4-Starhotels in Shanghai, China

We had such an amazing experience at this Disney hotel, and I truly feel like this property deserves every bit of praise. My husband, our 6 kids, and I traveled all the way from Orlando, Florida in America, and after such a big trip, staying somewhere this welcoming, clean, and well-run meant so much to us. From the moment we arrived, the staff made such a strong impression on me. Every single person we interacted with was incredibly kind, welcoming, patient, and genuinely helpful. It did not feel fake or forced at all, it felt like they truly cared about making sure our stay was comfortable and special. One thing I really want to mention is that even with us traveling from America, the language barrier was honestly not hard at all when dealing with the staff. That was something I truly appreciated. Everyone was so kind, so patient, and so willing to help that communication never felt stressful. They made everything feel easy and comfortable, and that meant a lot, especially traveling with a big family and small children. No matter what we needed, they did their best to help us understand and made sure we felt taken care of. That level of effort, patience, and kindness goes a very long way, and they really made us feel welcome. The staff went above and beyond in so many little ways, and those things really added up. Any time I had a question, needed help, or wasn’t sure about something, someone was there with a smile, ready to help without hesitation. That kind of service stands out, especially when you are traveling with family, and it made such a huge difference for us. They were not just “nice” .They were the kind of staff that makes you stop and think, wow, these people really care. You can feel when people are just doing a job, and you can also feel when people are truly making an effort to give guests a great experience. This staff absolutely did that. Now let me talk about the cleanliness, because honestly this is one of the cleanest hotel properties and rooms I have ever seen in my life. I do not say that lightly. The moment we walked in, everything looked absolutely spotless. Not just tidy, not just “good enough,” but truly immaculate. The room looked fresh, polished, and cared for in a way that is hard to explain unless you see it for yourself. Every surface looked pristine. The floors were clean, the bathroom was shining, the bedding felt fresh and perfectly maintained, and the entire room gave that rare feeling of being deeply, properly cleaned. There was not that uneasy hotel feeling some places have where you start wondering what has or has not really been cleaned. This place felt the complete opposite. It felt sanitized, refreshed, and cared for to the highest standard. The room was so clean that it immediately made us feel comfortable enough to fully relax. When you are staying with children, cleanliness matters even more, and this hotel absolutely exceeded expectations. I noticed the details, and the details matter. The bathroom was spotless, the beds looked crisp and fresh, the furniture was clean, the floors looked amazing, and the whole room felt like it had been cleaned with real care and pride. Even beyond the room itself, the entire property was unbelievably clean. That is what impressed me so much. Usually a hotel might have a nice room, but the hallways, common areas, elevators, or grounds do not always match that same level of care. Here, the cleanliness was consistent everywhere. The entire property was beautifully maintained, and you could clearly tell that cleanliness is taken seriously at every level. Everything looked so well-kept, so polished, and so intentionally maintained that it honestly made the whole stay feel even more luxurious and relaxing. It is such a good feeling to be able to fully settle in and enjoy your stay without noticing dirt, neglect, or things being overlooked. This hotel gave us that peace of mind completely. You can tell there is real effort behind the scenes to keep ever

I had a very pleasant stay at Novotel Shanghai Pudong. The hotel is in a convenient location, making it easy to get around Shanghai, and the room was clean, comfortable, and well maintained. The staff were friendly and helpful throughout my stay, and the overall service was professional. I also appreciated how convenient the hotel was for receiving my deliveries during my trip. Overall, a comfortable and convenient choice for staying in Shanghai. I would definitely consider staying here again on my next visit.

I'm really satisfied with my stay here. The room is clean and cozy, everything works perfectly. Jasmine was so warm when I checked in. She was attentive and helped me solve my small problem right away. The hotel is within walking distance of the metro station, and there are lots of shops and eateries nearby. It's easy to get around. The bed is comfortable, and the room stays quiet at night so ! can sleep well. Considering the facilities and service, it is really good value for money. I had a great experience and would absolutely recommend this hotel to anyone visiting Shanghai.

This was my first time staying in a Deluxe King Room, and it was more spacious than I expected. Even with a load-bearing pillar, it didn't impede the space, and the room was still clean and tidy. The mini-bar had drinks and water, and the bed and pillows were incredibly comfortable!!! The front desk and staff were excellent. Check-in and check-out were quick, and they always greeted me when we passed in the hallways. Having a robot deliver food to the room for takeaways was very convenient. The breakfast area isn't huge, but the variety is quite rich. The rice noodles were delicious, highly recommended!!! The hotel is very close to Nanjing Road and The Bund, making its location superb. I highly recommend staying here.

A Beautiful and Relaxing Stay – Worth the Price! ⭐⭐⭐⭐⭐ We had a really pleasant stay here! The hotel is beautiful, exceptionally clean, and has a very relaxing atmosphere. The staff were also friendly and welcoming throughout our stay. One thing we especially appreciated was the availability of laundry facilities. This is such a huge convenience for travellers spending an extended period in China! The location is a little further away from some of Shanghai’s main tourist attractions, but we were aware of that when booking. We chose this hotel because we value the comfort and quality of a reputable hotel brand, and it definitely lived up to our expectations. Overall, a lovely experience and absolutely worth the price. Would definitely consider staying here again!

We arrived at quite a busy time. Our room wasn’t ready at check in time so had to wait an hour. Was ok though, we just went and got some lunch.  We had courtyard room which was cosy for family of 4. Everything was clean and tidy. The courtyard is nice if you wa t to sit outside. The breakfast has good variety with both Western and Asian food.  Laundry service can be busy and a bit tricky to work out. You need to out it on and move it to a dryer. Once it’s done someone takes it out for you.  Location is right on the Bund.

Great hotel, with a very nice and clean room. The staff is very kind and is super supportive. They were able to accommodate us with the many packages we got delivered to the hotel, and would always help figure out where the packages were if we had any troubles. 10/10 recommend!

Grand Mercure Shanghai Hongqiao features well-equipped facilities, and the staff proactively greet guests. The rooms are clean and tidy, making the overall stay better than expected. It's very close to Hongqiao Airport, which is super convenient for catching flights. The breakfast offers a good variety and easily covers all the basics. If you order takeout, a robot delivers it directly to your room. The laundry room is currently being renovated, and I believe it will provide an even better experience soon.

Located right on Nanjing Road Pedestrian Street, the hotel is housed in a century-old historic building with a classic Old Shanghai vibe. Despite the bustling crowds during the National Day holiday, the hotel offers a quiet retreat amidst the hustle and bustle. The environment and service are both top-notch. While it lacks a swimming pool and parking lot, getting around, dining, shopping, and sightseeing are all extremely convenient. A great choice overall.

Although the building is a bit old, it's clean and tidy. The service attitude is excellent, especially Ms. Zhao from the operations department, who promptly resolved any issues. The breakfast is individually prepared and served hot. The location is great, right on Julu Road, making it convenient for coffee, shopping, and city walks.