Room was fairly clean but the hotel is old and a bit run down. The location of the hotel , downtown of Waterbury , is not great. We heard gun shots during the night , and did not feel safe walking around outside. Was told to park our car in the a specific parking lot that ”had surveillance.” All in all - an old hotel in a rough neighborhood. Will not be coming back
Location is perfect heart of the city. Just walk by Yale University. Rooms are big and very clean. Bathroom is very clear and complete with all needed amenities. Front desk always very friendly and polite. It’s my second time living in Omni Hotel New Haven and will choose again for my next trip.
For those who they love nightlife must live here because it’s just cross the road have best nightlife bars and clubs.
Perfect Hotel I Recommend 100%
This hotel is in immediate need of reinvestment. It was built in the 50's and it looks like in the rooms that was the last time any money was spent. You have a small in the window air conditioner unit. The two night stand lights did not work. The safe did not work. The hair dryer did not work but the front desk provided a new one. The bathroom sink was stained or dirty. To flush the toilet you have to stand there and hold the flipper down until the toilet completes flushing. The ironing board had been bent at some time in its history so it sloped down went set up. There was no elevator so you carry your belongings up an old metal outside staircase to the second floor.
This hotel is in an excellent location and the exterior looks wonderful. But I would recommend that you stay elesewhere.
Good place to book for a hotel to and from the casino. But I would not personally book again. Asked for two extra towels, only accommodated one, the king size room doesn’t feel like one due to the layout and bathroom is incredibly small that you could barely shut the door comfortably.
Rebooked a few times. Room is clean and location is convenient.
Uitstekend
104 beoordelingen
9,1/10
Prijs vanaf
€ 160
per nacht
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7.4/10
GGuest UserI didn't realize there was no surface lots and I'd have to pay $25/day for parking. I might have missed that in the description so that's not really an issue. We were given a room on the top floor, in practically the farthest corner away from the elevator which was quiet, but far away from the rest of my daughter's teammates who were staying on lower floors. We dropped our stuff and went right to the pool. There were only 4 chairs and no towels left so we had to go searching for them and most of our stuff got wet sitting on the floor so that was frustrating. The signs on each floor say ”ice and vending” but the floors I checked had ice machines only and I had to resort to paying $4.00 for a can of orange soda at the bar for my daughter. The store in the hotel was closed, though I'm not sure if it would've been cheaper. After swimming and hanging out in the spacious lobby, we returned to our room to realize it wasn't very clean but it was time for my daughter to shower and go to bed since she had a gymnastics meet at 7:45 am. I took pictures of the hair tie in the sink, the bug on the bathroom floor, the hair on the vanity and floor, the stains on the bed skirt, etc. Kind of disappointed bc I usually stay at Marriott hotels for work and never have these issues. The coffee shop in the lobby was quick the next morning though which was good since we had to get up so early.
GGuest UserThis hotel had a big open lobby with a bar and plenty of areas to use laptops or to gather in small groups.
Convenient parking in a garage was located below the hotel. The elevators were extremely efficient. We were on the 8th floor and never waited. The hotel staff is hard to reach by phone but when we arrived they happily let us check into our room a little early. The beds are very comfortable and very high! The tv remote is odd and we had to call to figure out how to use it. Early morning coffee urns were late to arrive. The hotel is very close to I-95 which was helpful.
ZZaiyilushang8855The hotel is excellent. The room's decor and layout are fantastic. In the evenings, there's a live band performing in the lobby. And you absolutely *must* try their freshly-made desserts and snacks – they're superb!
AAnonymous UserFirst checking in, the gentleman was very friendly and kind. After getting settled in the room it was nice. However, you could hear everything going on in the hallway. Upon asking for more towels there were no bath towels left due to being short staffed. Additionally the cleaning staff were exceptionally loud in the morning and had woken me up.
GGuest UserThe facility was lackluster at best. It used to be great. Eco friendly was claimed for not doing daily room service. Hypocritical. There were paper plates, plastic serve where, and poorly working HVAC units. The organization was simply looking to cut down on costs. Similarly, I’ve seen better breakfasts at hotels that cost half as much. Vents in the bathrooms were nonfunctional. The window could only be closed from the outside. I look forward to posting this on yelp unless you make amends.
1117715****We were visiting the school, and this was the worst hotel with terrible service! I booked a king-size bed plus a sofa bed, which cost 300 yuan more than a standard room. However, the dark-skinned woman at the front desk was very unfriendly. When I got to the room, I found it was a standard room. I went downstairs to talk to her, and she was full of lies, saying they had upgraded us to two beds because the room I booked was no longer available. We immediately reported it to Ctrip, and another male front desk staff member changed our room. The service at this hotel is just awful! It doesn't live up to Yale's reputation!
GGuest UserWe were welcomed nicely with two amazing front desk representatives. Received clean and comfy room. It was day before Christmas, and we were told the timing for breakfast . Next morning we found out there no breakfast served at all! Because it’s Christmas!! It’s like you book the flight , but no flight attendants cuz they are on vocation 😀 All hotels guests were very confused, no one received any note about it, we were very disappointed because one of the reason we pay more for this hotel -is breakfast, since we were driving with kids. Don’t recommend this hotel .
GGuest UserThis hotel is really nice and clean. Its design is wonderful. The hotel service team is really nice and friendly. Also, if you arrive at the Train station, you could call their free shuttle service (it is operated by 15:00). The hotel lounge is wide and very cozy. We regret staying only one night at the New Heaven. It is really a recommendable hotel!!!!!!!!!!!!!!!!!!!!!!
The room is also awesome. You can enjoy the harbor view in your cozy room!!! If I return to travel New Heaven, I will definitely choose this hotel.
GGuest UserThe surrounding environment of the hotel is very good. There are churches and other places to go around. It is within walking distance of the railway station and supermarket. There are also restaurants nearby, and it is not far from New Haven and New York.
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