The facility was clean and modern, but the shower didn't drain fully leaving a slippery puddle away from the drain hole. Housekeeping wasn't consistent. On separate occasions the mirror was left wet, the bins unemptied, the towel unchanged and the bed not made up properly. The programmable safe didn't open once locked, and the key card had to be reprogrammed to give access to the room.
Once, while resting in my room in the early afternoon, someone tried to enter my room but the latch stopped them. I quickly checked outside, thinking it might have been housekeeping, but no one was there except someone - a burly obese island man in singlet, shorts and jandals - walking quickly around the corner. I believe it was another guest who'd somehow gained access to electronic access cards, and who was raiding other guest's rooms. It was after that incident that my key card failed to work, and I had to visit reception to get it reprogrammed.
The staff were generally courteous and kind, but really only going through the motions to fulfil their role. No one stood out as loving the work they do.
The egg station couldn't make poached egg. That had to come from the kitchen, and they had to boil the water first and it was an inordinately long wait. In a previous visit to Samoa, at a hotel in Savai'i, the egg station had a pan with simmering water for poached eggs, and they delivered poached eggs as quickly as any other style of egg.
I visited other hotels for events around Apia on this visit. I'm now open to staying at other hotels after this visit.
I stayed here for three nights and it was all right. It seems you cannot expect the same standards in Samoa or most of the South Pacific so if you compared this to Sheratons in other parts of the world it's definitely lacking. The room is generally fine but there are small things like the curtains that need renovation. The balcony overlooking the water was great and the staff is very nice. The location is good and central but be careful with dogs. This isn't the hotel's fault but if you try to walk around there are dogs not locked up by their owners and some of them are vicious. I got bite walking to Vaiala Beach. The Samoa govt needs to do something abt dog owners letting their dogs wander outside their properties. When I told the hotel guys I got bite they acted like this happens all the time.
Met een verblijf bij Lava Hotel Apia in Apia, bevind je je vlak bij het strand, op slechts 5 min. lopen van Flea Market en op 7 min. lopen van Fish Market. Dit hotel ligt op 1,1 km van Nationaal Parlement en op 1,1 km van Immaculate Conception Cathedral.
Plezier gegarandeerd dankzij een buitenzwembad of geniet van het uitzicht vanuit een terras en een tuin. Extra voorzieningen van dit hotel zijn gratis wifi en een bankethal.
Geniet van een lekker diner in het restaurant of bestel een snack in de koffiebar/het café. Ook biedt dit hotel 24-uurs roomservice aan. Bestel je favoriete drankje in een bar/lounge. Dagelijks kun je van 07.00 uur tot 10.00 uur genieten van een gratis à-la-carte-ontbijt.
Enkele van de voorzieningen zijn een stomerij/wasserijservice, een 24-uurs receptie en een bagageopslagruimte. Ter plaatse heb je gratis parkeerplaatsen.
Doe of je thuis bent in één van de 49 klimaatgeregelde kamers met een smart-tv. Dankzij gratis wifi blijf je online, terwijl de tv met digitale zenders zorgt voor het kijkplezier. Badkamers beschikken over een douche, gratis toiletartikelen en haardrogers. Bij de voorzieningen horen een telefoon, net zoals een kluis en een bureau.
My stay at Sinalei Reef Resort & Spa was absolutely amazing. The place is so beautiful, peaceful, and surrounded by lush tropical plants that make you feel completely connected to nature. Everywhere I looked, there was greenery, colorful flowers, and the calming sound of the ocean , it was the perfect place to relax and unwind.
The staff were incredibly kind, helpful, and respectful. They always greeted us with warm smiles and went out of their way to make sure we had everything we needed. You can really feel how much they care about their guests.
Every Wednesday night they host a Fiafia Night.
The resort also offers some great tours, including an Apia Town tour, a Savaii island tour, and a South East Coast tour. We went on the South East Coast tour and got to see the To Sua Ocean Trench.
Overall, Sinalei Resort & Spa is the perfect getaway for us looking for beauty, tranquility, and authentic Samoan hospitality. I can’t wait to go back!
Service was great but the hotel requires huge makeover. Bathrooms & rooms are outdated.
It’s good for night stay but won’t recommend for longer stay. Breakfast’s ok but each to its own😀
Positive note, reservation was smooth.
Alec's Hotel ligt in Apia, op 5 min. rijden van China Aid Arts and Culture Centre en Falemataaga – The Museum of Samoa. Dit hotel ligt op 2,2 km van Samoa Cultural Village en op 2,3 km van Immaculate Conception Cathedral.
Plezier gegarandeerd dankzij een buitenzwembad of geniet van het uitzicht vanuit een terras. Dit hotel bevat ook gratis wifi, conciërgeservices en barbecues.
Dagelijks kun je van 07.00 uur tot 10.00 uur genieten van een gratis continentaal ontbijt.
Enkele van de voorzieningen zijn een 24-uurs receptie, een bagageopslagruimte en een wasserij. Een shuttleservice van/naar de luchthaven is 24 uur per dag tegen betaling beschikbaar en ter plaatse heb je gratis parkeerplaatsen.
