Family hotels in Texas, United States

The Front Desk is only one person in charge , also doing the shuttle picking up, so take 40 minutes waiting in the airport

Overall me stay was great. It was right downtown which was close/ walking distance to a lot of places. They also had several restaurants. I went to the one on the second floor forgot the name but the bartender at night was top tier. I would definitely eat their again.

Hotel was clean and comfortable. Good location to 6th St, although one needs to travel to 6th Street East which is a bit of a walk. Hotel is quiet at night. One note about the AC condensation pumps - they go off with a good deal of frequency. They will provide earplugs and a white noise machine. Just an observation for those ahead of time. The hotel was quick to make sure the pump was clean.

The facilities were satisfactory. The food was acceptable. However, I was highly dissatisfied with the front desk service. I attempted an early check-in and was informed that the earliest I could check in was 3:00 PM. When I returned at approximately 3:10 PM, I was told I would need to wait an additional 20 minutes or until 4:00 PM because the room was not yet ready. As I was leaving, I observed the two front desk staff members, who appeared to be Hispanic, laughing loudly as I exited. I then waited in my car. Shortly thereafter, I noticed several other guests entering the building and being checked in. I returned to inquire again about my room, and the staff member appeared visibly upset by my return. She checked the availability of my room and, as a result, I was assigned the last room on the first floor, which felt like a punitive measure. We checked out on Sunday, around 11:20 AM. I received a phone call asking if I planned to check out that day. I explained that no staff was present at the front desk to process our check-out, and since we had already returned the key card, we left it in the designated return box. The front desk staff should have verified the return box before calling. Overall, the customer service experience could have been significantly improved.

Absolutely amazing! Everything was perfect, hygiene, location, facilities, service, etc. Proximity to the River Walk is unparalleled as it is less than a 10min walking distance.

Ik verblijf in dit hotel sinds ik mijn kind naar Rice University heb gestuurd. Er is een busverbinding met Rice University in de buurt, wat erg handig is. Restaurants zijn ook niet ver weg. De sanitaire voorzieningen van het hotel zijn uitstekend en de suites zijn ruim en comfortabel. Ik kan het van harte aanbevelen.

Wonderful stay - courteous service, prompt response to my inquiries, quiet hotel which allowed me to relax and get much needed sleep. As a female travelling solo, I felt very safe.

Sauberes Hotel mit außen und innen Swimmingpool. Freundliches und hilfreiches Personal. Der Hoteldirektor schreibt eine persönliche Email mit der Empfehlung eines ruhigen Zimmers 🙂 (sehr hilfreich beim Einchecken) EINMALIG IN DER WELT!!!

房間很大，兩張大床一張沙發，空調製冷挺好。房間有小冰箱，樓道有製冰機，環境很安靜。唯一的缺點是不能開窗。不過休斯頓的酒店似乎都不能開窗。

I had a wonderful stay at the Hilton Garden Inn Galleria Houston. The staff was friendly and helpful, the room was clean and comfortable, and the location near the Galleria was perfect. Great amenities and overall a smooth, enjoyable experience. Highly recommend!