Pros
- clean comfortable room
- near the cost line with view over the channel
- super polite staff
- great family pool area
- used to the place being full so it’s organised extremely well
- 24 hour room service
Cons
- no concierge to greet new guests getting out of taxis
- No one to show you to your room! Have to find your own way.
- loud banging doors waking guests very early in the morning due to neighbours from doors next to one another (see pictures)
- bird poo all over the windows (see pictures)
- breakfast buffet was just okay.. self service coffee and not great food.
A decent hotel but somewhat ruined by poor welcome and the early morning noise of other guests. Ask for a quiet rooms.
It was our first to experience the Pearl Farm and it really exceed our expectation🥰 We had a great time staying at this resort the relaxation, the comfort of their food from breakfast to dinner with snacks and unli drinks, the peace given by the place we felt so well rested, and the staff were all nice and friendly especially to our toddler she really enjoys talking to every staffs she met. The best resort we've ever stayed and we couldn't stop talking how great the place and all people. Surely we will return and stay longer soon.
Disappointing Family Stay Despite Beautiful Resort
This was our first time staying at Dusit Thani Plantation, and unfortunately, it may also be our last. While the resort itself is beautiful, with excellent amenities and friendly staff, the overall service and experience were very disappointing.
Check-in: We had to wait an extra hour before our room was ready. This was very difficult as we were traveling with two babies who were already tired and needed to rest.
Food: Dining was one of the biggest letdowns. We expected high prices, but unfortunately, the quality did not match. During breakfast, the ham served was spoiled, yet instead of apologizing, the staff insisted that the smell was just “because of spices.” I pointed out it tasted sour, but the head chef defended it after tasting himself. Other food items were bland, and our T-bone steak, ordered medium well, came out completely well-done.
Room: The room itself was cozy, but our sleep was disturbed by noises coming from the ceiling at night—sounding like cats or rats.
Service: Staff were polite but very slow and unorganized. I had to ask multiple times for our bags to be delivered, and in the end, I had to walk all the way to reception to collect them myself. Transportation carts were too few to accommodate guests, and the overall check-in experience was the worst we’ve had—no welcome drinks were provided even though they were supposed to be included.
In summary, Dusit Thani Plantation offers a beautiful environment and facilities, but service, food quality, and guest handling fell far short of expectations. For the price paid, we expected a smooth and relaxing family getaway, but instead, it turned into a stressful experience.
Zeer goed
53 beoordelingen
8,8/10
Prijs vanaf
PLN 641
per nacht
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8,0/10
Very Good
GGuest UserThe lobby is pretty small. The music in the evening not too good. The room service is not thoroughly. The windows were very dirty. Check-in counter is pretty small as well as the receiving area. The pool and the gym are fine but the space is confined. The room service food is okay. They have a Starbucks-certified coffee shop. Large basement parking. The location is not at the seaside. Azuela High Street is near and SM LaNang. There was only one bed side cabinet which is not acceptable for a 5 -star Hotel. The room furnituring is not optimized, it gives a squeezed atmosphere.
GGuest UserThank you Dusit Thani Lubi Plantation Resort for such an exceptional and unforgettable stay! From the beautiful accommodations to the breathtaking beach views, every moment was truly special and relaxing!
The kids had a wonderful time enjoying the fun and well-organized kids’ activities, making the experience even more memorable for our whole family!
Most especially, we would like to commend the amazing service of the staff, who were all so warm, attentive, and accommodating throughout our stay. A special thank you to Joshua Acta for the outstanding assistance and hospitality. Your kindness and dedication truly made our stay even more enjoyable.
We’re already looking forward to visiting again!
AACVSantosPearl Farm is like a paradise. Everything is pleasing to the eyes and to the tummy! Lechon is available every night. Staff are very friendly, accommodating and quick to respond to every request.
My only complaint is their social media, phone and email responses. They respond very slow or none at all.
1. I asked for a transfer from Discovery Samal Welcome Center to their Marina Wharf. They said they will send a van at 1pm but there was none. I followed up thru trip dot com messages, no response. I called their mobile number, declined! Guess what, they replied saying they were on lunch break! We were in a hurry because we need to be in their wharf before 2pm per their instruction. Nada. Good thing we were able to ask Discovery Samal staff to bring us to Marina Wharf.
2. Boat transfer from wharf to resort was cancelled due to big waves. I understand. We were told we will be traveling by land. We rode a van, lined up to be transferred via RORO (yes, the ship transfer) which took us 2 freaking hours just for lining up!! And another hour to arrive at the resort. We travelled for 3 HOURS just to arrive at the resort. We lined up with other RORO passengers - with and without vehicles. We are staying in a 5 star resort but they cant do something to make the waiting/lining up in the RORO be a little faster?? I saw the driver paying 20/passenger for riding the RORO (not verified). Cant the resort pay a little extra for a fast lane or something similar? Idk! Just rly disappointed bcos we were traveling with a 3yr old! Ofcourse I messaged them regarding this thru email and yes, they DID NOT REPLY AGAIN.
I wanted to rate them 5stars but their communication with guests is so bad. I worked in a hotel and every message from guests is taken very seriously.
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