5-Starhotels in Penang, Malaysia

This is a new 36-story building with apartments managed by over 10 different companies. There are only 4 elevators for the entire building, so you often have to wait and ride in crowded elevators. It's clean with a nice view. Each room has its own air conditioner, and there is a water purifier. The beds are comfortable, the bedding is good, and a microwave, tableware, hairdryer, and iron are provided. The swimming pool was closed for a week of maintenance, and the hotel gave no prior warning. The lobby is almost always crowded, so check out well in advance. There is a small convenience store on the ground floor, and a Japanese restaurant at the entrance with constant queues.

Had a great stay here! Easy to check in at receptionist, come with 4 person for breakfast. All services and amenities are good. It's Charlie season, and I’ve already spotted a few Charlies in the toilet. Stay alert. Have free parking spot from level 2-6 (need to validate every time want to go out at receptionist) If you come with family, advisable to bring plastics/any cover to cover the translucent glass for bathroom. Location wise i gave 3/5 a bit far from tourism attraction, restaurant and shops. overall 9/10

The environment is very comfortable, and we were kindly upgraded to a sea-view room for free. However, there was a lot of dust on the toilet lid, which makes me reasonably suspect they only upgraded us because the room had been vacant for too long. The shower and the toilet share a single sliding door, just like the main bathroom door—there are no handles, making them very difficult to open and close. The small balcony is lovely. The hotel is close to the beach (with amusement facilities) and a major road, so noise is inevitable, but it's very convenient for going out to find food. The architecture and scenery are truly beautiful.

A Wonderful Stay with a Stunning Sea View! 🌊❤️ We had a lovely stay at this hotel! The room was spacious, beautifully designed, and comfortable, with a breathtaking sea view that made our stay extra special. Waking up to the beautiful blue ocean was such a wonderful experience. The room was clean, the atmosphere was relaxing, and the overall ambience was perfect for a little family getaway. We especially loved spending quality time together while enjoying the beautiful ocean scenery.

A truly pleasant experience staying here to celebrate my birthday! The staff were exceptionally friendly and welcoming, always greeting us with a warm smile. What made our stay even more memorable was the thoughtful surprise of a birthday cake delivered to our room. It was such a lovely gesture and certainly the highlight of our stay! The room was beautifully designed, clean, tidy and relaxing, making it the perfect place to unwind. Special thanks to the receptionist, En. Rizal, who made our check-in experience a 5-star one with his excellent hospitality and warm service. Definitely a place I would love to return to for my next holiday. Highly recommended!

I booked this Shangri-La for the beautiful scenery and great experience, but overall I definitely do not recommend it! Our room was on the fifth floor facing the pool, which was great. However, my biggest complaint is the hotel's facilities. For such a prestigious brand—first of all, the beach at Shangri-La Rasa Sayang, Penang is so minuscule, you can hardly call it a beach! Plus, it's very rocky and hurts your feet to walk on. If you walk over to the side where it's much cheaper, that's Golden Sands; the beach is a bit bigger there, but very narrow and still rocky. Now, why am I complaining about the facilities? Because for such a nice hotel, there are no proper walkways down to the beach. Guests have to struggle up and down a huge, steep slope, which completely ruins the experience. Compared to the public beach in picture three, which is much wider with noticeably softer and finer sand, are they seriously for real? At this price point, I really wouldn't recommend staying here—it is totally not worth the money.

⭐⭐⭐ A hotel with potential, but far from 5-star standards. ✅ Positive Points: The welcome and check-in experience were very pleasant. We were even able to access our room at 12 PM instead of 3 PM, which was greatly appreciated. The staff were friendly and welcoming, the breakfast was good, and the bed was comfortable. 🔸 Neutral Point: The hotel is currently undergoing renovations, with approximately 60% of the property affected. The renovation work was clearly communicated by the hotel and did not impact our stay. This transparency is appreciated. ❌ Negative Points: Unfortunately, the property is still far from meeting the standards expected of a 5-star hotel. Rooms: The rooms are in significant need of renovation. In their current condition, they feel more like those of a 4-star hotel. Hopefully, this will improve once the ongoing renovations are completed. Services: This was probably the biggest disappointment. Many services normally expected from a 5-star hotel are simply unavailable: * The bar only opens at 11 AM and closes relatively early. * No minibar in the rooms. * No room service. * No possibility of ordering even a simple drink, such as a Coca-Cola, during the night. * No laundry service. Facilities and Maintenance: Once again, the overall standard feels closer to that of a 3- or 4-star property: * Pool sun loungers with holes and visible damage. * Bath towels with holes. * Visible signs of dampness and moisture. * Average cleanliness and maintenance of common areas. * A beach area that appears neglected and poorly maintained. ⭐ Overall Conclusion: The hotel does have some positive aspects, particularly its friendly staff, welcoming atmosphere, and good breakfast. The ongoing renovations are also encouraging. However, the main issue is not simply the condition of the rooms. It is the overall lack of services and maintenance that falls significantly short of what guests should expect from a 5-star hotel. At present, I would rate the overall experience as closer to a 3- or 4-star hotel, despite its official 5-star classification. I hope the renovations will not only improve the facilities but also lead to a significant upgrade in service quality, allowing the hotel to genuinely meet 5-star standards.

This has got to be the most satisfying hotel stay I've ever had! Since I had to drive through the night to get somewhere else and then head to the hotel without any sleep, I was planning to pay out of pocket for an early check-in. To my surprise, they let us check in early for free when we arrived. I was so happy and impressed! All the hotel staff were just wonderful 🥰, and the bed was super comfortable ❤️. Totally worth it!

Had a wonderful stay at G Hotel Gurney! The location is excellent, right next to Gurney Plaza and very convenient for shopping and dining. The room was clean, spacious, comfortable, and well maintained. The staff were friendly, professional, and very helpful throughout our stay. Check-in and check-out were smooth, and the overall service was excellent. We stayed here with our family and really enjoyed the experience. Definitely one of the best hotels to stay in Penang. Would happily stay here again and highly recommend it!

Overall, we had a great stay! The hotel was very comfortable, and the foreign staff were really friendly and welcoming. The dining area was big and comfortable, and the food was delicious. No issues at all with the food or dining area. The only downside was that the toilet in our room had a bit of a bad smell, and there was some leaking around the toilet. The receptionist could also be a little friendlier. But overall, we enjoyed our stay and would definitely come back again!