Hotels met breakfast in Wiltshire, United Kingdom

The hotel location is good. Quite quick and convenient for checking in the hotel. However, the room was outdated with old carpet. The air condition was very old and so loud.

Staffs are helpful. Hotel room is clean and spacious.

The room was cosy and clean and the staff were for the most part nice. However, one lady at the check in desk gave me some dirty looks simply because of my age and the fact that I got rained on before check in which I did not appreciate. Overall a nice stay however

Great stay overall — the room was clean, comfortable, and well-equipped. The staff were friendly and helpful, and the location was very convenient. Would definitely recommend and stay again

The hotel is at a very convenient location near the train station and is also accessible by car with car park in the hotel and nearby. Breakfast is included which is nice and good. The stay is comfortable as the bed is clean. Good stay.

I booked this hotel because they had air-conditioning and with the excelled. The bathroom did not look properly cleaned, especially the bad tub and we had to have our bedsheets changed because they had markings and they duvet had a red stain. Breakfast was terrible and definitely not worth the £16 per person you would pay otherwise. There was a lot of variety, especially if you are vegetarian and the other thing is that the breakfast area was very small. They had a large group tour of guests in this particular setting and day it was Italian guests and it was just chaotic. Stuff are friendly.

Our stay at this hotel left us feeling a bit underwhelmed. While I wouldn't go so far as to say avoid it entirely, I can't recommend it or see myself returning. The room, advertised as having a king-size bed, disappointingly turned out to be a double. Despite the hotel's emphasis on green choices, the room was unbearably warm upon arrival. We had to open both the windows and the door just to cool it down. This lack of basic comfort seemed counterintuitive to their eco-conscious branding. Furthermore, small but crucial amenities were absent, such as a hairdryer, and some lights weren't working. The absence of an in-room phone meant there was no easy way to request these missing items, adding to the overall inconvenience. The breakfast experience was equally disappointing. The so-called buffet consisted of a small, albeit pleasant, continental breakfast. However, being asked immediately upon arrival if we'd like to pay an additional £10 for a cooked breakfast made the setup feel misleading. At £14.50, the continental breakfast alone did not feel like good value.  The restaurant also had a notice about a £2.50 charge for menu amendments. While I understand the principle of upcharges, this particular policy felt excessive and off-putting. These issues were compounded by a lack of personal touches that form the foundation of good customer service. No one asked at checkout or during breakfast how our stay had been, a small but impactful gesture that could have mitigated some of our disappointments. In hindsight, I feel I overpaid by about 20-30% compared to the value I received. Knowing what I do now, I likely wouldn't have chosen this hotel for our stay.

There were welcome drinks during check in. Kids could also redeem a snack and drink. Service was good, and will stay here in future

I wouldn’t think anything would go wrong as with one-night stays at a lot of the hotels I’ve stayed at. I love the unique the hotel exudes, very much accentuated with the internal steps, turns and multiple corridors. It can be rather challenging if you have heavy luggage, especially when it’s more than a piece. Thumbs up for Jamie (the receptionist on shift) as he has been of great help. I’d give the full English breakfast a miss if I’d stay for more than a day as it’s virtually drenched in oil. There’s a pressure pump in the bathroom which sounds every 20 minutes and that made it difficult to sleep as I’m a light sleeper. The room which I have been assigned heats up when the sun hits the west facade of the hotel and it’s very uncomfortable if one doesn’t leave the room. All in all a pleasant stay and I hope my feedback will provide some impetus for improvement.

Great overnight stay at the Swindon Holiday Inn.   Room was fresh and fully stocked for tea and coffee.  Shower was great.  Breakfast was well laid out, although mushrooms and a choice of egg styles / pastries could have tipped the balance to match a Premier Inn.   Staff on reception, breakfast and room housekeeping were so friendly and helpful.  The value for money was excellent.