Doe of je thuis bent in één van de 15 klimaatgeregelde kamers met keukens. Op je kamer heb je een tv met digitale zenders die zorgt voor het kijkplezier. Bij de voorzieningen horen een telefoon, net zoals een waterkoker en gratis mineraalwater.
Great amenities, friendly staff, although our stay was short, we had everything we needed and were very accommodating🙏💯 would absolutely recommend👌🏻 thank you Moatoga🙏
It’s a average place,restaurants was okay,looks like it’s still trying to find its place,except more from this place as its been open for just about 12mouths now,hard to get food apart from the restaurant there,that’s very big but empty 🧐 needs a lot more hospitality experience in staffing, its cheap but can do a lot better
Zeer goed
27 beoordelingen
8,0/10
Prijs vanaf
AU$ 107
per nacht
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8.4/10
Very Good
SSINISAWe recently stayed at this hotel for three nights and, while there were aspects we truly enjoyed, our experience was unfortunately overshadowed by significant issues with the reservation and front desk process.
Upon our arrival at 15:30 (check-in time is from 15:00), we were surprised to find that our online reservation couldn’t be found in their system—despite us having proof of the booking. We had to wait in the lobby for nearly an hour while the issue was being resolved. What is shown as available online appears to differ significantly from what is actually available on-site, which created ongoing problems throughout our stay.
We had initially booked a room with a swimming pool view and private balcony. However, this room type was not available upon check-in. We were first offered a lower-category room with a mountain view, which we declined as we already paid online for higher-category, and were then moved to a room with a harbour view and private balcony. Although staff assured us that our originally booked room would be available the following day, we remained cautious and asked for confirmation, as we preferred to avoid the hassle of moving again unless necessary.
Unfortunately, the following day we were asked to check out at 11:00 am because the room we were in had supposedly been booked by another guest, and we were told that a room matching our original booking (with pool view) was ready for us. However, when we returned the same day at 15:00 for check-in, we were assigned the same room we had vacated earlier—clearly indicating no other room had actually become available.
On the third day, we faced a similar confusion with the rooms. Each day involved unnecessary packing and discussions with the front desk, which took up a lot of our time and energy.
That said, the hotel does have its strengths. We really appreciated its convenient location, the beautifully designed restaurant interior, and especially the food—breakfast, in particular, was excellent.
Overall, while the amenities and dining were enjoyable, the front desk and reservation experience significantly impacted our stay. We hope the hotel takes steps to improve its booking coordination and internal communication, as it has the potential to offer a much better guest experience.
GGuest UserAlways a great easy stay at Tanoa.
Rooms are clean, comfortable and all amenities work well.
Great pool and breakfast buffet.
Tanoa is alway a first choice of accommodation when we come to Samoa.
GGuest UserMy stay at Sinalei Reef Resort & Spa was absolutely amazing. The place is so beautiful, peaceful, and surrounded by lush tropical plants that make you feel completely connected to nature. Everywhere I looked, there was greenery, colorful flowers, and the calming sound of the ocean , it was the perfect place to relax and unwind.
The staff were incredibly kind, helpful, and respectful. They always greeted us with warm smiles and went out of their way to make sure we had everything we needed. You can really feel how much they care about their guests.
Every Wednesday night they host a Fiafia Night.
The resort also offers some great tours, including an Apia Town tour, a Savaii island tour, and a South East Coast tour. We went on the South East Coast tour and got to see the To Sua Ocean Trench.
Overall, Sinalei Resort & Spa is the perfect getaway for us looking for beauty, tranquility, and authentic Samoan hospitality. I can’t wait to go back!
NNomadSDA nice hotel in the city center. The rooms have private facilities, including a kettle, fridge, TV, air conditioning, and a fan. The beds are beyond praise. The only inconvenience is the lack of consistent internet. Wi-Fi access needs to be purchased separately, and the paid units run out astonishingly quickly. Therefore, those planning a longer stay here should consider getting their own SIM card.
FFaauu EvaGreat amenities, friendly staff, although our stay was short, we had everything we needed and were very accommodating🙏💯 would absolutely recommend👌🏻 thank you Moatoga🙏
GGuest UserIt’s a average place,restaurants was okay,looks like it’s still trying to find its place,except more from this place as its been open for just about 12mouths now,hard to get food apart from the restaurant there,that’s very big but empty 🧐 needs a lot more hospitality experience in staffing, its cheap but can do a lot better
GGuest UserService was great but the hotel requires huge makeover. Bathrooms & rooms are outdated.
It’s good for night stay but won’t recommend for longer stay. Breakfast’s ok but each to its own😀
Positive note, reservation was smooth.
GGuest UserThe hotel is very good and cost-effective. In addition to the location in the center of the city, you can walk to the fish market, the seaside, the post office, the cathedral and the cultural activity center, etc. The hotel is clean, the kitchen in the hall is not lost to the domestic, and the price is super close to the people. The weight is so large that I dare not point more 🤣, the hotel can rent a car, Completely meet all your needs, the boss is kind, helpful, and patient to answer our questions, this hotel is definitely worth recommending 👍.
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