here based on Ctrip reviews, but honestly, it was just mediocre. I don't know why it has so many good reviews! The Marriott Renaissance, for a similar price, offers city night views (not of the Oriental Pearl Tower, though) and an indoor pool, and it's closer to Yu Garden. The two hotels are only about a 10-minute walk apart! Anyway, if there's a next time, I'll definitely choose the Marriott Renaissance. 😂😂😂 Oh, and the hairdryer in the hotel 😂😂😂 had a bad connection; I had to hold it to make it work. I also don't know if it was just my imagination, but when I first entered the bathroom, there was a slight smell of urine... and my nose is particularly sensitive. To sum it up in one sentence... this room is not worth 1200! The service, however, was very good! No doubt about that.

The room was spotless, and the AC was on when I walked in, making the air fresh and free of any strange odors – it even had a clean, pleasant scent. It was spacious and bright, making for a very comfortable stay. Getting to Disneyland was also convenient, just a 15-minute taxi ride. Overall, a great experience, and I'd definitely stay here again.

Staying in this hotel on a business trip, the experience exceeded expectations. The room is spacious, the network is stable and smooth, and the living environment is quiet. The receptionist at the front desk is professional and polite, and the work is highly efficient. The location is convenient for transportation and travel. The whole is clean and comfortable, the details are in place, and the cost performance is very high. Subsequent business trips will be given priority.

The location is fantastic, no doubt. It's a five-minute walk to Nanjing Road Pedestrian Street and ten minutes to the Bund. As for the view room, it was just okay because the floors aren't very high; the highest is only the eighth floor. When we went for breakfast, there was hardly anything left, and they didn't replenish much. Some items were already cold. The bed was a bit too soft, and the air conditioning kept cycling on and off with a loud starting noise, which affected our sleep at night. Upon entering the room, a device on the ceiling, similar to an alarm, kept flashing a green light. It stayed on even when all the room lights were off and shone directly onto the bed, which was quite annoying. Our requests made when booking the room were mostly ignored. I've stayed in many hotels during my travels, and for over a thousand [yuan/dollars] a night, this experience was just average.

Everything was wonderful. The hotel's location is ideal—close to two metro stations and two lively streets, which made getting around very easy. Our room was clean, spacious, and well-equipped for a relaxing stay. The staff was very attentive and friendly, and the breakfast offered a great selection of tasty options. I would definitely stay here again!

Our check-in experience was extremely disappointing and frustrating. We arrived after 4pm, and at that time only my friend and I arrived first to check in for 2 of the 3 rooms we had booked. We expected to check in and start enjoying our trip, but the rooms were still not ready. We ended up spending around 2–3 hours waiting at the hotel for the rooms to be ready. What made it even more frustrating was that after waiting for so long, the rooms we were given were not even the room type we had booked and paid for. We had booked 3 rooms of the same room type — South Island with a big sofa, which was also the more expensive room type. However, we were initially told that only 2 rooms of this type were available. The staff later suggested that we upgrade the room so that we could stay together and asked us to pay an additional RMB 50 per night. They try convince us that it will be a better facing of window. However, it seemed that the hotel had actually run out of the room type we booked. Instead of clearly admitting this, they tried to arrange an upgrade with an additional charge. We insisted that we were willing to wait for the room we had originally booked. Eventually, they offered to upgrade 1 room for free after multiple communication. When the rooms were finally ready, the rooms we were given did not have the Lshape big sofa we had booked and were located near the lift lobby, where renovation work was ongoing. The renovation noise was extremely loud and disturbing. We even saw a repeat customer returning to the counter to request a room change because of the renovation noise. This made us wonder why guests were still being assigned rooms in such a noisy area when the hotel was already aware of the problem. After making a fuss at the counter, the second room was eventually changed to the correct big-sofa room. However, the third room still could not be changed. We were told to stay in the wrong room for one night and that they could only change it to the correct room type the next day. As a gesture of goodwill, the hotel offered us some complimentary fruit. Unfortunately, it was just a whole pear and a small amount of grapes, and the fruit wasn't particularly tasty. After spending 2–3 hours waiting and dealing with the room issues, it felt more like a token gesture than a meaningful solution. The breakfast was also quite disappointing, with a relatively limited selection of food. There wasn't much variety, so we did not feel that the breakfast offered very good value compared with what we expected from the hotel. The most frustrating part was that we had already paid for the more expensive room type, yet we had to spend 2–3 hours waiting, repeatedly negotiate with the hotel staff, and still did not get what we had booked immediately. We understand that rooms may sometimes be delayed, but this situation wasted a significant amount of our holiday time. We could have been out sightseeing or enjoying our trip instead of spending several hours at the hotel trying to sort out rooms that we had already paid for. Overall, the poor room management, delayed check-in, inconsistent communication, attempted extra charge, incorrect room allocation, loud renovation noise, limited breakfast and underwhelming goodwill gesture made the stay quite disappointing. The hotel really needs to improve its room preparation, communication and handling of renovation works, especially when guests have already paid for a specific room type.

Rooms are spaceous and clean. Wifi connects easily without a million settings . TV in the room connects to your personal devices via screen mirroring. Orders and deliveries arrive via robots . Quite futuristic. Two elevators working non stop makes it easy to go downstairs - we stayed at 17th floor. Second floor has a gym and a laundry room - yiu can iron your shirt you have all basic requirements covered. Breakfast is an amazing bufet with so much variety and is also available until 11 AM! Check in staff super helpful and kind. They gave gifts to my little daughter and also carried luggage all the way to my room when checking in . Since the hotel.is quite big and not overbooked, it's very quiet at night and you can rest very well. I dont usually have time to leave reviews but I feel like this hotel deserves a big Thank You for our stay.

Had a great stay, and they even upgraded my room! The bed was super comfy and the bathroom was huge. The overall facilities were complete and well-maintained, and the cleanliness was top-notch. The garden environment was very pleasant. The service was also excellent, and breakfast could be delivered to the room. All the staff were very enthusiastic. I forgot their names, but I definitely have to mention the front desk guy today – he was especially helpful! I'll come again next time.

Yeah is my 1st time coming to china shanghai. Location is very convenient with beside metro station. Opposite was century park, inside park have lot excited explore. Travelling anywhere by didi also easy. Peaceful hotel